REGAL CARPET & FLOOR

If not under warranty and cannot be repaired, we are out > $3K ($4K cost of table + $4.7K down pmt. - work performed ($5.7K less unfinished tile work)), in which case we will pursue them in court. Needless to say, we were absolutely astounded by how rude and offensive the owner's behavior was (and continues to be). In all of our years of experience, we have never encountered such completely irrational and unprofessional behavior. I find it hard to believe that they are still in business after 3 years, much less have the repeat/referral business that they claim, unless they (and their previous customers) have been fortunate enough not to have experienced any costly work related issues. It is ironic that we hired them based primarily on an article in a local magazine where they tout their commitment to treating your home with the same care we would our own and how you will be treated like family and instead had an experience that could not have been further from the truth.