Atlas Backyard Sheds
About us
Atlas Backyard Sheds is a family owned and operated company founded in 1981 in Tyler, Texas. Over the past 32 plus years, we have grown to be the industry leader in building quality storage sheds, office buildings, workshops and cabins, built in the heart of East Texas at our plant in Wills Point. We proudly serve all of East Texas and the DFW Metroplex with seven locations. We have also become a respected and trusted retailer of carports and garages by Carolina Carports, hot tubs and swim spas by Master Spas and above ground swimming pools by Garden Leisure. Atlas also specializes in building quality decks, patio covers, room additions, greenhouses, and gazebos. We operate our business on Biblical principles and values by offering a top quality product at a very competitive price, while being completely honest with our customers. Customer service is very important to us, and we are dedicated to going above and beyond to earn satisfied and loyal customers.
Business highlights
Services we offer
Arbors, Asphalt, Barns, Brick, Cabana's, Cabins, Concrete, Covers, Custom Projects, Decks, Fencing, Garages, Gates, Gazebos, Green Houses, Horse Stables, Lake Cabins , Outdoor Fire Walls, Outdoor Kitchens, Pavers, Pergolas, Portable Buildings, Portable Offices, RV Covers, Remodel, Retaining Walls, Roofing, Room Additions, Sheds, Shoji's, Spas By Master Spas, Storage Buildings, Sunrooms
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 0% | ||
| 33% | ||
| 0% |
The salesperson continually made promises about scheduled appointments and calls that never happened. When work finally began the first comments from the crew were all about the salesman under estimating the cost and time necessary to complete the job. Although the crew was very nice and I appreciated their honesty, they basically told me that they were told to wrap it up one way or the other because they didn't have the time and they were going to lose money on the project. A week after they were supposed to finish, they were still working...showing up in the evenings and finally finishing on a weekend when I was away and couldn't verify the final work. Upon return I found the finish to be hastily and shoddily applied, missing nails and screws, loose screws had led to the skin already buckling. And, the glass in the upper window has broken out, obviously due to the frame being applied incorrectly. I also expected them to clean up the work area, but they didn't, leaving broken and whole cinder blocks scattered around the building.
I paid the final balance simply to be done with them as I couldn't trust them to come back out and make the necessary repairs and I don't have the time or patience for small claims court.
"Hi Customer, My name is Willie Downs with Atlas Buildings, Pools and Spas, and first of all, it’s our sincere apologies for not responding to your review sooner than this. We just found out how to properly use Angie’s List, so unfortunately never saw your review until today. Atlas strives for exceptional customer service by responding to customers concerns and meeting their needs. It’s a shame we were unable to respond to this until now, so please accept our apologies. As far as your review, you mentioned some legitimate issues that I want to address here. We are truly sorry to hear about your bad experience with our company. Looking at the pictures you posted of the mess left behind by our crew and the poor work is an embarrassment, as Atlas does not condone such poor work. We can understand how that would cause you to be frustrated. We will be sure to take appropriate measures with the crew so that this kind of work does not happen again in the future. Customer, again we are very sorry for your experience and we hope to one day be able to gain your trust and business back. We make every effort to run our company on honesty and integrity and offer a product and service that keep customers coming back. As a way for us to show our appreciation for your business and our apologies for your bad experience, we would like to give you a gift card to your favorite restaurant. Please just give me a call at 817-551-5655 or email me at [email protected] and let me know which restaurant you would like the gift card for. Also, please feel free to contact me if you have any other questions or concerns. Thank you, Willie Downs Atlas Buildings, Pools and Spas"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
5511 Hwy 31 W, Tyler, TX 75709
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