Keystone Home Pros

Sam, Leonard and Pam are as unethical as it comes. Hired them to build a patio addition. No one that came to my home was qualified to perform the work done. Nothing was inspected with the city despite lies that it was. When reports of leaking by the electrical outlets were made, ZERO response. For months. I had to hire another company to temporarily fix it. I?m in litigation to get my money back as we speak. Do NOT trust anyone from this company.

Don't do it. The company is a SCAM! Just google Keystone Home Pros Lawsuits and count the number. I wish I had known to do that when we started. We paid them a substantial amount of money to add a covered patio to our house. The subcontractors had zero oversight. What was built is not to code and our home was damaged in the process. We paid our own windstorm engineer to inspect what is done and it must all be ripped off and started over. What is there cannot even be upgraded to reach windstorm certification. Sam came out in July to review with promises to correct the issue. Nothing was done. After our lawyer contacted them in Sept, Sam came out in Oct with further promises to "Make it right." They then ghosted us. Just run away.

This company is a complete scam. They take on projects they are not qualified to handle, overcharge clients, and then disappear without finishing the work. Theyâ ve done this to multiple companies, and the pattern is clearâ they create new company names, start fresh, and then repeat the process. Before hiring them, do your research. A quick search will reveal the numerous court cases filed against them across the U.S. Save yourself the trouble and look elsewhere. It was a nightmare for us.

Leonard, Pam, Sam and company will rob you blind. We hired them to complete a commercial property build out and they took our money and ran. We are now out well over 6 figures as a young family. Please be aware and stay clear. Feel free to reach out before committing to any â  contractâ  with them.

I would like to save someone else from going through the same experience. I finally have the time to write this so please take the time to read through because this is 100% verifiable. Keystone Home Pros rents their office from the company next door which is where I work so I checked them out and thought as a single woman it is easy enough to walk next door to expedite or inquire while my project was in process. I also checked out all the reviews I could find on the internet. Later I realized that most of the good reviews were from employees and family. I also noticed even now that when there is a bad review the generic response from Keystone is that they can't find the person who did the review in their records so it must be a fake review. I contracted this business to build a garage in Tomball on our property. I was also going to have other renovations to do if the garage worked out. Leonard the owner presented himself as an upstanding member of the community and the Chamber of Commerce for Tomball and as he was developing a quote for the work asked me not to ask him to take short cuts or anything out of code. I assured him that it was in my best interest for this investment for everything to be done to code. We signed a contract in May of 2021 and the work to build this 15'x 15' garage was not completed until June 2022, and I have enough space to detail the nightmare that lasted over one year. The slab was poured in late July of 2021 and the City of Tomball shut the job down on 8/20/21 for guess what? No permits were obtained for this project before starting. The City of Tomball can verify this. John McGowan, Donald Flippo or Cindy Kell the inspector. The garage was partially framed. I kept in touch with the city for updates because Keystone was not responding with a plan but constantly complaining about the city's stringent requirements. They also accused my neighbor of calling the city about the construction. It wasn't until November that an engineer hired by Keystone contacted me that he would working on drawings and plans for my project. The permit was finally approved in January 2022. They were ready to resume work in March 2022 but then I spent that month arguing with them that they needed to re-frame since the untreated lumber had been out in the weather for 9 months and there were signs of rot and splitting. I was paying for new, and I wanted new! They finally agreed to replace most of the lumber. Work started in April 2022 and was finally complete in late June 2022. Since the start of this project there were so many incidents of mistakes, lack of professionalism and communication. At the beginning of this project, we asked Keystone to notify us when there would be workers on our property so one of us could plan to work from home and they never would give us that courtesy. Workers would show up unannounced access our backyard then leave without knocking on our door to let us know their purpose then leave the gates open when we had dogs in our backyard. Who wants random people on their property while they are at work when there is no supervision from Keystone. The workers including the engineer would complain about Leonard's shady business practices and not getting paid. The workers were rarely supervised by a Keystone employee. The workers dumped metal panels just inside our back gate that killed the grass and prevented us from getting our RV out or driving the lawnmower from the back yard to the front yard. After many calls and emails to Keystone to move these panels to the slab they sent someone to stack these heavy metal panels against our fence! After many more emails they finally moved the panels to the concrete slab. there was also an occasion where Keystone workers parked a 1- ton panel truck for trash in our driveway and wouldn't come and pick it up for two weeks.

They were kind had great prices and expertise.

Please stay away from this company. They are scams.

Do not hire this company Check the complaints on the BBB to get an idea of the company and their ethics. The BBB revoked its good standing due to the workmanship and how they deal with consumers. Keystone was contracted to build an outdoor Kitchen, my husband signed the agreement and we gave Greg the info needed for HOA approval. After a month of back and forth with slow to no responses we canceled the project. We were told that we would not be charged until work was done but we could not even get the HOA renderings and drawings needed for approval yet Keystone charged me a $10,593.00 cancellation fee for 50% of the agreement my husband signed. The agreement does not state this fee and we were unaware of it, I used a finance company keystone uses and they allowed them to charge this amount to my account. My husband who signed the agreement is not on my account and they used every excuse to justify the charge and the finance company has allowed this to happen. We never told Keystone we were waiting on HOA approval because we needed them to give us the documents, we never agreed to the design so they could not have purchased anything for us, and we never got anything from them except a stock drawing that did not reflect what we wanted. I am now fighting the bank and because of their affiliation with the company they keep stating I signed a contract that does not have my signature on it and I am the only one on the account. Beware of the good reviews there are a lot of bad ones online.

Keystone Homepros are a menace. Beware. Very poor construction practices and Leonard Courtwright has never been acquainted with the truth.

We love our new cabinets that Keystone installed and thankful for Greg's help along the way!

We added a new room addition as well as a new patio door to the back of our home and are beyond pleased with the speed at which the team moved and the results of the new addition.

We are beyond happy with the results of the project and enjoy having breakfast in our newly renovated kitchen that Grace and Leonard helped us with. They have a great team of people that are able to successfully bring dreams to reality!

Keystone did a wonderful job on our windows and siding and made it as easy and painless as possible for us by cleaning up daily and ensuring we were kept in the loop on all aspects of our project.

Good work and good price!

We went with Keystone based off of the professionalism and knowledge Bryan demonstrated during his visit to our home. It did take 25 days to get started, but the work went quick and within 3 days had a divider wall constructed and completed in our garage,,

Brian was great to deal with.. 1 day turnaround!

Keystone gave a great quote and completed job beyond satisfactory. Bryan was our salesman, Jesse was our foreman and were very professional. Definitely recommend.

eard about Keystone through a friend at church. Within 2 days of calling, Bryan came out, was very professional, and left us a fair quote. After getting 2 additional quotes, one of them slightly less, Keystone matched the lesser one, and added a free sink!

We hired your company to install new flooring and painted the interior of our home. The process was smooth. I really like how trustworthy Bryan was, which spoke volumes about the company. Thank you.

Great customer service and communication, highly recommend.

Keystone did a great job in building our patio cover. Though there were delays and a mix up with permitting and HOA, in the end, Bryn stayed vigilant in getting us documents needed.

The specialist who gave our quote, Herbert, had a lot of knowledge of the install process and manufacture process. Keystone also has trained crews to do the work. Happy with outcome.

We had our bathroom remodeled, and though it took quite a while to get the shower door in, we are very pleased with the finished product. Brian was our point of contact throughout.

They Sub Contract all their employees, do shoddy work dont come address an issue. Their Sub Contractors threaten to put a lien on our house fir non payment from Keystone. Their delivery company damaged our drainage system in October and has NEVER come to look. Once they get their money you can forget about getting anything from them. Their workers did not tar paper the extension on our patio addition and it rained 7 hours flooding our den. A month ago the outside patio started leaking and no one has come to look. Worst Customer Service ever.

Ongoing nightmare. What a horrible company! Six months later and our project is still not complete. At the start everything seemed perfect, but that's where it ended. Huge lack of communication between Leonard, Grace, the project manager and us. Lots of unanswered messages, texts, and phone calls. Days to weeks of no one working. Only once has debris been taken away. My husband has cleaned as much as he can, but we still have a four foot pile of reno debris in our backyard. We have an addition that we cannot use because it is not completed, a master bath that doesn't have a vanity/sink, working shower, nor toilet. Our bedroom floor has been completely removed but no flooring laid. One of the keystone windows will not open. Such a mess for our family of six. Lots of facebook reviews were done by bots and appear to be false.