KIELLA HOMEBUILDERS

A lemon Kiella Home. I purchased this home in Sept of 21. The Home builders Scott and Jeff Kiella have the worst customer service Sales manager (Selina Powell) and Construction manager (Brandon). I Truly call Kiella home builders predators. They pray on the first time home buyer, praying they don't know anything about buying a house for the first time. The sale department kept asking me was I a first time home buyer (NO).... When it came down for them to repair the Damage THEY caused to this house they (Brandon) refused to make the necessary repairs to have a satisfied customer. I was told by Selina that we (Kiella Homes) don't like to make repairs after you close. Kiella Home Builders are so cheap they charge for sodding the back yard and even to install basic gutters (entry area's). Kiella Home Builders slogan should be "Were predators and you get what you pay for". I can Honestly say Kiella Home builders are worst than KB (Homes). Home buyers run away from this company.

I would NOT recommend this builder to anyone purchasing a new home. I recently purchased a brand new home built by them and due to my unfortunate circumstances of being in the military and overseas, while PCS'ing, I was not able to see the home in person prior to purchase. Being that it is a new construction, I did not worry about much being wrong with the home; after all, they build homes for a living so what is there really to worry about right? WRONG! There were so many things wrong with the home that common sense could have easily prevented. Simple things like: 1. Nails not being fully hammered in and caulked over 2. Cabinets not being close to properly aligned 3. Hardware missing from doors, shelves, cabinets, drawers, and even the screws for the water spigot outside to mount it to the home 4. Several bowed walls and trims that visibly overlap one another 5. Nails sticking out from baseboards, trims, and walls (thank god my children weren't hurt) 6. Multiple doors sticking hard ....and so much more! This is just the surface of problems that were brought up initially during the FIRST month of owning the home. NOTE: These issues still haven't been resolved and we've already owned the home for almost half the year. Their "warranty department" takes two weeks just to respond to emails concerning the housing defects that weren't installed properly the first time. When they eventually do send people over to "fix" said issues, they either do a half-skilled job or forget to bring tools necessary for them to perform the job they were sent there to do in the first place. Now, living in the home for almost half the year, I've noticed all of the corners that were cut and the low quality of materials that were used. This is my first purchase of a brand new home and my experience has been soiled by their lack of workmanship and customer service. In the military, we learn our jobs, develop and perfect our skills, then ultimately become subject matter experts in that field. Coming from that mindset, I give any company I do business with the benefit of the doubt that they operate the same, but in this case, I shouldn't have. In hindsight, purchasing a home from Kiella was a mistake. A brand new home should not have half the issues our home does, and we should not have to send multiple emails and call several times just to get a response two weeks later. I always see their superintendent driving around our street multiple times of the day, almost every day, but they can't respond to our warranty requests. That alone shows they are more concerned with the progress of the new homes on our street. This is my six-month experience purchasing and living in a Kiella-built home. Like I stated before, I was overseas and was under a very restricted timeline which prevented me from seeing the home before purchasing it. I was in a vulnerable position and they were able to capitalize. I will definitely share my experience with future incoming soldiers and TX locals.

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As time passes, we find more and more poor workmanship in the details of this home. While under construction, we visited the site 4-6 times per week. During construction, we pointed out many issues to the site foreman. One such issue involved the front porch pillers being crooked - they do not line up with the front porch. We were told, and quot;We will underpin them so it's not noticeable.and quot; Numerous other instances of things being crooked in our home were all met with similar replies - and quot;we can shim that wall so it doesn't look crooked.and quot;
The longer I live here, the more crooked things I find. Nothing is centered - not the kitchen sink, not the lights above it. In the Master Bathroom, there is one side of the bathroom door where the wall is 1 inch wide at the bottom and nearly 3 inches wide at the top.
There are corners where the shoe molding and baseboards don't meet.
The list goes on and I have at least 20 pictures that I have taken as I find things while I am cleaning or up on a ladder changing light bulbs or furnace filters.
We have built 3 homes before this and have never had such sub-par workmanship as this. It is such a disappointment.