ATC Appliance Inc

ATC was contacted by my warranty company to repair my electric oven. For the diagnostic call, he did show up on time, but had zero follow through. It looks like he just comes in and does a diagnostic, and if the parts are not on his truck, he ignores any follow up. When I was able to reach him, he said that he was about to call the manufacturer, but after several weeks he had yet to follow up.

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I had them come and check on LG Microwave that stopped working andalso on our LG refrigerator that had moisture around electronic display.  I paid for the inspection $140.00 , which included 10% off for seniors discount (per Angie's List).
Techniican (Donovan) was very courteous and professional: he told me that he would research the electronic parts and have office call me with estimates for both repairs/replacements (microwave and refrigerator). A few days later, office girl called and gave me the estimates:
Refrigerator:  $62.38 part + $93.65 labor
Microwave:    $113.11 part  +$93.65 labor
The office girl told me that No 10% off for seniors discount would be offered !!  Note: (10% discount is stated on their post in Angie's List).  She also wanted a $150.00 deposit by credit card on the phone before ordering any parts.
Technician called me on Monday 26 January to indicate he would be here between 1 and 3 pm . He was on time and proceeded to replace the electronic panel on the microwave. However, the light was not replaced on the microwave.
The refrigerator:  the company had only ordered the casing for the electronic display, not the entire electronic display. Therefore, the repairs could not be made and the technician left to order the correct refirgerator assembly parts. We don't know when he will be back.
I paid for the microwave repairs.

Scheduling was very easy and they called back within 24 hours.  The technician had on a uniform and communicated well.  They were very professional.  They came out and did the work and we had no further problems.

good

As predicted.

It went well found the problem and fix it

CAme over on Monday, diagnosed problem, ordered parts, parts arrived a few days later, then they installed it and it has word eer since.

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They were very expensive for the work they did.

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That turned out fine. They came out and they were able to repair my washer. Two technicians came out and it took them about an hour. They were very clean. They called me ahead of time to let me know that they were running a little late.

showed up on time.  very experienced, did not "sell" me on any additional work, assured me that the parts replaced were past lifetime, which made sense.  Very professional.

BUYER BEWARE -- STAY AWAY!
From the very beginning, ATC was a problem. There were communication issues when booking the service appointment and then the technician showed up late. My original appointment was between 4:45 and 5 p.m. Thai showed up at 5:35 p.m.
From there, he checked out the dryer and said that he would need to order a part.The part did not come in for a week so we scheduled the follow up on Friday, January 10. On January 10, they said it was the wrong part and would need to order a different part. The next appointment was scheduled for Thursday, January 30th. At that appointment, he told my tenant that the outlet was the problem, not the dryer.
He tested one leg of the outlet which showed an output of 110 volts and said that the outlet should be putting out 240 volts and the dryer was fine. A few weeks later, I had my electrician go by the house (since he is the one who completely rewired the house five years prior) and he checked the outlet and the outlet is fine. If you only check ONE LEG, then it is going to show a smaller output. The electrician showed definitively that the outlet was working and the dryer was the issue.
I contacted ATC regarding a refund for the $89.71 part that I never received, the $99.95 service charge for work that was never performed or perhaps the $86.55 service call and was told that all issues have to be reported within 90 days of the last service. Since it is currently April 17th, I am within the 90 days and I was told that I would not be offered a refund for anything.
So now I am out $276.21 plus $85 for an electrical visit that I didn't NEED and this company is a bunch of crooks. Don't let them step foot into your house (if they even bother to show up anyways).

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The technician arrived late and only turned on one of the two items. The other item he did NOT even look at, yet he diagnosed a problem. I could not believe he diagnosed it without touching it. He was supposed to have ordered the entire digital, from part of my product. He asked me NOT to call dispatch and I did. I explained to ATC that their tech did not touch my product and requested for a different technician to come out. ATC refused and said they would only send the same technician. Needless to say that was the last they heard of me.
I called a different, reputable company and they sent out a technician the following morning. He had my product up and running in less than 5 minutes. He said one of the wires came loose. It had nothing to do with any of the digital parts on the front. In the end the other company was hassle free and cost a fraction of the price. 
Having my washer and dryer not functioning was extremely frustrating but getting bad and inadequate service from ATC was much more frustrating.

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I bought a dishwasher from them and I used the Big Deal price towards my new dishwasher. The customer service was excellent, and they installed it for me. Everything has been hunky dory since!

I would not used this provider again, the sink/garbage disposal was leaking after he left and it was not leaking prior.

Had to call another company to do the repair.

I would recommend ATC Appliance Inc and do plan on using them in the future if the need arises. The technician was on time, polite and willing to talk with us to explain the issues and what our options were to fix it. No high pressure sales tactics or gimmicks. Just straight forward answers and even called after to follow up.

He was a very nice young man and kept with it until he fixed my freezer.

I put a thermomater in it and it is not keeping the correct temperature. I called them and they said it would cost over $500.00 to fix it. They have to order the parts and come and fix it. I had to give them a $200.00 deposit to order the parts. I hope they do a good job of fixing it because that would be over $600.00 with the coupon._x000D_|They will come back and finish the work.

Update: I had to pay them the balance.  I had to pay them a little over 300.00 and the Refridgerator is not working at this time. The technician is to come back tomorrow.  I asked them before I ordered the parts and they stated a 90 day warranty parts and labor.  They are now stating that the warranty starts the first day they come out.  They come out on 11/26/2013 and they came out and cleaned the back of the refridgerator.  I had to call them again and tell them it is not working.  They didn't finish the work until Jan 21, 2014, so I felt the warranty should go from there.  They are stating the warranty is completed due to them coming out the first time on 11/26/2013. The work that they did only lasted for a month and half now not working and they are stating it is not covered.  They also gave no  paperwork they stated that they would send me an email and never followed up.  Going to let him work at it tomorrow.

The worker was extremely pleasant and helpful. Made a special effort to come by before going on vacation when the part he had ordered came in earlier than expected.