Tyler Weathermakers Inc

The biggest problem I have and have had with Tyler Weathermakers is that they apparently don't have enough service people....I have to wait, without AC, in 90-100 degree heat, with three dogs in the house, until they get to me.  I have never had to wait so long for service, and I have never had something go out on a new unit, but that is probably just a fluke....at least the service man said so.  I don't like waiting for repair people....in most cases, someone should get right out, but not with this outfit.

10/11/13:

Called for service on my under warranty air conditioner (heat pump) at 8:00am and was told they were short-handed. I was assured that a service tech would be at my location in the afternoon. I called at 4:00pm to inquire and was told that the tech would be at my location shortly. The tech did not show up until 6:15pm and did not have the parts necessary to do a repair and could not get any parts since it was Friday after 5:00pm. I was then told the repair would take place on Monday. I was charged $190.57 for a service call, labor and Freon which only lasted until the following day.

 

10/14/13:

On Monday morning I did not hear from Tyler Weathermakers. I waited until 9:00am to call and was told by the service manager, Dereck that ?we will get you fixed up today with the reversing valve?. Several hours passed and I did not again hear anything so I again called and was told by the service manager that he was unable to obtain the part needed to repair my under warranty air conditioner and he did not know when he could get the repair done. I reminded the service manager that for the next several humid days it would be raining.

 

10/17/13:

Tyler Weathermakers finally arrived to repair the reversing valve on my under warranty air conditioner. The service tech (Shawn) arrived at 8:15am and was here just over 4 hours. Shawn presented me with an invoice and stated ?It must be your lucky day because my service manager told me that this was NO CHARGE for today?. I asked why and he stated ?Dereck is working with Goodman on this?. I signed invoice number 61238 which shows no charges what so ever and Shawn provided me with the yellow customer copy.

 

11/7/13:

I received in the mail today a white copy of invoice 61238  showing I owe $320.00 which I had signed and received the yellow copy for no charge. This amount was forged to the white copy 20 days after I had received the yellow no charge copy. I called and spoke with Dereck the service manager and was told that I should be thankful he did not charge me for the parts (he could not legally charge me for parts as they are under a 10 year warranty) and I should be thankful that he did not charge to add Freon again and that he had to charge for the labor even though I was told there would be no charge. Dereck was completely unwilling to honor what had been originally told to me which was that it was no charge.

The Tyler Weathermakers sales representative measured my house on Monday, July 11, to recommend the size A/C unit required.  A new A/C, furnace and power ventilator were installed a few days later.  I paid the total amount for the equipment and installation on the day the order was written.   The A/C unit performs well.  The new power ventilator in the attic was defective -- has vibration accompanied by excessive noise.  The ventilator was to be replaced.  The sales rep left a message on my home phone  that the installation tech had some time (on the same day  of his call)  to replace it and if I received the message in time, I should call the tech that day and if I did not, the tech would call the next morning, which was Friday.  I did not get the message until after their business closed on Thursday so I expected to receive a call Friday morning.  No call was received that day.  On Monday of  the next week, the installation tech left a voice mail on my cell phone around 8:00 a.m.  I returned the call at approximately 9:15 a.m and left a message on his voice mail.  He returned my call and said he was calling to see if I was home before he came to my house.  I told him I was not home at the time but was on my way there and if he was not already on his way to my house, he could come any time he wished.  As of the following Wednesday afternoon, no calls or other communications had been  received.  I called the office the week of August 8 to advise  them that I still had not heard from the instalIation tech, and I requested that they call my home phone before trying my cell and that I be called the day before rather than 15 minutes before they planned to do the work.  Today, August 19, I called and spoke with the supervisor who schedules service calls.  He told me that it was almost impossible to know the day before if someone could be sent to do the work because they might have emergencies to handle first.  I can understand the concept of emergencies, but find it difficult to understand the lack of control of scheduling and  of communication with the customer.  He finally said they would plan to replace the ventilator on Monday, August 22.   I had no problem with the purchase or the initial installation.  I have used Tyler Weathermakers to service my previous A/C unit and furnace for years and was most satisfied with the service.  I hope the same quality of service will be provided for the new equipment.