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Tracy AC & Heating

5.0(
44
)
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

A/C & Heating Service by Tracy is proud to offer honest A/C and Heating services to the greater Houston area and all surrounding areas in South East Texas. Our company was founded by Mr. Tracy James on the principle of giving hard working people honest pricing in their time of need and treating them with respect. Mr. James knows how hard we all work for our money and he wants to keep Texas families comfortable at an affordable price. Our technicians are uniformed professionals who take great pride in doing it right the first time. Mr. James would have it no other way. We are able to respond to most calls in just a few hours in most cases and always in less than 24 hours. There is never an extra charge for calls in the evening or on weekends. That's just the way Mr. James operates. Not only will our technicians show up on time, fix it right, and leave your home just as tidy as they found it, they will take the time to educate you about what's going on with your system. Many of our customers send us notes thanking us for taking the time to explain their A/C and Heating issues and how we corrected the problem. Mr. James believes an educated customer is a confident customer. And a confident customer can sleep at night. That's what helps us sleep at night too. Give us a call today!

Business highlights

Emergency services offered
19 years of experience

Services we offer

Heating & A/C Repairs, Inspections, Installations, Water Heaters.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.044 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
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2
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1
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Showing 1-25 of 44 reviews
Neil N.
Jan 2021
5.0
Yes, I recommend this pro
Excellent service and work. Tracy showed up on time, had the crew get started immediately. They left no mess, did not even know they were there after completion. It is nice to have an honest and trustworthy company work on my house. Will definitely use in the future and refer to my neighbors.
Karen L.
Jul 2020
5.0
Yes, I recommend this pro
Tracy A/C & Heating to the rescue! Friendly, fast and efficient. Can’t recommend them enough! Last weekend we were as hot as the 4th of July and they took awesome care of us.
Cindy D.
Jun 2020
5.0
Yes, I recommend this pro
Tracy‘s air-conditioning and heating has been an excellent choice for air-conditioning service and repair for me. I have used them before and I will continue to use them whenever I need air-conditioning or heating services. They can be trusted to do what needs to be done professionally and courteously in at a fair price. I would highly recommend them to any and all of my friends family etc. for their air-conditioning and heating needs
Penny B.
May 2020
5.0
Yes, I recommend this pro
$600
We have used Tracy A/C & Heating for over 10 years and have always been completely satisfied with his excellent work. Tracy A/C & Heating is independently owned so he really cares about his clients and takes really good care of them. Tracy came himself to fix our air. He even squeezed us in his busy schedule to get us the same day air condition repair. And it was Memorial Day weekend. What I appreciate most is that Tracy is honest, trustworthy, and a hard worker who always does his best. I consider him not only a hired professional repairman, but a friend. I have recommended him to numerous friends of mine who were also very happy with his service. We live in Friendswood, but Tracy services all Houston and near by cities.
Nicole B.
Apr 2020
5.0
Yes, I recommend this pro
Very friendly, professional and quick to diagnose the problem and have it resolved!
Rhonda B.
Apr 2020
5.0
Yes, I recommend this pro
They came in promptly and executed the replacement quickly, professionally and effectively in approximately 40 minutes!
Emily M.
Apr 2019
5.0
Yes, I recommend this pro
We are needed our whole HVAC system replaced, including the AC unit, duct work, air exchange, etc. We got estimates from several businesses and Tracy AC and Heating was very fair. I am so glad we chose them and they did a wonderful job! They were professional, arrived on time, were careful when moving the equipment around the house, and completed the work in a timely manner (it was about 6 hours). Not only that, but we had a lot of questions going into it and Kellie was always so helpful in answering them! She and Tracy are both knowledgeable, helpful, and kind. It made me feel a lot more comfortable. I would definitely recommend Tracy AC and use them again!
Kay S.
Sep 2018
5.0
Yes, I recommend this pro
This company is just the BEST!!! They had to repair work that was previously done by 2 other companies that were hired by my Management Co., Empire Industries, Everything that was done within the last year by these other people was unprofessional and it was obvious the men did not know what they were doing, because the AC unit has not worked correctly for many months. Tracy AC had to repair and/or replace everything that was done. I cannot say enough great things about Tracy AC, truly professionals in the business. Kellie stays in touch with customers throughout the time the work progresses to make sure all is well. Everyone of the men that came into my home to work were so friendly and conscientious of the work they were doing, kept me informed throughout the entire process. So great to know that there are still companies around like Tracy AC & Heating. Tracy & Kellie James are 2 of the nicest people you will ever meet.
Eve W.
Aug 2018
5.0
Yes, I recommend this pro
$6,200
Great Service, Price, Timeliness, Technician... I needed to replace my entire AC system. I was given a good price and they worked with me on my scheduling needs. Tracy was very helpful in providing truthful advising. He is also very knowledgeable. He and his crew were very polite and I could tell that they were trustworthy. Of most importance to me is the fact that he demonstrated high integrity. When an unforeseen problem arose at the end of installation, (by no fault of theirs) Tracy went out of his way to help resolve the issue until everything was perfect. I recommend Tracy AC wholeheartedly!
Chrs B.
Jul 2018
5.0
Yes, I recommend this pro
Responded within 30 minutes and got my unit up and running!!! Yay AC!!
Fernando C.
Jul 2018
5.0
Yes, I recommend this pro
First of all, these guys are responsive. While other providers didn't respond to my calls or Angie's list messages, Tracy responded within a few minutes on the app ON A SUNDAY. They showed up on time, we're friendly, courteous, professional, and extremely knowledgeable. They figured out in two minutes what two others couldn't figure out in half an hour. Moreover, they suggested fixes that required little or no money, whereas others ranged from not knowing what was wrong, to making things up that ended up with estimated between $500 and $2,000. Now the ac is cooling perfectly, and we didn't have to spend a dime. They were so professional, that they ended up not charging anything, because they felt it was such a simple issue. This, even after we kept them longer by asking a ton of questions. I can't recommend them enough!
Spencer T.
Jul 2018
5.0
Yes, I recommend this pro
Very well. Responsiveness by email and phone was almost immediate. They came out on a Sunday morning to view the house and current setup. Any delays in scheduling were due to my research and generating other offers. I asked for multiple revisions of estimates and they provided without hesitation. Ultimately I got a great deal from a fellow veteran along with a fast installation on a system we're very happy with. In fact our energy bills have been going down every week at the hottest time of the year.
Ringo F.
Jun 2018
5.0
Yes, I recommend this pro
Tracy AC and Heating were GREAT from beginning to end. From Kellie to the guys that came to install. They worked with my schedule, gave me excellent pricing, and gave me great customer service. I recommend them to anyone needing help with their AC. Thank you Tracy AC and Heating. You guys were amazing!
Christy A.
May 2018
5.0
Yes, I recommend this pro
Very well, quick and professional
Joan D.
Aug 2017
5.0
Yes, I recommend this pro
Apparently something was freezing up and possibly needed frion. We had to wait for it thaw and they were able to come back the next day. They did their thing and the a/c is now running better than ever....even better than right after the new units were first installed,
SUSAN C.
Jul 2017
5.0
Yes, I recommend this pro
$7,300
The whole experience was great. Kellie is the best, she gave me several quotes and answered all my questions. The crew showed up early and got right to work. They finished on time and cleaned up any mess they made. I'm very pleased with on how much more quiet my new unit is. My old duct work must not have been hooked up, I've never felt air coming out of my kitchen vent before now it's so cold. As you can see I can't say enough about this company. Give them a call, you won't be disappointed.
John C.
Apr 2017
5.0
Yes, I recommend this pro
.
Michelle M.
Oct 2016
5.0
Yes, I recommend this pro
$1,800
He ordered the part and charged us less than the average company in Houston. The work was excellent and in the HVAC business usually the techs just don't seem to have the experience to really diagnose the real issue. Ours was a tricky leaky valve and cost $1800 in parts/labor but again it was the second issue and we were looking at thousands of dollars in a compressor and motor that would not even have fixed the issue. It looks like a lot of people in Houston have had similar issues in that they go through 1-3 people before the problem is correctly diagnosed. Call Tracy first - he's a veteran business owner with good ethics that knows what he's doing and his team is exceptional - from the customer service on the phone to the guys who come out to work in attics when the AC is off.
David B.
Oct 2016
5.0
Yes, I recommend this pro
$8,500
Great , came on a Saturday to get it installed , it was very hot. Install went fine both AC and water heater.
Lisa P.
Sep 2016
5.0
Yes, I recommend this pro
$100
I was very impressed the they were able to come out and check out my problem on a Friday night. I felt like the team really cared about my comfort. Houston heat is brutal, and I was so happy that Tracy and Kellie made my issue a priority and got it fixed quickly. They were very professional and reliable. I hope I never have air conditioning problems again, but if I do I will call Tracy AC and Heating immediately!
John M.
Aug 2016
5.0
Yes, I recommend this pro
$1,040

I highly recommend A/C Heating Service by Tracy.  They were a lifesaver for me.  The first technician that Choice Home Warranty did a visual inspection only of my A/C and essentially said my motor and compressor were shot and I needed a new Unit to the tune of over $5,000.  Luckily, I checked Angie's list and found so many positive reviews for Tracy.  I contacted them and they came out the same day and took the unit apart to check it.  They indicated after a careful inspect that the compressor was fine, and all I needed was a motor and blade.  Their quote was 1/5 of the first tech's quote and I had Tracy do the work the next week.  Tracy himself was great as was Kellie.  Very good hearted and kind people!

Kenneth M.
Jul 2016
5.0
Yes, I recommend this pro
$2,980
Tracy James, the owner, added 2+ pounds of freon to get the system cooling again temporarily. Then he submitted a detailed quote for replacing the evaporator. I accepted the quote and Tracy and his crew installed a new 5-ton evaporator and air handler in my attic on 06/10/2016. They did an excellent job and the new equipment is performing great. They were very honest with me, assuring me that the rest of my A/C system was in good shape and did not need to be replaced. I believe the price I paid was very fair and competitive. I certainly recommend them to anyone who needs A/C work.
Frank S.
Jun 2016
5.0
Yes, I recommend this pro
$13,000

Our a/c went out last week and the first repairman said it would take a new system.  I searched Yelp and other places to find a second opinion.  We decided on A/C and Heating by Tracy since it had very many highly positive reviews.  Tracy came out and checked out the system and agreed it would be cheaper to replace than repair, because of the systems age.

I got 3 quotes from different companies.  The quote and customer service from Tracy was definitely far above the others.  Kellie answered all our questions, gave us exact model numbers of the equipment they would install and had many discount options to offer.  We did some further research and felt the quote from Tracy was the best and most honest. We decided to replace both of our systems, because of their age and the work was scheduled. 

The team came out exactly as scheduled and both systems were removed and replaced in less than 8 hours.  They were very professional, very clean and very courteous.  The new units are working well and we are now set for a long time.

Thanks Kellie and Tracy, you are a great local small business that is really looking out for your customers.  I recommend A/C and Heating by Tracy to anyone that has a/c or heating problems!

Kenya S.
Jun 2016
5.0
Yes, I recommend this pro
$165
Tracy came back out and gave me an honest opinion and estimate, he was very polite. My experience with Tracy's company was great. I would recommend his services! 
Brenda D.
Jun 2016
5.0
Yes, I recommend this pro
$2,936
It's never a happy time when your AC
goes on the fritz, especially in Texas, but I have
To say that Tracy's AC made it enjoyable.
Richard, the technician, was very genuine and
Compassionate about my dilemma and Kelli was
So very patient with me as well. Their prices
Are reasonable and the installation was seamless.
Love that COOL air!
Showing 1-25 of 44

Licensing

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FAQ

Tracy AC & Heating is currently rated 5.0 overall out of 5.

Tracy AC & Heating accepts the following forms of payment: CreditCard

Yes, Tracy AC & Heating offers free project estimates.

No, Tracy AC & Heating does not offer eco-friendly accreditations.

No, Tracy AC & Heating does not offer a senior discount.

Yes, Tracy AC & Heating offers emergency services.

No, Tracy AC & Heating does not offer warranties.