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E-COUNTERS.COM

3.0(
2
)
Acoustic Ceiling Tiles Install, Laminate Countertops - Install, Laminate Countertops - Repair,

About us

ALSO DOING BUSINESS AS: E-COUNTERS.COM LLC.

Business highlights

22 years of experience

Services we offer

COUNTERS FOR KITCHEN & BATH, SINKS & FAUCETS, TILE & KNOBS & OUTLET COVERS., VANITY TOPS

Accepted Payment Methods

  • CreditCard
Reviews
3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Write a review
Showing 1-2 of 2 reviews
TROY K.
Sep 2005
5.0
Yes, I recommend this pro
$55
THEIR CUSTOMER SERVICE PEOPLE ARE VERY PROFESSIONAL, ACTUALLY CALLING ME AFTER MY FIRST ORDER TO CLARIFY MY INTENTIONS, AND TO COMMUNICATE SAVINGS OPPORTUNITIES. WITH THEIR PUSH TECHNOLOGY, THEY SEND ME OUT COUPONS FROM TIME TO TIME TO SAVE ON ANY FURTHER PURCHASES AS WELL. THEIR PRODUCT SELECTION IS UNPARALLELED.
CHRISTIN L.
May 2005
1.0
$550
THIS HAS BEEN AN EXPERIENCE OF ''YOU CAN'T MAKE THIS STUFF UP.'' I PLACED THE ORDER IN MID-FEBRUARY WITH A PROMISED DELIVERY DATE OF 3-5 WEEKS. AFTER UNBELIEVABLY POOR COMMUNICATION; MULTIPLE (FALSE) REPORTS THAT THE TOP HAD SHIPPED; ONE RECEIVED SHIPMENT OF A POORLY PACKED AND, HENCE, CRACKED VANITY; AND A PLETHORA OF EXCUSES, THE VANITY TOP ARRIVED 11 WEEKS LATER. TWO DAYS LATER UPS DELIVERED A SECOND, IDENTICAL VANITY TOP! I WAS OFFERED 4 SILESTONE DRINK COASTERS AS COMPENSATION FOR THE TROUBLES. I STILL DON'T KNOW IF THIS IS A SILESTONE PRODUCT ISSUE OR AN E-COUNTERS SERVICE ISSUE. I HAVE EMAILED SILESTONE AND E-COUNTERS ASKING FOR A MANAGER TO CONTACT ME, BUT HAVE YET TO RECEIVE A RESPONSE FROM ANYBODY. THE VANITY TOP LOOKS NICE, BUT IT WASN'T WORTH THE TROUBLE. MY PLUMBER WAS SERIOUSLY DELAYED IN FINISHING MY PROJECT AND I HAD UNUSABLE SINK PLUMBING FOR 2+ MONTHS, TOO.
Response from E-COUNTERS.COM

"THE EXPERIENCE THAT SHE HAD WITH HER ORDER WITH E-COUNTERS.COM WAS UNDENIABLY A BAD ONE, AND THIS WAS AN ORDER WHERE THERE WERE DELAYS IN GETTING THE PRODUCT SHE ORDERED TO HER INTACT. THE PROBLEM WAS MAINLY ONE OF THE FACILITIES WHERE THE VANITY-TOPS ARE SHIPPED FROM, WITH REGARD TO BOTH THE PACKAGING AND THE COMMUNICATION SYSTEMS WE HAD IN PLACE AT THE TIME. SINCE THIS ORDER, E-COUNTERS.COM HAS GREATLY IMPROVED OUR PACKAGING AS WELL AS OUR CONTROL OVER THE INFORMATION WE RECIEVE WITH RESPECT TO SHIP DATES AND REMAKES. THE ORDER IN QUESTION HAD AT ONE TIME A REPLACEMENT SPLASH NEEDED (WHEN ANY OF THESE ITEMS, WHETHER IT BE A COUNTERTOP OR A BACKSPLASH, ARRIVES DAMAGED E-COUNTERS SENDS A REPLACEMENT AS SOON AS POSSIBLE) AND DUE TO AN OVERSIGHT AN ENTIRE NEW COUNTER WAS SHIPPED INSTEAD OF JUST THE SPLASH. E-COUNTERS.COM DID EVENTUALLY GET THE CUSTOMER WHAT SHE ORDERED, INTACT, AND WE ALSO SENT HER SOME COASTERS AS A GESTURE OF OUR APPRECIATION FOR HER PATIENCE THROUGHOUT THE PROCESS. WE ARE HAPPY TO SAY THAT OUR SERVICE HAS GREATLY IMPROVED SINCE LAST YEAR, BUT WE DO SINCRERELY REGRET ANY DELAYS OUR CUSTOMERS (SUCH AS THIS MEMBER)ENCOUNTER."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

E-COUNTERS.COM is currently rated 3.0 overall out of 5.
E-COUNTERS.COM accepts the following forms of payment: CreditCard
No, E-COUNTERS.COM does not offer free project estimates.
No, E-COUNTERS.COM does not offer eco-friendly accreditations.
No, E-COUNTERS.COM does not offer a senior discount.
No, E-COUNTERS.COM does not offer emergency services.
No, E-COUNTERS.COM does not offer warranties.