S & D Plumbing
About us
S & D Plumbing is a full-service, family-owned and operated residential plumbing company specializing in leak detection and investigative plumbing repair. Founded in 1980 by Sam and Rhonda Dowdy, the family is still very much involved in the day-to-day operation of the business. S & D technicians are equipped with the latest technology and deliver service excellence on every job, guaranteed. S & D technicians are clean, trained, professional and friendly. Whether you are being helped by the office staff, owners, service technicians or excavating crews, you will receive the service you deserve and desire.
Business highlights
Services we offer
Backflow Testing & Certification, Burst Pipe Repair, Camera Inspections, Clogged Drains, Drain Cleaning, Drain Repair, Faucet Installation, Faucet Repair, Fixture Installation, Fixture Repair, Fixture Replacement, Frozen Pipes, Garbage Disposal Installation, Garbage Disposal Repair, Garbage Disposal Service, Garbage Disposals, Gas Leak Detection, Gas Leaks, Gas Line Repair, Gas Line Replacement, Gas Lines, Hot Water Heater Installation, Hot Water Heater Repair, Hot Water Heater Service, Hydro Jetting, Leak Detection, Outdoor Plumbing System Repair, Pipe Leaks, Pipe Repair, Pipe Unclogging, Plumbing Emergencies, Plumbing Fixture Repair, Plumbing Fixtures, Plumbing Leak Detection, Plumbing Leak Repair, Plumbing Maintenance, Plumbing Pipe Repair, Plumbing Repairs, Plumbing Solutions, Repiping, Residential Plumbing, Residential Plumbing Repairs, Rooter Services, Sewer Cleaning, Sewer Line Repair, Sewer Line Replacement, Sewer Repair, Shower Installation, Shower Repair, Sink Leaks, Slab Leak Detection, Slab Leak Location, Slab Leak Repair, Stoppages, Sump Pump Installation, Sump Pump Repair, Sump Pumps, Tankless Water Heater, Tankless Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Toilet Installation, Toilet Repair, Toilet Replacement, Trenchless Sewer Repair, Trenchless Water Line, Trenchless Water Line Repair, Tunnel Drain Replacement, Water Damage, Water Filtration, Water Filtration Installation, Water Filtration System Repair, Water Filtration System Service, Water Heater Installation, Water Heater Maintenance, Water Heater Repair, Water Heaters, Water Line Installation, Water Line Repair, Water Line Service, Water Softener Installation, Water Softener Repair, Water Softener Service, Water Softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 9% | ||
| 2% | ||
| 9% | ||
| 11% |
"We sincerely appreciate your feedback and understand your frustration regarding your recent experience. While we strive to provide the highest level of service, we recognize that our initial communication regarding the tile damage fell short of expectations. We are pleased to share that we have since reached an agreement with you to replace the tile in your bathroom, and we appreciate the opportunity to resolve this matter. Thank you for your patience, and we regret any inconvenience this may have caused. If there is anything further we can do, please reach out to us at 512-365-8866. Thank you!"
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Melvin and Travis provided excellent service, arriving on time, ensuring everything was in perfect working order, and leaving your space spotless. We truly appreciate your trust in us for your annual water heater check-up and garbage disposal replacement. We’ll be sure to pass along your praise to Melvin and Travis—they’ll be delighted to hear it! Looking forward to serving you again in the future."
"We sincerely apologize for the inconvenience [Member Information Removed] frustration caused by the canceled appointments. That’s definitely not the experience we want for our customers. We understand how valuable your time is, [Member Information Removed] we regret that we fell short in meeting your expectations. If there’s anything we can do to make this right, please reach out—we’d love the opportunity to earn back your trust."
"We sincerely regret that your experience didn’t meet expectations and understand how frustrating delays and property concerns can be. Our goal is always to complete projects efficiently and with care, but unforeseen challenges can sometimes extend timelines. We recognize your concerns about the excavation process and its impact on your yard, and we will be reviewing what occurred on our end to ensure it doesn't happen again. If you’d like to discuss this matter further, we’d be happy to connect and work toward a resolution. Please don’t hesitate to reach out."
"Glad to hear it and thanks for trusting S & D Plumbing with your hot water needs!"
"Thank you for your feedback. We understand the frustration regarding the scheduling process and the need for landlord approval before proceeding. Our goal is to ensure clarity and transparency in our service process, including pricing. We appreciate the opportunity to address any concerns and are always open to discussing solutions. If you’d like to continue the conversation, please feel free to reach out."
"[Member Name Removed], I appreciate the feedback. We take every review seriously and use our mistakes to train our team weekly, so we can better serve our customers moving forward. At S&D we strive on a daily basis to provide professional, top quality plumbing service and we stand behind our reputation of honesty and integrity and take seriously any accusations that we are trying to mislead you in any way. After further investigation of the service call, it appears that your one agenda in calling was to get free work and waste our time. Not cool man... not cool... -Dan"
"[Member Name Removed], Thank you for the great review and for trusting us to complete your plumbing repairs -Dan"
"[Member Name Removed], I am not quite sure how to respond, considering the work was completed over two years ago. At S&D Plumbing we strive to take care of our customers and if contacted sooner, i would have resolved issue this for you. Air in the lines is normal and yes we should of flushed the lines after the reroute. My records show the job total as $2,899.46, so i am not sure where the $4,000 price is coming from. I can assure you that we are only out to do top quality work and create happy returning customers. I am sorry that your experience was not up to our normal standards. Thanks, -Dan"
"[Member Name Removed], Thank you for the great feedback and for your business! You were a joy to work for. -Dan"
"[Member Name Removed], We appreciate your business and the great review! We look forward to working together again in the future. -Dan"
I called them at 4 p.m. on a Monday and they were out the next afternoon. Within an hour or two they found it. They were recommended by my realtor and were "can do." That's the attitude I wanted. They were fantastic. I don't know plumbing prices but they seemed a little bit pricey. However, they were fast, efficient and had a let's get it done attitude. They found it pretty quickly. They were very professional and I liked them. They listened to me and let me tell them where my late husband thought the leak was. They took care of the problem for me, that's all I can say. They were out yesterday for a check on their work. They sent a boss out to check their work. He wanted to make sure that I was happy and I was happy. I liked their attitude. They had to go all around the house, re-trench and do re-directs and stuff. They were extremely responsive, quick, eager to please and provided follow up to make sure everything was okay. I was stunned when they did that.
"Thank you for choosing S&D Plumbing. We appreciate your business and your review! We look forward to servicing you in the future."
"Thank you for your business and the review. We look forward to providing you service in the future!"
"We are grateful you choose us for your water heater install. Despite the challenges, we love hearing that we delivered great customer service! We value your feedback and appreciate you as an S&D customer."
I have since asked them about the $339.29 charge that did not include a replacement of the gas valve. They were reviewing it but had not provided any update after 3 weeks.
In addition my credit card was charged an additional $207 by S&D Plumbing three weeks later. They cannot explain the charge and say they did not submit it but checking my credit card on line I can see their business name and phone number next to the charge.
They offer some other services I had planned on getting them to quote for me but after this experience I would be hard pressed to give them the opportunity.
I also would not recommend using an Angie's List deal unless you know the work you need completed is fully covered by the price.
"Thank you for your fantastic review! We look forward to coming back out in June! Thank you for choosing S&D Plumbing for all your plumbing needs."
"Mr. [Member Name Removed]- I appreciate the feedback. After further review of your account, I am not able to find any history of us doing work for you. I wish I had a better understanding of what we did wrong so maybe I could help you out. Thanks, Dan General Manager"
Licensing
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