Wired Electrical Services

They were very polite, clean, and helpful.

I've had much better experience with them in the past then today. He installed 2 outlets and a house surge protector and it cost me over $800. I had no idea it was going to cost that much because they never gave me an estimate and just went ahead and did the job without checking first. He got grease all over my walls and cabinets and sawdust was all over the floor.

Very slowly. Technician did not seem to have experience in this installation. We supplied the mounting system, he spent much time reading the directions and making trips out to his truck. The company would not quote the job hours before hand, we never anticipated 4.5 hours of labor. Then he left as my husband was programming it, we had no channels. We finally thought it was a cable problem, they made a service call to find the cable was never plugged in during installation. Our appointment was for 9:00 am on a Saturday he began calling at 7:10am numerous times for directions. He arrived an hour early. Overall not a good experience, the TV did get mounted and works now so it's fine, but we paid 5times the going rate and have a cable charge as well.

“A’s” on everything except the price, I think the price was a little expensive. They were really, really good!

Punctual, professional, great attention to detail. Cesar did an excellent job.

They were really good. They guys they sent out was really good and the salesman. They were there exactly when they said they were going to be there. Ryan was very professional in coming out and quoting the job.

I canceled the check the next day because I was not paying to have the job unfinished. When I spoke with Wired Electrical, they agreed to only charge me $400 for the work that was already done and I paid them the $400 that they asked for. I also filed a complaint with the BBB and when they found out that I had filed the complaint, I received a very threatening email from Wired Electrical. They stated that "Everything was fine until you filed that complaint. Now we are putting a lean on your house for the full amount unless you remove that complaint". This is how they have good reviews, they threaten you until you removed the bad reviews.

unknown

Excellent response, On Time arrival, Professional and courteous staff. Process took one hour.

unknown

He was punctual and professional. He explained the cost of the service. He offered to take away the old fixtures.

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unknown

Great. On time, cleaned up the site. Made suggestions. Very professional. Would use them again.

Fine

Excellent.   He was punctual, did a great job and left area clean.   Thank you, Melissa Kruse

unknown

Went well.

unknown

I was not sure if I had wired a ceiling fan properly and needed the assistance of a professional. Wired sent some one right over and was able to properly re-wired the ceiling fan incorporating a remote control. The fan continues to work well and I would recommend Wired to anyone who needs an electrician. Very professional and the price was right!

This is the 3rd time I have used Wired so I was aware their pricing is on the high side but their work is high quality.  1 hr of labor was $149.00.  Service fee is built into the labor.  They used to have a $75 service fee and $70/hr labor rate. 
They are punctual and the electricians I have had have been very professional and have done a good job.  I called them for this service because the circuit board that they installed 4 yrs ago was buzzing and one of the circuit breakers was tripping. Based on what I had researched it sounded like a breaker was going bad.  Since they installed the board, I contacted them to look at it because the board was still in the warranty period.  I was not sure what part of the board may be going bad, so I was not sure if it was under warranty( the 5 yrs only applies to certain things) .The electrician identified 2 breakers to replace so I agreed to have him do so.  
Unfortunately, they were not covered under the warranty and when he handed me the bill I was surprised to see that Wired was charging me $95 each for the breakers.  OUCH.   The electrician did apologize that he did not give the me the pricing up front.

My ratings are based on the following
Overall C - because they were not upfront with the price of the breaker before they installed it or give me options. One of the breakers was an AFCT type and one was not.  Had I known how much the AFCT breakers cost, I would not have replaced the non AFCT breaker with an AFCT breaker.  I know I could have asked before he installed them so no need to point that out. 
Price F - Although I can not find the exact breaker pricing, I find similar ones ( same manufacture, same rating, same amps etc) that run between $40-$60 retail( I'm guessing Wired gets parts at wholesale so they pay even less)   Seems like $95 is an excessive markup, especially when they are already charging top $$ for labor.  I know that I could have purchased the breaker and had them install it but I could not find the exact replacement breaker and don't know enough about electrical to know if something simiar would work.  I did buy the outlets they replaced as they were basic 15amp outlets.  
Professionalism B - the person who answers the main line could use some phone skills.  The electrician was professional.  
BOTTOM LINE - 
If you know the parts you need, you should purchase them upfront and just pay the labor.  If you do have to purchase the parts from them, ask the price upfront and find out if there are any options for a less expensive part.  In my case  maybe a non AFCT breaker would have been less expensive??  There is no shortage of high priced, high quality electrical companies in Houston, so shop around for specials that are going on.  I went with Wired because of the warranty.    I used to be loyal to Wired but based on this experience, I plan to shop around next time I need non warranty work. 

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