A Perfect Pool

"Dr. & Mrs. [Member Name Removed]: Thank you for your review. Hope all is going well with both of you and that your recovery continues. Please let us know if we can help you at any time."

"Thank you Mr. [Member name removed]. We enjoyed servicing your pool and pool needs and wish you the best in your new home."

"(member name removed) called our office to state that his pool was turning a tint of green on or about 6/21/13. We were supposed to have a tech return to his pool, but were not able to schedule someone for the same day. We did however send a tech back to his pool on 6/25/13 to test the water, brush the pool walls and add chemicals to help turn the water back to blue. On 6/24/13, I spoke to the customer and he said he could not wait and would go out to his pool and treat it and backwash it to get it ready for us when we do return to his pool. Customer called again on 6/25/13, in the evening and said that the tech had backwashed his pool and damaged his equipment. Our tech left a note indicating he tested, brushed and treated the pool. He even left him a note that said "Have nice day! - William" We had asked the customer to merely treat the pool and let it work on the pool until we returned later in the week. Customer then called and quit. Our agreement with our customers is that we will do a cursory look at their equipment at each visit and advise if we find a problem with their equipment. We had no indications from the tech or the customer of any problems with his system. We had made repeated visits to his house in the past few weeks, due to customer doing a lot of work himself and not according to manufacturers specifications. Customer mentions pools without adequate chemicals, and slime growing on sides of pool. The "slime" is algae and it was due to the same incident as the unprimed pool pump, and it was because the customer let the water level fall below the skimmer, causing the pool to not operate correctly and by same effect not allow chemicals to feed properly. Customer was very appreciative of our attention when we would come out personally, and said a couple of times how it was his fault and he would take care of it. Our agreement with our customers is that we will provide a cleaning 1 time per week as well as balance their pool water and do the cursory check of their equipment. The pool is in their backyard, daily maintenance like emptying skimmer baskets and adding water are all still part of the homeowners responsibility."

"These people should come with a warning for other vendors. Husband called and cussed up a storm, when I asked him to stop talking to me in this manner, he stated he would "grab me by the hair and drag me outside and beat the shit out of me!". The service we contracted for was ONLY to replace a burned out pump and motor. The stains of algae are due to these people not wanting to add chlorine to the water, just want to add salt. The salt system is also pictured in this post and it is leaking. Husband said he works on it all the time, and he could fix it. We advised him we would not work on it because it is so outdated we could not find parts for it. The whole complaint is because all of this happened on Memorial Day Weekend, when we had the 12" of rain in San Antonio and these people could not use their pool. Pool was a nasty mess when we came upon it. BBB has heard their complaint and found that A Perfect Pool did do everything we were paid for and made every effort to remedy the situation. These people are both unstable. Hopefully not just homeowners see this but also vendors, because husband is definitely violent. We chose not to return to the customer, but our work was done as ordered and paid for."

"Thank you (member name removed), this is the epitome of what we strive for. Our practice is to be proactive vs. reactive. Thank you for being such a good customer and we are glad you are happy."

"In our professional opinion the heater was not worth fixing. It could have been fixed. We encourage our customers to get 2nd opinions. The member was not pressured to buy anything, however if we charged a customer a lot of money to repair it and still doesn't work, they are going to be unhappy as well. The member paid $85.00 which he agreed to in advance for a service call to diagnois his heater, that was all he paid for."

"The member makes it seem like we charged him $500.00 and he got nothing for it. In that bill were check valves that needed to be replaced and or added as anyone in the business knows when pool equipment sits 10-12 feet above the pool, you must have check valves. The lack of valves caused pumps to run without sufficient water, this caused seals to go out. The member got his system repaired for $500.00 that included 3 hours of labor. His system never worked right from the time we started servicing his pool and his lack of knowledge on the operation of the pool made it even more difficult after we left, so these repairs were necessary to save his pumps and motors. We serviced his pool weekly from May 09 to October 09. Our primary business is from a maintenance standpoint, we help our customers and always recommend a pool inspection prior to purchasing a home so you know all the problems with the pool as you would the house prior to making a costly purchase."

"The $165 is for a month to month service in the hot summer months when costs are higher. They were on the outskirts of town and had difficulties with their pool set up. Our average price is $145 + sales tax. We have over 150 satisfied residential customers that we have had for many years."