Pool Man Inc.
About us
The Pool Man Inc was established in 1981 and has earned the reputation as one of the top rated Houston Pool Builders. We proudly serve Houston, Tomball, Magnolia, Cypress and surrounding areas. Our services include custom pool design, new pool construction, quality service and repairs. We are a family owned business that strives to give each customer what they deserve...personal service and our very best! We have one single mission – to create your ideal backyard retreat in a timely, cost-effective way. Once your new custom pool and spa are completed, we enroll you in our "Pool School" (conveniently located at your house), where we show you how to maintain your new swimming pool and pool equipment. We label all of your pool equipment, making it easier to use and maintain. Last, but not least, our mark of excellence…our exclusive POOL PROTECTION PLUS limited warranty. All new custom swimming pools built by The Pool Man include this exclusive warranty as a sign of confidence in our building quality and peace of mind for our pool owners. When looking for a Houston Pool Builder, think The Pool Man Inc.
Business highlights
44 years of experience
Services we offer
AUTOMATED SYSTEMS, DRAIN AND ACID WASHES, FILTER CLEANS AND SAND CHANGES., FILTERS, FLAGSTONE OR NATURAL STONE COPING AND TILE, FOUNTAINS, HEATERS, INCLUDING CHEMICALS, INTERLOCKING PAVERS, LIGHTS, MOSS ROCK WATERFALLS, NEW POOL & SPA INSTALLATION, PEAGRAVEL DECKING, PEBBLE TEC INTERIORS, PUMPS, STAMPED CONCRETE, SUNDECK, TANNING SHELF. SERVICE & REPAIR: WEEKLY POOL CLEANING
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.845 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 45 reviews
John N.
Aug 2017
Everyone at The Pool Man did a great job of designing and constructing our pool! It is beautiful, exactly what we wanted, and something we will enjoy for years to come. We really appreciated the effort they put into making the entire process both easy on us and as well organized and problem free as possible. When problems did arise, our construction supervisor was very good at communicating what was going on and how it would affect the overall schedule (our pool was finished within a week of the original timeline estimate). The pool school training after our pool was complete was invaluable for us. Thanks to the entire crew at The Pool Man!
Juan J.
Feb 2017
The build was well managed and the installation is excellent. In my opinion, they build the best quality pools in the area. The Pool Man is one of the few companies that we found that has great expertise in infloor cleaning systems. The pool that we had installed was more expensive than we planned for but has many additional features that minimize maintenance time. We have a UV filter, an ozonator, and the infloor cleaning system that were all installed by the Pool Man. We are extremely pleased with the clarity of the water and the cleanliness of the pool. The build was slower than originally expected, but we were severely impacted by heavy rains that kept causing delays with the gunite coating and PebbleTec finish. They did an excellent job in communication and trying to keep things on schedule. A pool build is extremely dirty and does tremendous damage to the surrounding area. The Pool Man did a great job in keeping the debris and mess contained. When they were spraying the gunite and the Kool Deck surface, they covered everything (bushes, fencing, and house) to avoid damage. They cleaned up at the end of each day and managed with 1 fairly large, but contained pile. They also worked well with a different contractor that we hired to install an outdoor kitchen. They were not the highest bid that we received and they weren't the lowest, but they did offer the best technical offering for the price.
Response from Pool Man Inc.
"Thank you Mr. [Member Name Removed]."
Santiago C.
Feb 2016
unknown
Response from Pool Man Inc.
"Thank you very much. Please don't hesitate to call us with any questions."
Karen L.
Feb 2016
unknown
Response from Pool Man Inc.
"Thank you for your kind words. Please don't hesitate to call us if you have any problems."
CONNIE L.
Jan 2016
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Leonard H.
Feb 2015
The Pool Man, Inc. installed our custom in ground pool in August 2012. They were excellent.
After surviving a nightmare ($100K +) remodel of our home, we were reluctant to face another major construction project by going through the process of building a pool. The Pool Man performed admirably. There were no surprises during the whole design and install process. Blake, our sales consultant was knowledgeable and very professional. As we had never owned a pool before, he guided us through the process and was always very helpful. The pool was built to our specifications, on time and on budget. Bart our Project Manager was always helpful and accessible. We are very pleased with our pool.
The Pool Man has handled a few minor warranty issues as outlined in our sales agreement - no waffling or questions asked. Each technician they have sent to our home were extremely knowledgeable of their products and were very professional and friendly. They stand behind their product. I have already referred them to a few people building pools and will do so again.
After surviving a nightmare ($100K +) remodel of our home, we were reluctant to face another major construction project by going through the process of building a pool. The Pool Man performed admirably. There were no surprises during the whole design and install process. Blake, our sales consultant was knowledgeable and very professional. As we had never owned a pool before, he guided us through the process and was always very helpful. The pool was built to our specifications, on time and on budget. Bart our Project Manager was always helpful and accessible. We are very pleased with our pool.
The Pool Man has handled a few minor warranty issues as outlined in our sales agreement - no waffling or questions asked. Each technician they have sent to our home were extremely knowledgeable of their products and were very professional and friendly. They stand behind their product. I have already referred them to a few people building pools and will do so again.
Charles W.
Sep 2014
unknown
Response from Pool Man Inc.
"[member name removed] - We are sorry for your situation concerning your pool, however we have researched our files and we find no record of ever doing any work on your pool. We do not have your name or address on any of our files. We feel you might have mistaken us for another company. Please call me at 281-351-2577, Dane Thompson, Operations Manager, The Pool Man, Inc., Tomball TX. 77377 if you feel we are incorrect. We value our customers and I can assure you we would not leave a job as you described. Thank you!"
Ed G.
Aug 2014
They were very professional from the designer, Wes, to the manager, Ted who oversaw the demolition and construction details of the pool and deck. He was present at some point almost daily to review construction when there was activity and reviewed any change that needed to be made with us. Sometimes the subcontractors arrived without the knowledge of Ted but that was in part due to weather and other factors not controllable by The Pool Man.
Debora B.
Aug 2014
We have been using them, but we stopped them a while ago. The person who came over earlier was good. Now he is not available and currently the service is poor. They seem to be expensive too. I did complain it to them.
Brenda C.
Jun 2014
They were great with working with me on the timeline I needed, they were upfront about the costs and stayed on time and on budget. Excellent communication throughout the project so we knew what was going to be done when, and also of any issues that were encountered. They did come across one issue that ended up creating some rework and a short delay but they took care of it.
The pool looks and works great now. These guys did a high quality job and managed the project very well. I am very pleased with the experience - would definitely use them again.
The pool looks and works great now. These guys did a high quality job and managed the project very well. I am very pleased with the experience - would definitely use them again.
Response from Pool Man Inc.
"Thank you so much for the positive review!"
Sandra C.
Jun 2014
They do good work.
Dyrk R.
Jun 2014
unknown
Jose L.
Jun 2014
unknown
Brenda C.
Apr 2014
The Pool Man has been our pool maintenance company for over a year. They are always on time, do a thorough job, and keep the pool well in balance. We have had no issues with the pool since they took over the maintenance.
The office staff are always very pleasant and helpful, it's really a joy to work with these guys.
Our most recent experience with them was when we called to have them estimate cost to retile our pool, and advise us as to whether or not it also needed resurfacing. The guy was easy to schedule, showed up right on time, provided balanced advice, and presented the proposal for work in a very timely fashion. He has been very responsive and helpful to all my questions. I strongly suspect that they will be getting the additional work to resurface and retile our pool due to their professionalism and high quality work. They are not the cheapest pool company out there, but you can count on them to do the job right.
The office staff are always very pleasant and helpful, it's really a joy to work with these guys.
Our most recent experience with them was when we called to have them estimate cost to retile our pool, and advise us as to whether or not it also needed resurfacing. The guy was easy to schedule, showed up right on time, provided balanced advice, and presented the proposal for work in a very timely fashion. He has been very responsive and helpful to all my questions. I strongly suspect that they will be getting the additional work to resurface and retile our pool due to their professionalism and high quality work. They are not the cheapest pool company out there, but you can count on them to do the job right.
Response from Pool Man Inc.
"Thank you for your kind review - Please call us if you have any questions or problems."
Barbara H.
Mar 2014
They did work for us last week Their prices are reasonable. They're experts on indoor pool cleaning system and they are recommended by the Paramont indoor pool cleaning systems and they get all A's from me.
Ana R.
Mar 2014
It went great. I found them through Angie's List. They were on time and on schedule. They were very professional even with the freeze. We have had an issue with our hot tub because there was not even water in it because one of the valves was shut down because of the freeze and they came and fix it on the next day. Their pricing was in the middle of the road. They were competitive because I interviewed probably seven companies and they were right in the middle. They were there at 6:00 in the morning and they were very responsive and punctual. They said that the pool will be done in six weeks and it was done in six weeks.
Kurt W.
Jan 2014
Nicely integrated necessary wall into pool design. Their use of 3D design software was excellent and allowed us to clearly understand end result. I felt that I had to stay on top of some things for continuity between crews. Duration took much longer than stated (> 3 months) due to weather, holidays, and some rework. Quality of end product is excellent.
Gordon S.
Jan 2014
The job went very smoothly - they dug up the affected return line, identified that there were actually two that had been affected, repaired both and then conducted a pressure test. The price was split 50/50 between labor cost and pressure test as far as I remember. I haven't rated punctuality as it was several months ago they did the job, and I can't remember if they were on time or not.
They DID do the job at short notice, but I think I was lucky to get that availability - they were just coming off their seasonal rush.
I am generally very satisfied with the job, and would definitely use them again.
They DID do the job at short notice, but I think I was lucky to get that availability - they were just coming off their seasonal rush.
I am generally very satisfied with the job, and would definitely use them again.
Betsy A.
Nov 2013
The Pool Man, Inc, designed, built and services my pool. I am extremely happy with all the services they have provided and are providing for me.
Jim G.
Jul 2013
The project scope of putting in a pool / hot tub is huge. I didn't realize just now much work was entailed until the project started. The entire project went very smoothly. All of the workers that were at our house did a great job and were very hard workers. We love the pool that they made for us!!
Deborah W.
Jul 2013
If this is the same company, they started off great. On time, same day of the week, pool looked good. Then, they started to slack off, threw the partially dissolved Chlorine tablets in the flower bed or into the spa. Next, they didn't show up regularly, unless of course, it was to collect the monthly payment in advance. By September, the pool was a nice shade of green and then offered to clean/drain for $600.00.
Maybe "The Pool Man" has changed owners, staff etc. but I wouldn't take any chances.
Maybe "The Pool Man" has changed owners, staff etc. but I wouldn't take any chances.
Response from Pool Man Inc.
"[member name removed] - we appreciate all comments concerning our level of customer service and treat all feedback with a very high level of importance. However, I have gone through all of our records and we are not the company you are referring to. We have never serviced this address nor does your name show up on any of our accounting or service records. Our billing is done by mail and we do not send anyone to "pick-up" payments. Our pool cleaners are taught/trained in proper pool maintenance, attend weekly training/safety meetings, are properly uniformed and our trucks are marked with our name and phone number for identification. Our pool cleaners have specific routes to run each week and our Route Manager confirms all work every week. We also hold ourselves responsible for your pool if we maintain it. If the pool got out of control because of our poor service - we do not charge the customer to get it back to normal - we take care of it. We are sorry for your experience with this "other" company. We hope that you will review your records and let the "other" company know of your experience. You may contact me personally with any questions or concerns - Dane Thompson, Operations Manager, 281-351-2577, The Pool Man, Inc. 19111 Cypress Rosehill Rd., Tomball, TX 77377"
Jill P.
May 2013
As I said we had some communication issues during construction that caused some stress but we worked together and solved the problems by and large. The pool is beautiful.
However I cannot recommend the in pool PCC cleaning system. I would rather have my Polaris like I had at my old pool. The concept of the PCC is great. It just is not working like I thought it would. I have debris collecting in certain areas. Also I was aware that socalled bigger debris that gets in your pool would not be handled by the cleaner so that supplemental cleaning would be necessary at times. Just had no idea what the bigger debris would be. To keep my pool looking good, I need to get the vacuum out every couple of days which is a lot more trouble than removing a polaris when you want to swim. It was a system that was supposed to make having a pool easier and it has increased our maintenance. It is too pricey to have to do what we have to do.
So overall we have a well built pool that is beautiful. But we also have a pool that is more trouble than we wanted. Stick with the traditional and proven cleaning systems. The PCC 2000 is not worth the price tag.
However I cannot recommend the in pool PCC cleaning system. I would rather have my Polaris like I had at my old pool. The concept of the PCC is great. It just is not working like I thought it would. I have debris collecting in certain areas. Also I was aware that socalled bigger debris that gets in your pool would not be handled by the cleaner so that supplemental cleaning would be necessary at times. Just had no idea what the bigger debris would be. To keep my pool looking good, I need to get the vacuum out every couple of days which is a lot more trouble than removing a polaris when you want to swim. It was a system that was supposed to make having a pool easier and it has increased our maintenance. It is too pricey to have to do what we have to do.
So overall we have a well built pool that is beautiful. But we also have a pool that is more trouble than we wanted. Stick with the traditional and proven cleaning systems. The PCC 2000 is not worth the price tag.
Response from Pool Man Inc.
"[member name removed] - Thank you for your honest and straightforward review. We appreciate you taking the time to express your feeling towards our company. We use these reviews to work on becoming a better company and to find ways to improve our customer service. We are aware of the issue with your in-floor cleaning system. I discussed the problem with Ted and he will be stopping by this week to adjust the system and investigate any problems. The in-floor system usually needs a few adjustments before operating at it's full potential and we will do everything in our power to make sure your system is working correctly. I have already met with our Superintendents and discussed the importance of constant communication with our customers. Again we appreciate your comments and we apologize for any inconvenience this has caused you. Please do not hesitate to contact us with any questions you might have. Thank You!"
Darla C.
Mar 2013
The installation of the pool went well as has repairs since. We've had to have them come out since the buildout for both in warranty repairs and out of warranty repairs. They do quality work.
Julianne M.
Feb 2013
This was really an excellent experience. The Pool Man took good care of me. They were very prompt in responding to my initial inquiry in June. They provided a design that I loved and filled the needs that I described to them. We signed a contract at the end of June. They had a waiting list, which they were quite up front about, so we didn't start to try to dig until late July. It turned out, with my 40 year old house, that there were quite a few electric, gas, and sewer lines that had to be moved and, because of their age, required the city to move or a plumber to move. This could have gone faster if I'd known I needed to coordinate this prep work beforehand. They finally started digging at the end of August and the work was quite steady -- something happened everyday. The folks were reliable, trustworthy. When we needed to make changes, the Pool Man was transparent about the changes, made up change orders, and was clear about the cost of the change. Their recommendations about adjustments in drainage and gutters to protect my investment were spot on. The pool was finished in early October and they've been great about follow ups and any repair and warranty work and even my "new pool owner silly questions." I love, love, love my pool. I've heated it and swim in it daily all winter long. I come home in the evening, turn on the water falls, and wash all the cares of the world away. The Pool Man is not the cheapest in the business -- they don't disguise that either --but the integrity and attention to detail and the quality of the product that I received was worth every penny of the investment. They are now providing my weekly pool cleaning service as well.
Stephen S.
Dec 2012
This was our second go around with a pool builder search. The first time we ended up not getting the pool built. After interviewing five or six companies the first time, The Poolman was the only one of the original companies we talked to again. This time we narrowed it down to three companies that all seemed very good but in the end we went with The Poolman because we liked the design the best, they came in within our budget and for their very good and deserved reputation.
We had a pretty good idea of what we wanted but it was great to have a designer (Blake) to throw out new ideas for us to consider. Once we made all of our selections it was time to start the build. Our construction foreman (Bart) was here for most of the digging process. Once we progressed through the stages he was here to get the crew started and to check on the work throughout the day. After some delays because of the weather things went pretty smoothly. We had some complaints about some of the finishing stone work but it was taken care to our satisfaction. The pool has been flawless since completion and looks great. We love our pool and The Poolman!
We had a pretty good idea of what we wanted but it was great to have a designer (Blake) to throw out new ideas for us to consider. Once we made all of our selections it was time to start the build. Our construction foreman (Bart) was here for most of the digging process. Once we progressed through the stages he was here to get the crew started and to check on the work throughout the day. After some delays because of the weather things went pretty smoothly. We had some complaints about some of the finishing stone work but it was taken care to our satisfaction. The pool has been flawless since completion and looks great. We love our pool and The Poolman!
Licensing
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FAQ
Pool Man Inc. is currently rated 4.8 overall out of 5.
Pool Man Inc. accepts the following forms of payment: CreditCard
Yes, Pool Man Inc. offers free project estimates.
No, Pool Man Inc. does not offer eco-friendly accreditations.
No, Pool Man Inc. does not offer a senior discount.
No, Pool Man Inc. does not offer emergency services.
No, Pool Man Inc. does not offer warranties.