AAA Maytag Home Appliance

went well

.

Dan solved all of my issues and made some very useful suggestions for improvement.  He installed some much need fixes and went above and beyond the call of duty.  He was committed to stay until all of the problems were solved.

The service man was very polite. The coils were frozen. He attempted to
fix the ice maker, which has been broken for several year, but was
unable to fix it after several attempts. Eventually he stopped returning
my calls.

He replaced the board.  I used the oven, but it still did not maintain the temp.  Since I contacted him after the 90-day warranty period, I was out of luck.  UNACCEPTABLE!

My refrigerator suddenly stopped working. Yesterday morning I called another repairman, who never showed. I called AAA about 7 pm and he was here before 8 and repaired the frig. Very nice man. Will use him from now on for all appliance repairs.

He was very prompt and he explained everything well. I was very satisfied with the service.

I have had several (2) recent repairs performed by AAA Maytag and was happy with the service, thus far... So I contacted them to repair my refrigerator. 
The technician arrived and diagnosed the problem quickly, I placed a deposit for the spare part and was told I would be contacted when the part arrived to schedule the remaining repair work.  After several weeks my wife called to check on the status of the part and they sent a technician out to install the replacement fan.  The technician arrived and asked us to boil water to de-ice the coil and we started unloading the refrigerator.  The technician did not appear to have familiarity with my refrigerator and was not careful.  When trying to remove the fan assembly the technician nearly bent the shelf bracket as it is screwed in to the back of the refrigerator.  Next he used a screw driver to try and pry the fan assembly off and punched a hole in the back of the refrigerator.  When I asked him about the hole he said it was nothing and not to worry.  The technician continued to struggle with how to remove the fan assembly, but finally removed the fan assembly.  The technician stated we needed to de-ice the coil, so he sat a pan of boiling water on a plastic shelf causing it to warp, when asked he said it was like that from things sitting on it, the shelf has vegetable bins over it and have never had anything placed on them.  I paid the technician for the repairs via check  once completed and he left. 
The next morning I received a knock on my door asking if I had given the technician payment, I checked my check book and saw the check had been written and removed from the check book, I informed the technician of this, showed the check receipt, and checked my kitchen for the check but did not find it.  About 30 minutes after the technician left my neighbor brings over the check that the tech lost the night before, the check has dirt crushed into it, stains, and perforations from being stepped on.  I called AAA Maytag and let them know what had happened and mentioned the damage to my refrigerator and asked them to fix it, I was told it would be as good as new.  The tech arrived and had an attitude from the start and wanted to repair the hole in my refrigerator with some bathroom caulk, I declined and said they needed to repair it properly.  The tech then complained and asked me why I had complained to his supervisor about the damage.  I explained the damage was caused by him it needed to be repaired the technician became belligerent, I stated the technician needed to leave and I walked him outside, once outside the tech made a comment, which I didn't hear and then again accused me of the withholding the check.  Below are the notes that I started keeping...I contacted the owner, Thomas on Saturday, March 24th 2012 at 11:46 A.M. CST - Duration:  2 Minutes - Discussed that the check had been lost by the repairman and found by my neighbor and to send the repairman, the repair, and damage to the refrigerator.  Repairman came to my home to collect the check he lost and to repair the damage.  Repairman accused me of withholding the check and complained that I mentioned the damage to his supervisor.  Repairman was going to caulk the hole in the refrigerator.Spoke to Thomas on Saturday, March 24th 2012 at 12:53 P.M. CST - Duration:  4 Minutes - Discussed the repairman, the repairman's accusations, the damage to refrigerator (hole in back wall and warped tray), Thomas stated he would come over on Sunday, March 25th 2012 to assess the damage and discuss resolution.Spoke to Thomas in person at my residence on Sunday, March 25th 2012 - Thomas offered $100 dollars to forget the issue, I explained that my refrigerator would not be in the same condition as it was it is a $2,400 dollar refrigerator and that I wanted it returned to the original condition prior to being damaged by the repairman.  I further explained that if his car was damaged the insurance company, nor the car owner would be allowed to repair the car by applying bondo and spray paint, which was the equivalent on his repair.  Thomas offered to return the lost check ($188) to forget about the issue.  I stated no I wanted to have the refrigerator returned to its condition prior to being damaged.Spoke to Thomas on Wednesday, March 28th 2012 at 4:14 P.M. CST - Duration:  2 Minutes - Discussed status of insurance claim, Thomas stated he would have an answer on March 29 2012.Thomas called and left me a message on Thursday, March 29th 2012 at 3:25 P.M. I returned the the call on Thursday, March 29th 2012 at 4:07 P.M. Thomas stated the claim has been filed with the insurance company and they should be contacting me. AAA Maytag's  Insurance Company contacted me.  I sent the insurance company claims adjuster an e-mail on 04/12/2012 stating I couldn't get photo's because the white surface. Claims adjuster replied back stating that the claim was already denied and to contact AAA Maytag.  I contacted AAA Maytag at 3:55 P.M. CST on April 12th 2012 - Duration: 1 Minute - Spoke to Thomas and stated the insurance claim had been denied and I was directed to contact AAA Maytag for further questions.  Thomas stated he would contact the insurance company and call me back.Thomas from AAA Maytag contacted me on Friday, April 13th 2012 at 8:45 A.M. CST - Duration 1 Minute - Thomas stated that the claim had been rejected by the insurance company.  I asked what was the next course of action.  Thomas stated that the best he could is offer me $300.  I eventually got AAA Maytag to repair the damage with epoxy, repair an ice maker in the refrigerator and give $100 dollars for my trouble.  Which Thomas tried to not pay, I let Thomas know of the detailed records I had been keeping and he agreed to pay me the $100.
This company started off having good service, good attitude, and timely.  If something goes wrong, don't look to AAA Maytag to do the right thing, they will take the cheap route leaving the customer shafted.

The refrigerator repair done in April was the second time we used the services of AAA Matag.  Both times the services rendered were accurate and reasonable in price.  Several years ago when remodeling the kitchen we had new cabinets built around the existing refrigerator.  Due to unusual measurements, to replace the appliance will require reconstruction of the cabinets  We hope to keep the old refrigerator in working order as long as possible, and Carlos with AAA Matag has helped to do exactly that. 

The repair went fine. Unfortunately it only lasted a day before other parts came out, but it was an accurate diagnosis. They replaced a belt and it worked at the most for one day. He warned me that the transmission was going and then it stopped working. They came out again the next day and they said the transmission was overheating the motor and the motor was stopping. At that point we declared it toast. They had an accurate diagnosis compared to another company that I called that didn't. They were also able to come out quickly. They seemed responsive and knowledgeable about the washing machine.

The quality of the work and professionalism was very goo. They were punctual, worked in a timely manner and made some good suggestions.

This was a wonderful serviceman! He came within a few hours of my call, looked at and realized it was the recalled unit. He arranged with the company for the reimbursement and was just so professional and caring. He would not even accept money for the service call.

They always do a really good job. They don't make a mess in my kitchen which is always a plus. I am glad I used them because my fridge was on the fritz and I haven't had any problems since they came out to fix it so that s good. The price is alright for the work that they did.

THE JOB WAS FINISHED THAT DAY AND I WAS WASHING MY DISHES THAT NIGHT. VERY QUICK RESPONSE TIME.