"G"

"The biggest problem with the time frame was that we were not told from the beginning that work would have to be in the evening, Monday through Thursday. On certain days, later than that. Things were changed multiple times and the best was done to accommodate those changes. The butcher block was placed against an existing wall that was not straight, it wouldn't have been noticeable had the backsplash from the original plans been installed. Another change. We suggested a 3 way switch for the lighting, it was turned down, then after the electrical was done it was decided that one was wanted. The butcher block was decided on after we had spent several days driving around central Texas looking for matching granite which was the original plan. The lighting switches and 3 way switches were not part of the original bid and we did it free of charge. Hanging the TV was not part of our bid but we did it free of charge using over $400.00 of our own stock (HDMI cords, cables, data boxes for the walls), installed surround sound speakers in the ceiling, again not on our bid and free of charge. Things would change on a whim and The husband would tell me decisions had to be made by The wife, whom didn't get home until after midnight most nights. I would text her and she would tell me he would be there to make decisions. Back and forth, back and forth. I wouldn't know they were planning to leave town for the weekend until the night before so, more time lost. We go out of our way for ALL of our clients, never change price for added work and always do a ton of extras for them. Clients like these really make us question why we do that. Hardly a single thing stayed as it was planned. Even the large island with rev a shelves, electricity everything had to be built twice because the wife changed her mind on size. Once again, no charge. The doorway in the hallway that was closed up was on a retaining wall and the two sides did not match up so it took several attempts to float it out but with close to an inch difference in the two walls it was virtually impossible. Not to mention working in a dark house at night. The entire time we were there twice the wife made it home before midnight when we could see her. Both times changes were made. Six different stains were bought because she couldn't reach her builder. (Another cost we ate.) What else could we possibly do? Any one of the mentioned problems would have been a deal breaker for a contractor, I know because I have been doing this a very long time and obviously know a lot of people in this business. We just pushed through the changes. Actually, the idea for hanging the TV, (free of charge) was that the husband was supposed to help with it. He stayed outside with his daughter and son in law while I called someone in and paid them to help me. Like I stated earlier, this is why people don't do things for people out of the kindness often. This was one of the worst clients I have ever dealt with but wish them the best."