S & D Plumbing
About us
S & D Plumbing is a full-service, family-owned and operated residential plumbing company specializing in leak detection and investigative plumbing repair. Founded in 1980 by Sam and Rhonda Dowdy, the family is still very much involved in the day-to-day operation of the business. S & D technicians are equipped with the latest technology and deliver service excellence on every job, guaranteed. S & D technicians are clean, trained, professional and friendly. Whether you are being helped by the office staff, owners, service technicians or excavating crews, you will receive the service you deserve and desire.
Business highlights
Services we offer
Backflow Testing & Certification, Burst Pipe Repair, Camera Inspections, Clogged Drains, Drain Cleaning, Drain Repair, Faucet Installation, Faucet Repair, Fixture Installation, Fixture Repair, Fixture Replacement, Frozen Pipes, Garbage Disposal Installation, Garbage Disposal Repair, Garbage Disposal Service, Garbage Disposals, Gas Leak Detection, Gas Leaks, Gas Line Repair, Gas Line Replacement, Gas Lines, Hot Water Heater Installation, Hot Water Heater Repair, Hot Water Heater Service, Hydro Jetting, Leak Detection, Outdoor Plumbing System Repair, Pipe Leaks, Pipe Repair, Pipe Unclogging, Plumbing Emergencies, Plumbing Fixture Repair, Plumbing Fixtures, Plumbing Leak Detection, Plumbing Leak Repair, Plumbing Maintenance, Plumbing Pipe Repair, Plumbing Repairs, Plumbing Solutions, Repiping, Residential Plumbing, Residential Plumbing Repairs, Rooter Services, Sewer Cleaning, Sewer Line Repair, Sewer Line Replacement, Sewer Repair, Shower Installation, Shower Repair, Sink Leaks, Slab Leak Detection, Slab Leak Location, Slab Leak Repair, Stoppages, Sump Pump Installation, Sump Pump Repair, Sump Pumps, Tankless Water Heater, Tankless Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Toilet Installation, Toilet Repair, Toilet Replacement, Trenchless Sewer Repair, Trenchless Water Line, Trenchless Water Line Repair, Tunnel Drain Replacement, Water Damage, Water Filtration, Water Filtration Installation, Water Filtration System Repair, Water Filtration System Service, Water Heater Installation, Water Heater Maintenance, Water Heater Repair, Water Heaters, Water Line Installation, Water Line Repair, Water Line Service, Water Softener Installation, Water Softener Repair, Water Softener Service, Water Softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 9% | ||
| 2% | ||
| 9% | ||
| 11% |
"We sincerely appreciate your feedback and understand your frustration regarding your recent experience. While we strive to provide the highest level of service, we recognize that our initial communication regarding the tile damage fell short of expectations. We are pleased to share that we have since reached an agreement with you to replace the tile in your bathroom, and we appreciate the opportunity to resolve this matter. Thank you for your patience, and we regret any inconvenience this may have caused. If there is anything further we can do, please reach out to us at 512-365-8866. Thank you!"
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Melvin and Travis provided excellent service, arriving on time, ensuring everything was in perfect working order, and leaving your space spotless. We truly appreciate your trust in us for your annual water heater check-up and garbage disposal replacement. We’ll be sure to pass along your praise to Melvin and Travis—they’ll be delighted to hear it! Looking forward to serving you again in the future."
"We sincerely regret that your experience didn’t meet expectations and understand how frustrating delays and property concerns can be. Our goal is always to complete projects efficiently and with care, but unforeseen challenges can sometimes extend timelines. We recognize your concerns about the excavation process and its impact on your yard, and we will be reviewing what occurred on our end to ensure it doesn't happen again. If you’d like to discuss this matter further, we’d be happy to connect and work toward a resolution. Please don’t hesitate to reach out."
"Glad to hear it and thanks for trusting S & D Plumbing with your hot water needs!"
"[Member Name Removed], Thank you for the great review and for trusting us to complete your plumbing repairs -Dan"
"[Member Name Removed], I am not quite sure how to respond, considering the work was completed over two years ago. At S&D Plumbing we strive to take care of our customers and if contacted sooner, i would have resolved issue this for you. Air in the lines is normal and yes we should of flushed the lines after the reroute. My records show the job total as $2,899.46, so i am not sure where the $4,000 price is coming from. I can assure you that we are only out to do top quality work and create happy returning customers. I am sorry that your experience was not up to our normal standards. Thanks, -Dan"
"[Member Name Removed], Thank you for the great feedback and for your business! You were a joy to work for. -Dan"
"[Member Name Removed], We appreciate your business and the great review! We look forward to working together again in the future. -Dan"
I called them at 4 p.m. on a Monday and they were out the next afternoon. Within an hour or two they found it. They were recommended by my realtor and were "can do." That's the attitude I wanted. They were fantastic. I don't know plumbing prices but they seemed a little bit pricey. However, they were fast, efficient and had a let's get it done attitude. They found it pretty quickly. They were very professional and I liked them. They listened to me and let me tell them where my late husband thought the leak was. They took care of the problem for me, that's all I can say. They were out yesterday for a check on their work. They sent a boss out to check their work. He wanted to make sure that I was happy and I was happy. I liked their attitude. They had to go all around the house, re-trench and do re-directs and stuff. They were extremely responsive, quick, eager to please and provided follow up to make sure everything was okay. I was stunned when they did that.
"Thank you for your business and the review. We look forward to providing you service in the future!"
"We are grateful you choose us for your water heater install. Despite the challenges, we love hearing that we delivered great customer service! We value your feedback and appreciate you as an S&D customer."
I have since asked them about the $339.29 charge that did not include a replacement of the gas valve. They were reviewing it but had not provided any update after 3 weeks.
In addition my credit card was charged an additional $207 by S&D Plumbing three weeks later. They cannot explain the charge and say they did not submit it but checking my credit card on line I can see their business name and phone number next to the charge.
They offer some other services I had planned on getting them to quote for me but after this experience I would be hard pressed to give them the opportunity.
I also would not recommend using an Angie's List deal unless you know the work you need completed is fully covered by the price.
"Thank you for your fantastic review! We look forward to coming back out in June! Thank you for choosing S&D Plumbing for all your plumbing needs."
"Mr. [Member Name Removed]- I appreciate the feedback. After further review of your account, I am not able to find any history of us doing work for you. I wish I had a better understanding of what we did wrong so maybe I could help you out. Thanks, Dan General Manager"
"(member name removed)- thank you for the positive feedback. Hearing back from our happy customers always makes our day. I will be sure to pass this review on to the rest of the team!. - Dan General Manager"
"Mr. (member name removed), Thank you for the review. S&D strives to satisfy our customers with responsive and professional service at a fair price. I will pass this review on to the team and work hard to be even better in the future. Thank you for your business. -Dan"
"Ms.[member name removed] Thank you for your feedback. After reviewing the job history, it shows that the tech was out on 4/17 to repair your kitchen faucet and the transaction was normal. I do not show any work done October of last year. Please explain the situation and I will do my best to make it right. Thanks, Dan"
We were very frustrated with them from the beginning. No one knew what to do to repair. As explained above.
The second visit they had created made us all the more frustrated with them.
The final straw was they were to have us sign the check from USAA. (once we were satisfied)
They could not get ahold of us for a couple days as we were out of town. They forged our signature and cashed the check. WHO DOES THAT? Dishonest and I believe illegal actions on this business is just wrong. Stay away if at all possible.
"Thanks for your feedback, as all reviews are valued by our company as we pursue customer service excellence. We sincerely apologize for being late to our appointment with you as we know that your time is valuable. Shocking allegations were made, however, about dishonesty and forging signatures. S & D has been in business 34 years and we build our reputation on service, honesty, and value. Leak detection is a specialty – the technicians that did your leak detection are excellent & have more than 15 years of experience in the leak detection field; they truly are leak detection specialists. We value each and every customer and as our other reviews suggest--customer service is extremely important to us. Included in those reviews are A’s for punctuality. We have attempted to make amends, and will continue to work to solve our differences if you choose to respond. Thanks, Dan"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.