ETs Septic Maintenance LLC

ETs Septic have been maintaining the septic systems for my family’s properties for quite some time. They were paid already for a year’s worth of Maintenance contract. The system was checked in April, but didn’t notify us that it was not working. So when we had come in onsite in May to check for problems, I found that the septic system was not working and water had backed up into the house. Eric, who was chewing tobacco while talking to us, said that he would (1) replace the septic pump and (2) fix any broken pipes that led to the septic tank for $1500 and hire someone else to (3) pump the waste from the septic tanks for ($500). I already hired professional plumbers to fix the broken pipes that were underneath the house, which needed a city permit to dig a man-sized tunnel underneath our home. Eric is not a professional plumber but he was furious and yelled at my mother over the phone for hiring someone else to fix the plumbing. The plumbers only repaired the pipes that were broken by roots. They did not touch the septic system at all. Eric cancelled the maintenance contract that was agreed upon from earlier in the year for this home and another property, believing that we had hired someone else to do their job. After I tried to explain to them that they’re was a misunderstanding, he still refused and sent me a lengthy text about non-payment and hiring another company to do the work. ET Septic Services are unprofessional and I would never hire them again.