East Texas Refrigeration Inc

Friendly and Courteous from initial phone contact all the way to the service tech. Service Tech, Tyron, was prompt, knowledgeable, and was able to get my system back up and running in less than an hour. Would definitely use them again in the future.

Very well....they arrived sooner rather than later, fixed the problem, had reasonable charges and a professional, knowledgeable technician....who also happened to be very nice. What else could I ask?

They were prompt, courteous, knowledgable, and the A/C works perfectly now.

In my 68 years I do not think I've worked with a company as incredible as ETR. From the person answering the phone, to the sales representative (Will), to the incredible team of young men who worked for 12 hours STRAIGHT, ETR was amazing. I cannot say enough about them! Professional, punctual, courteous, and knowledgeable. If more companies were managed and run like ETR we would have such less stress. I am also thrilled about this Daikin system. With 12 year guaranty on parts AND labor, they are one of the few who stand behind their product to this extent. HIGHLY RECOMMEND ETR!!

Replacement went very well. Very satisfied with overall work. Techs who did work were very knowledgable and very clean.

This was a 2nd opinion. They were able to find a very simple and very inexpensive fix for my AC. The first company recommended a $5,000 repair and charged me $414. ETR came out and charged me $59 and my AC has been working great ever since!

We called first thing in the morning (9am) and the technician showed up a few minutes after 5pm. We called twice throughout the day and kept getting told we were next, but with no ETA. The service call took him a total of 30 minutes. He was friendly and professional, but I feel like I was overcharged. He spent 10 minutes analyzing the issue and then added 3 lbs of freon to our system. That was it. I understand the freon cost about $100, but I thought the additional $200 in add on fees were ridiculous considering the time and effort it took him. I didn't get a detailed bill either, which is a little odd. Not sure if we would hire them again. I think we might try someone else next time and see if we have a better experience.

We shopped around and East Texas Refrigeration gave us the best price on a high-efficiency Trane air conditioning system. The installers were professional, courteous and left our home spotlessly clean. I received my bill in about two week and paid it online through their website. The whole experience was easy and the work was high quality; the systems works very nicely, the Trane product is very quiet and the cools our home quickly. I would absolutely use ETR again.

Otherwise, they had a plan that I was able to use. There was no service charge. It was free. They're effective.

Jody and Lawrence were at the house by 8am, they were friendly, courteous and professional. They worked diligently all day to complete our installation in the face of problems caused by the small size of our AC closet. They had drop cloths from the front door to where they were working and when they left they vacuumed and cleaned up the debris from the installation. I would highly recommend this company, the price was reasonable, the quality great and some of the best employees I have ever seen.