"Mr. [Member Name Removed], We were hired on February 17th by the previous owner of your home prior to your purchase. The owner showed our plumber a picture that was taken by a home inspector that showed what appeared to be either a stain or wet sheetrock under the tub. Upon arrival, our plumber inspected the area in the picture and it was dry. He then filled the tub with water and operated the faucet and hand spray multiple times while the owner was present. At no time did any leak occur and the faucet, hand spray and tub functioned properly. He observed that the hand spray holder that is attached to the tub deck was loose. If water was able to get around the holder during the time the tub was in use, it could leak to the area below. He advised the owner of the situation and recommended that it be sealed. The owner agreed and authorized him to perform the procedure. Afterwards he checked the tub, faucet and hand spray several more times and all components of the system were operating properly. The homeowner paid us for the service. We received a call from you on Sunday March 8th and made a service call on Tuesday March 10th. When our plumber arrived at your home, he ran water in the tub using the faucet and hand spray. The area under the tub was dry. He could not find any leak at the tub. You stated that you had a contractor repair the leak prior to our arrival. I asked you what was leaking and if you had an invoice or paperwork from the contractor that made the repair showing what they found and repaired. You stated the leak was on the hose and that you did not have any paperwork. Both times that our plumber was at the home there was no leak present on the tub faucet, drain or hose. We are always happy to stand behind our work when there is an issue with what we have done for our clients. I’m available to discuss the issue more if you wish, however at this time there is nothing to indicate that either our work was faulty or we have any responsibility in the matter."