LAWN RANGER COMPANY INC
About us
"BEAUTIFUL LAWN YEAR ROUND!" The 3 Divisions of Lawn Ranger Co provide (1) Lawn Mowing and Landscape Maintenance, (2) Landscape Installation, (3) Our renowned "GREEN LAWN SYSTEM" provides fertilization, weed control, insect and disease control.
Business highlights
Services we offer
Lawn and landscape services provided to residential and commercial properties. The services include lawn mowing and landscape maintenance, aeration, and disease control, fertilization, insect, landscape installation, landscape renovations, over-seeding, sprinkler system repairs and installations., weed
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 5% | ||
| 15% | ||
| 0% |
After unsuccessfully battling chinch bugs & fungus for years on my own, a significant portion of my lawn had deteriorated to the point where I thought a complete re-sod of the affected areas was in order. As a last resort, I contracted with Lawn Ranger to provide quarterly lawn maintenance service (fertilization, fungicide, pesticide, herbicide treatments). My lawn has recovered nicely & is in noticeably better shape than are those of most of my neighbors - and no re-sodding was required! On occasion, their service tech provided me with some helpful lawn care tips & even responded to questions I had texted him after hours and on weekends.
"Thank you very much for posting your review of our services. We appreciate your business! I'm happy we were able to meet your expectation! Walt Crowder, President"
"Thank you for posting your thoughts on our service. I am pleased that we are meeting your expectations with our renowned Green Lawn System. And I appreciate your business."
"I'm sorry, but we do not service the Dickinson area. We are located in The Woodlands, which is north of Houston; we do not send crews to the south side of the city. We find no record of a contact from you, so I'm thinking that perhaps there is a company in your area that is using the name Lawn Ranger. Thank you very much."
"Thank you very much for your kind endorsement. And we appreciate your business very much. If there is a time we do not meet your expectations, please feel free to call me."
"Mr. and Mrs. [removed member name], We have attempted to reach you by phone, and have left numerous voice messages. We have provided lawn services for you since October 2013. Our records show that in April 2014 you requested some additional landscaping services. After several unsuccessful attempts to reach you by phone in order to set up a meeting to discuss your needs, Mark Dawson sent an email on May 2, saying that he has tried numerous times to make contact with you, and asking you to please call him at the office. The next communication we received from you is an email dated May 18, in which you list several things you wish to have done to your lawn and garden. Meanwhile, you posted a less than favorable review on Angie's List on May 14, in which you graded us poorly on a job that you declared was done on May 12 at a cost of $1,800.00. We have no record of any work other than your regular maintenance being done on or around this date, nor any work being done in the amount of $1,800.00. Actually, we are still waiting for approval to begin the work. I am not understanding why you indicate you would not hire us again, when in fact, you have not cancelled your maintenance service, and in your email dated May 18, you are requesting yet more services. I appreciate your business. However, I find no basis for this negative review. I would be most grateful if you would correct this and set the record straight. Thank you so much. Walt Crowder, Owner"
"[member name removed] did not hire us to do their job. I'm not understanding how Lawn Ranger Company can get a less than favorable rating based solely on a bid price, when the bid was not accepted by the customer."
"Thank you very much for your comments. Lawn Ranger Company is in the Customer Satisfaction business, and it is rewarding to know we met your expectations."
"I apologize for the delay in getting back to you. The information from my office was correct in that I was in Orlando at a conference. It was there that I became ill. Upon landing at IAH, I went directly to E.R. where I was diagnosed with H1N1 flu. I was out of the office for 2 weeks. During that time, I was in no condition to return phone calls. I'm sorry. I believe you indicated you have not paid for the service. That is perfectly OK. And I'll be happy to refund whatever additional money you feel is appropriate. Thank you very much. We always appreciate your business. Walt Crowder President"
Now normally I would take this to the company directly and work with them to address my concerns rather than jumping straight to blasting them in a review however this brings me to my second, and more important, criticism of Lawn Ranger. They are extremely unresponsive. If I thought my concerns would be addressed in a timely manner then I would probably spend the time and effort to address them with the company directly. I have called and left messages for Mark to return my calls for various requests which include providing information on tree trimming services and also providing quote and scheduling for landscaping in the front of our house. Many times I have called and spoken to Amber (who by the way is very courteous and professional) and reminded her to ask Mark to call me or at least email me the requested information and 9 times out of 10 I have not heard from him. The only time he did respond was after I called several times in a row over the course of a couple days. This is unacceptable from a customer service standpoint and in my mind reflects a lack of professionalism (hence the reason I rated them low on that metric also). The only explanation I can think of for the lack of responsive would be if he is extremely busy and just cannot find the time to respond however if that was the case then he should not have agreed to provide me the information in the first case.
In general I have been very put off by how my requests have been handled and I will be looking for another company to treat and maintain our lawn as well as provide landscaping services in the future.
Mark came up with a beautiful landscaping plan. He worked with us to pick out out plants and gave us alot of options. We have pets so we wanted to make sure all of our choices were pet friendly. It did take a few weeks to get our job done due to his busy schedule, but it was worth it. It is so much more than what we expected.
The lawn service is excellent. We have the same gentleman that comes everytime so he is familar with what we like to have done. He always calls ahead of time to make sure our pets are in the house. He also gives us advise on the watering schedule, and how to take care of out landscaping. This is an excellent service.
"Member, I am happy to know you are happy with the work Lawn Ranger Company provided for you. Thank you for the nice review you posted on Angie's List. I appreciate it very much."
"Member, thank you for your favorable review. We appreciate your business very much, and hope you will allow us to work for you again in the future. You hurt my heart with the grade of C for price. :-) But, as I train my staff: we can offer good service or cheap price, but not necessarily both. :-)"
"Member, I appreciate you contacting Lawn Ranger Company. I regret that we were unable to connect with you for an appointment. Our goal is to return RFP's within 24 hours. Generally, our staff does a very good job of staying within that timeline; however, due to volume of calls or other circumstances, occasionally it might take up to 48 hours for us to return the calls. As you stated in your review, 2 days later someone from our office did call your cell phone and your home phone and left messages. Again, I am sorry we were unable to connect. We do want your business. Please note: we attempt to answer the phones LIVE during our office hours of 7:30 AM - 4:00 PM (not 9:00 - 4:00). Not sure about the origin of the message for you to call "before 830am and after 5pm." That would only reach the automated message box. Once again, I apologize for your inconvenience. We pride ourselves in good Customer Satisfaction. Our efforts have been rewarded by being the recipient of "The Best in The Woodlands" for the past 3 years. Thank you very much."
"Member, we appreciate the contact and RFP. As for the location, we provide services in The Woodlands and surrounding areas. This includes portions of Spring. Unfortunately, it is impossible to be specific as to particular streets, neighborhoods, and subdivisions when filling out a profile. If we don't have customers in a particular area, the price can be non-competitive for a single customer. The geography of areas we serve also vary, depending on the Division. For example, we might have a Fertilization route in an area that we do not have a lawn maintenance route. I apologize that we did not respond to your request in a more timely manner. Our goal is to respond to all RFP's within 24 hours. And our Client Services Representatives do a very good job of staying within that time line. However, on rare occasions we may be slower to respond, depending upon the volume of calls. I have edited our profile in Angie's List to say The Woodlands and surrounding areas. I don't know how to be more specific than that. Thank you for contacting Lawn Ranger Company."
"Member, thank you for the favorable review. I appreciate it. I also appreciate our business."
Prompt estimate was given by a knowledgeable person. I thought the price was too high and did the work myself--60 year old woman with a pole saw.
"Member, thank you for the favorable review. I appreciate it. I do understand your desire for lower pricing. Me too! :-) I like it when I can find excellent service for a cheap price. However, I seldom find BOTH. We appreciate your business, and hope we can work for you again."
"Member, I was just revisiting our reviews. I want to THANK YOU for your nice review of our service. I appreciate it very much."
"Member, thank you for the review you posted on Angie's List. Our goal is to exceed your expectations. Please feel free to contact our office anytime you have a question about your service. I appreciate your business very much. Walt Crowder, President"
The second crew arrived Wednesday and applied my first fertilization and brown-patch treatment. They also assisted me in modifying my sprinkler system schedule to maximize the growth and vitality of my lawn.
I look forward to their bi-weekly visits throughout this fall and winter and will definitely contract them in the spring to add new landscaping features.
"Member, Thank you for the review you posted on Angie's List. Our goal is to exceed your expectations. Feel free to call our offices anytime you have questions about the service you are receiving from Lawn Ranger Company. I appreciate your business very much. Walt Crowder, President"
"Member, I appreciate your nice review on Angie's List. When you are happy, I am happy. Please let me know how we can better serve you. Walt Crowder, President"
"Member, Thank you for the review you posted on Angie's List. Our goal is to exceed your expectations. Feel free to call our offices anytime you have questions about the service you are receiving from Lawn Ranger Company. I appreciate your business very much. Walt Crowder, President"
Licensing
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FAQ
Contact Information
P.O. Box 9809, The Woodlands, TX 77387
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