Aire Serv of Victoria

I chose this provider because of the ratings on Angie's List. When called, they were very nice and scheduled the appointment within a couple of days. The technician, Daniel Berry, was on time and very polite and professional. He checked out the unit and made a recommendation for a minor part replacement. The $40 coupon on this site was accepted. We were very pleased and recommend them highly based on this one call.

When they replace my air conditioner, they came immediately. They worked tirelessly all day up in a hot attic. They even had to drive all the way back into town to pick up a park and came back that day. They went above and beyond in customer service. It was the best customer service I've had in a long time. They also know what they are doing and is why I have used them multiple times. I would highly recommend them.

Happy in the end but it did take two trips to diagnose and fix the AC unit. I would use them again though, I believe I received a discount on the second trip.

Bought a house; in the contract the seller promised to fix the heater. The seller hired Aire Serv to "fix" the issue. I called Aire Serv and gave them my phone #. I was told I would be called back to make an appointment. They didn't. The tech went out to the house and tried to diagnose and fix the issue, but couldn't get into the house to run the heater and verify he'd fixed it. He didn't fix it. I called and asked for the tech to come back out. Dave swore up and down they knew what was wrong and they'd be back out to replace the part. The tech came back out, but no fix. I waited days for the company to contact me to tell me what they were going to do. Finally called them, and was told I needed to change the pressure at my propane tank, and was sent a bill for $125 for them having to go out a second time. It was their fault for not scheduling an appointment with me! On top of that, changing the pressure wasn't the problem. Took a while, but they did 0 out the bill.

Responded within 30 minutes of call for service. Technician Calvin was professional and efficient in manner and work. Calvin explained what repair steps were needed as he worked. Calvin cleaned the clogged A/C drip lines and re-worked and re-routed the secondary drain line for better drainage. Blower unit was re-taped and a complete system check was performed. Calvin also inspected and cleaned the outside condenser unit. Calvin also saved me over $60 by signing me up for Air Serve's annual maintenance plan. July in South Texas is always hot and humid and tight attics spaces are miserable to work in. Nary a complaint, Calvin set to work and was done in a couple of hours. Calvin left no trash or mess behind. Fast, friendly, professional and reasonably priced. Best HVAC service I've received in the Crossroads Area.