AirTight SprayFoam Insulation of Texas Inc

unknown

There were so many low spots and bare wall sheathing showing. Many holes, divots, cavities that needed to be brought to the two inch minimum. Of course during the initial 4 days of application I was assured that the job would be done to the 2" min and was assured that satisfaction and work was guaranteed. Immediately after the initial job I purchased spray paint to go around and indicated all that need to be fixed (all that I could see, in the end the more you look the more your find!) It took $60 worth of spray paint and several days. It then took some convincing to get the owner to come out and see my paint job. When he did he quoted "I cannot deny that at least 80% of what you marked is not done correctly." He then proceeded to take video and pictures to send to his crew, even got them on the phone while I was there and told them they would have to come back. The return job was scheduled but the crew arrived late and spent most of the day tinkering with the spray equipment and a lot of that second spray application was so poorly done that it fell off in several places, is now dripping oil (poor mixture) onto my floor and sheet rock. The next day they promised to complete the job to my satisfaction. I made myself available a number of times during that second day pointing out areas of concern. Each time I was promised that I would be happy and that it would be done. 
My mistake, paying the second half before the job was done. I had to get back to my own job. When they left the clean up was not finished. I spent two days scraping studs, rafters for over spray. Over spray had hit one of my expensive Pella doors and had already cured. (cant be fixed now). When I was able to return to the site I could tell that they did not complete the job. small tools were missing. Areas that I had painted had not been corrected and as I stated previously the more you look the more you find so I still found place in attic application that were originally only 1/2 inch thick or bare. Along with hundreds of holes, divots, trenches in the foam. I used a digital laser thermometer (accuracy to 1/10,000 degrees) and could immediately see where holes in the foam or shallow places in the foam where reading 7-10 degrees warmer than where it was 2" thick. (but again the owner had explained to me that since the foam 'sealed' the building envelope I would have nothing to worry about)
Since I could not get Air-tight to return within a reasonable amount of time I had to proceed with my build. I spent $1000 ($312 for 36 ea of 24oz spray foam cans and $670 for a 600 sq ft spray foam kit) and spent a week trying to plug all of the holds, divots and trenches. I did finally get the walls done to the point that I could sheetrock but the attic will still require another two kits at 650 each. 
I had two other contractors look at the job (before my fix and received quotes of 1600 to 2000 to finish the job. I could not do that all at once so I opted to get the walls done and do the attic later. Since my last phone conversation on Oct 6 with the owner I have had no calls nor any indication that Air-tight would honor their agreement to provide me with a 2 inch minimum..
At the very least my premium fee of $2500 should be returned.
What did I learn? never pay it all until completely satisfied. Yeah I know it was rookie mistake.  Two inches is two inches by anyone's standard and I have the pictures and video to prove I am right. Air-tight did not provide the job I paid for and I would not trust them. Lastly, never hire if the owner is not willing to be there to supervise or inspect the work himself.

unknown

We were very happy, and it went very well. The whole staff was very helpful.

It went good he shot it in 6 hour and it really help my electric bill

Called for an estimate on Wednesday. Art was super fast at getting back to me. When we told them yes we want the work done, Art told me he had an opening for the following Monday!! Super fast!! They men arrived on time and got right to work taping off and hanging plastic. They took great care to protect all that did not need insulation. They completed the job in a timely fashion on the same day. The men asked us to come out and inspect the job. And made sure, before they packed up, that we were completely satisfied with the work.

I'm not yet ready to have our insulation work done, but when I am ready, I plan to recontact Joe Willingham at Air Tight Insulationton.

It was fine. They actually called me back. I am going to be using them for this project.