Greg Hess

Prompt, courteous, pleasant.

unknown

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Mr. Hess was prompt, professional, did a good job, and was easy to get along with. He also has a reminder services to help you not forget to have your piano tuned once a year, a plus for me. Excellent service, and my piano sounds great.

I contracted with Mr. Hess to replace the dampers, dress the hammers, clean the case and tune my 1960's Cable Nelson upright piano on January 2, 2013. He came yesterday to complete the work. The sound of the piano is just wonderful. However, I gave Mr. Hess a and quot;Dand quot; because he put 3 scratches and one small dent in the veneer when he was reassembling the piano. Granted the piano has several scratches and I will be refinishing it, however, I didn't need anymore in places were there were none to begin with!! Then, last night I noticed that the finish on couple of the news keys is scrapped off. I don't know if this happened when he was placing the dampers back in or if they came this way but the dampers were supposed to be brand new. I also didn't appreciate the fact that Mr. Hess did not tell me it would take approximately four hours to put everything back together. I had to cancel an appointment to accomodate him. I guess my fault for not knowing what questions to ask in the beginning. I did not know that he would be dressing the hammes there in my living room. Regarding price, not sure how it compares. My tight schedule did not allow me to shop around. I guess I just expected way more considering what it cost me to redo my piano.

Greg returned my message promptly and scheduled for the next day. He was nice to my kiddos, didn't mess around, took just over an hour to tune my piano. He was able to use a combination of electronic and ear tuning on my 40 year old Wurlitzer. Everything went smoothly. He came recommended by some friends.