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East Texas Refrigeration Inc

4.8(
30
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Affordable Low Diagnostic Rates, Angie’s List Recommended Contractor, 24/7 Emergency Service, Home Energy Audits, Certified Nate & EPA HVAC Technicians, Mold Removal, Certified Healthy Air Specialist (IAQ), Installation and Replacement, Indoor Air Quality Expertise, Trusted HVAC Company for 30+ yrs, Competitive Pricing, Licensed, Bonded and Insured, FREE In Home Estimates on Replacement, Replacement Specialists, Financing Available

Business highlights

Emergency services offered
47 years of experience

Services we offer

Residential, commercial, industrial air conditioning & heating.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.830 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
0%
2
3%
1
0%
Write a review
Showing 1-25 of 30 reviews
Lisa M.
Oct 2020
5.0
Yes, I recommend this pro
$354
Friendly and Courteous from initial phone contact all the way to the service tech. Service Tech, Tyron, was prompt, knowledgeable, and was able to get my system back up and running in less than an hour. Would definitely use them again in the future.
Response from East Texas Refrigeration Inc

"Thank you so much for the positive feedback. Please let us know if you need anything else."

Diann H.
Aug 2019
5.0
Yes, I recommend this pro
Very well....they arrived sooner rather than later, fixed the problem, had reasonable charges and a professional, knowledgeable technician....who also happened to be very nice. What else could I ask?
Response from East Texas Refrigeration Inc

"Thank you! Please let us know if you need anything else."

David B.
Aug 2018
5.0
Yes, I recommend this pro
$76
Excellent work. Problem solved.
Response from East Texas Refrigeration Inc

"Thank you! Please let us know if you need anything else."

CHARLOTTE V.
Jun 2018
5.0
Yes, I recommend this pro
$612
They were prompt, courteous, knowledgable, and the A/C works perfectly now.
Response from East Texas Refrigeration Inc

"Thank you! Please let us know if you need anything else."

Gail W.
Oct 2017
5.0
Yes, I recommend this pro
$13,000
In my 68 years I do not think I've worked with a company as incredible as ETR. From the person answering the phone, to the sales representative (Will), to the incredible team of young men who worked for 12 hours STRAIGHT, ETR was amazing. I cannot say enough about them! Professional, punctual, courteous, and knowledgeable. If more companies were managed and run like ETR we would have such less stress. I am also thrilled about this Daikin system. With 12 year guaranty on parts AND labor, they are one of the few who stand behind their product to this extent. HIGHLY RECOMMEND ETR!!
Response from East Texas Refrigeration Inc

"Thank you for the kind words! We really appreciate your business. Should you need anything in the future, please do not hesitate to call. Thank you! ETR"

Carmine C.
Sep 2017
5.0
Yes, I recommend this pro
It went smoothly and Well
Response from East Texas Refrigeration Inc

"Thank you very much! Should you need ETR in the future, please give us a call!"

Larry H.
Sep 2016
5.0
Yes, I recommend this pro
$8,000
Replacement went very well. Very satisfied with overall work. Techs who did work were very knowledgable and very clean.
Candice G.
Aug 2016
5.0
Yes, I recommend this pro
$59
This was a 2nd opinion. They were able to find a very simple and very inexpensive fix for my AC. The first company recommended a $5,000 repair and charged me $414. ETR came out and charged me $59 and my AC has been working great ever since!
Rebecca V.
May 2016
4.0
$300
We called first thing in the morning (9am) and the technician showed up a few minutes after 5pm. We called twice throughout the day and kept getting told we were next, but with no ETA. The service call took him a total of 30 minutes. He was friendly and professional, but I feel like I was overcharged. He spent 10 minutes analyzing the issue and then added 3 lbs of freon to our system. That was it. I understand the freon cost about $100, but I thought the additional $200 in add on fees were ridiculous considering the time and effort it took him. I didn't get a detailed bill either, which is a little odd. Not sure if we would hire them again. I think we might try someone else next time and see if we have a better experience.
Larry M.
May 2016
5.0
Yes, I recommend this pro
unknown
Melissa P.
Oct 2015
4.0
Yes, I recommend this pro
$250
unknown
Robin L.
Jul 2015
5.0
Yes, I recommend this pro
$400
unknown
Response from East Texas Refrigeration Inc

"Thank you for your business and becoming an ESA customer. Please feel free to contact us if you ever need anything. JL Service Manager"

DANA L.
Jun 2015
3.0
unknown
Response from East Texas Refrigeration Inc

"We apologize for any problems our policy caused. Due to the special type of cooling equipment required for manufactured homes and the particular problems that arise we do have the policy that an ESA(Energy Savings Agreement) is required for us to service manufactured homes."

Daren Y.
Jun 2015
5.0
Yes, I recommend this pro
$5,500
We shopped around and East Texas Refrigeration gave us the best price on a high-efficiency Trane air conditioning system.  The installers were professional, courteous and left our home spotlessly clean.  I received my bill in about two week and paid it online through their website.  The whole experience was easy and the work was high quality; the systems works very nicely, the Trane product is very quiet and the cools our home quickly.  I would absolutely use ETR again.
Joseph D.
May 2015
5.0
Yes, I recommend this pro
$300
Otherwise, they had a plan that I was able to use. There was no service charge. It was free. They're effective.
John O.
Apr 2015
5.0
Yes, I recommend this pro
$500
unknown
Judy S.
Apr 2015
5.0
Yes, I recommend this pro
$6,300
unknown
Response from East Texas Refrigeration Inc

"Mrs. (member name removed), ETR would like to thank you for being a loyal customer and for taking the time to let us know how your experience was. We hope you continue to be a part of the ETR family. If you should ever need anything, please do not hesitate to give us a call. Sincerely, ETR"

Patti R.
Apr 2015
5.0
Yes, I recommend this pro
$5,800
Jody and Lawrence were at the house by 8am, they were friendly, courteous and professional.  They worked diligently all day to
complete our installation in the face of problems caused by the small size of our AC closet.  They had drop cloths from the front door to where they were working and when they left they vacuumed and cleaned up the debris from the installation.  I would highly recommend this company, the price was reasonable, the quality great and some of the best employees I have ever seen.
Response from East Texas Refrigeration Inc

"Mrs. [member name removed], Thank you for the positive feedback. We really appreciate you taking the time to do so. We are glad to hear you had a great experience with ETR. We realize you have a choice when it comes to air conditioning and heating service companies and we hope you’ll be a part of our family for life. If you ever need anything, please do not hesitate to give us a call. Best Wishes, ETR"

SHARON E.
Jul 2014
5.0
Yes, I recommend this pro
$442
unknown
Christina C.
May 2014
5.0
Yes, I recommend this pro
unknown
Response from East Texas Refrigeration Inc

"[member name removed], Thank you so much for the opportunity to serve you. We look forward to continuing to provide you with the highest quality services and products possible. At ETR we strive for 100% customer satisfaction thanks again for letting us know about your experience. Warm Regards, The ETR Team"

Jeffrey L.
Jul 2013
5.0
Yes, I recommend this pro
$280
This was our first "litmus test" of Angie's List and we were pleased.  East Texas refrigeration offers a biannual system check for $280 per year.  You pay the annual fee at their first visit.  Their systems tech arrived promptly on-time (maybe a few minutes early).  He was neat, organized, and pleasant.  Also, he did not seem rushed and spent approximately 90-minutes checking and cleaning our HVAC.  This was our first time to use East Texas Refrigeration and we could not be happier.
Response from East Texas Refrigeration Inc

"Thank you [member name removed] for allowing ETR to serve you. We strive for 100% satisfaction from all of our customers. The $280.00 maintenance charge is for 2 systems. The first system is $155.00 and $125.00 for each system after that. Our technicians receive extensive ongoing training to ensure that our customers receive the value they need and deserve. We look forward to serving you and all of East Texas in the future. Kind regards, Jamie R. Lowe Service Manager"

Jeannine S.
Jun 2013
2.0
Yes, I recommend this pro
unknown
Lisa J.
May 2013
5.0
Yes, I recommend this pro
$159
Couldn't have asked for a better more professional job. very pleased and would highly recommend to neighbors
Patti R.
Nov 2012
4.0
Yes, I recommend this pro
No services were performed by this company so I don't know what their service is like.
Bubba D.
Aug 2012
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 30

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

East Texas Refrigeration Inc is currently rated 4.8 overall out of 5.
East Texas Refrigeration Inc accepts the following forms of payment: CreditCard
Yes, East Texas Refrigeration Inc offers free project estimates.
No, East Texas Refrigeration Inc does not offer eco-friendly accreditations.
No, East Texas Refrigeration Inc does not offer a senior discount.
Yes, East Texas Refrigeration Inc offers emergency services.
No, East Texas Refrigeration Inc does not offer warranties.

Contact Information

4700 Old Troup Hwy, Tyler, TX 75707

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