Igwt Plumbing Co
About us
We are a familey owned co. Work is by the job not the hour. We are a full service plumbing co. We do not have a trip charge or any hidden fees. Your happiness and satisfaction are of the utmost importance. Angie's List members recieve 10% off all parts & labor! We Are licensed and insured. M22817
Business highlights
Services we offer
Water Heaters, dish washers, drain cleaning, etc., faucets, gas lines, gas repairs, new bath tubs & showers, remodeling, sinks, slab leaks, water softners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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79% | ||
7% | ||
0% | ||
0% | ||
14% |
"Dear Mr. [Member Name Removed], I'm very sorry that you were unhappy with the price, my level of professionalism, and the cash discount, even though you wrote a check. you contacted me on 10/23/23 with a request for a phone quote. After having reviewed the photos of your current water softener, and water filter plumbing I quoted you an estimate of $495 labor ($165per. hr. x 3hrs.), and $275 for parts. a total of $770. I said, "Your total will be $770. That's $275. for parts, and $495. for labor. The $495. is based on 3hrs. of labor. If I'm able to complete the job in less time the price will come down accordingly." I gave you a $40. discount, but my hourly rate is still $30 below the area average. "The amount was 150% of what I expected." Approx. $486.75 would have been the total you expected. After deducting for parts that only leaves $211.75 for labor, or 1.28 hrs of labor. What I don't understand is why you didn't ask me for my hourly rate when I got to your house, or while the work was being preformed. The total price was $40. below the estimated total of $770. I'm very sorry for having not written you an invoice. I'll get one to you ASAP. Please correct me if I'm wrong, but are you upset that I gave you a cash discount, even though you didn't pay cash, and that I should have informed you of this discount at the time of the phone quote? Please accept my most sincere apology. Sincerely, Ed Binkley"
I don't know what Ed's problem was on this date. He went to my rental to find out what the leak in the kitchen ceiling was. He checked under the upstairs master vanities and couldn't find the source. He called me (my tenant was with him) to say he thought he needed to poke a small hole in the kitchen ceiling to pop a microscope light up to see if he could see a leak. I told him, yes, a small hole. Next thing I know my tenant calls to say Ed was cutting three large jagged holes in the ceiling large enough to put his head through to continue to search for the source of the leak. This was not approved. I called Ed to tell him to stop and leave. I asked him to mail me an invoice. He said the work performed cost $200 but if he mailed me an invoice he would charge an extra $50. We argued. I knew his professionalism was always a bit shady. He usually wanted cash and wanted to do the work with a and quot;handshakeand quot; no receipt. Because he was always doing work at my rental I always insisted upon a receipt. He seemed to reluctantly write me one when I asked.
His prices seemed pretty fair at first and he was very responsive. I could not believe he was asking for an extra $50 to mail me an invoice on this occasion! Ridiculous. I think this guy is afraid of a paper trail. I would never use Ed again. and quot;In God We Trustand quot; Plumbing. Really? I didn't trust him anymore. The ceiling in my rental was a disaster! Estimates to repair it were $800. Thank God my tenant is handy and he repaired it for me. What a mess Ed made...and I specifically told him and quot;one small hole for the camera or microscope light he was usingand quot;. I should've taken a photo. It looked like a 9th grade shop student made the holes. And he never did find the source of the leak after all.
It's hard to find a good plumber. Ed seemed like the right guy, but increasingly became the wrong guy over the years.
Licensing
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