Aquarius Home Service

Broken AC is working again.

Excellent! Professional, caring, fair pricing. I highly recommend Aquarius Home Service.

They did a great job and I would use them again

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Peter arrived on schedule and gave me an estimate for an American Standard AC unit. The company is very professional and answered all my questions. I couldn't be happier with the service. I recommend Aquarius very highly. They gave a good price and all work was done as specified. I am very pleased!

It turned out great. They fixed it right on the spot.

It was a great experience. They were prompt and the price was right. They were friendly and fixed my HVAC unit quickly.

First service was to diagnose my gas dryer leaking gas. Peter came out pulled it apart and found the gas valve needed to be replaced. After getting the price for the new valve and labor it was decided it was not cost effective to replace. I actually had another gas dryer in the garage that they switched out for me. You might wonder why I would have spare gas dryer... because I didn't call Aquarius when I was experiencing an issue with that dryer and was told it needed to have a costly repair but when I had the new one installed found out it was actually perfectly fine. Critters had actually gotten into the dryer vent and pulled plastic shopping bags into the machine hence the reason it wasn't drying the clothes. Learned my lesson to not use any other company but Aquarius even for the little things. 
The second service was to tune up my AC and my heater since I didn't do that this winter. Everything was done in their usual professional manner and I am always happy with their service. They are always honest with repair cost vs needing to replace. They give you the facts and their HONEST OPINION then let you decide what you want to do. 
My family has been using Aquarius for over 25 years. They are a reliable company that takes care of their customers. They are prompt and reasonable with their pricing. We have used them for leaks in the upstairs bathtub, faucet repairs, leaking pipes and garbage disposal replacement.

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On time and within budget

Peter and his guys are great to work with.  Called the office on a Sunday morning and the call was answered immediately by the owner himself.

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Installed two new lights--needed a different part for the front yard light, came back the next work day to finish--always professional, prompt--called to let me know they were on the way

Peter and his crew are always professional, on time, efficient, quick to get the job done. The first guy didn't have a piece he needed to do the second light, so Peter came out himself to finish it. They're extremely trustworthy.

They had a great bid. They left a clean site. They are wonderful to work with. When there was an adjustment needed to to the city inspection, they came back out right away. We have used them for electrical, mechanical and plumbing as well.

I had used their service in the past to repair the air conditioning unit. The unit stopped working again and they came out and told me that the system has been overcharged and they released some of the pressure in it. They released the refrigerant in to the atmosphere instead of capturing it and I think it was not legal. The system had stopped working and they said it was overpressure and then they poured water on the compressor to cool it. I asked if the compressor is getting overheated then it should be replaced, but they said it will be fine and no need of replacing it and I was not impressed with that either. They did not want to replace the compressor and left it like that. They usually come out pretty quick. I would not use their service in the future.

I called Aquarius for an estimate some time in October. Peter came out and made recommendations, and did not try to up-sell me on a new furnace or other bells and whistles. He explained the quote and told me my furnace was in very good shape and did not need to be replaced any time soon. I got three other quotes for similar systems from other companies. The Aquarius quote was not the lowest, nor the highest, but all were clustered in a fairly narrow price range. Based on the thoroughness of the quote and the ratings for Aquarius in Angie's List, and the fact that Aquarius is listed on American Standard's website as an authorized installer for their equipment, I chose Aquarius for the job. The installers called ahead about 30 minutes before arrival, and arrived on time. They removed the old equipment, flushed the copper lines that run from the attic to the condenser with a chemical designed for the purpose, installed the new coil and condenser units, charged the system and left. The installers appeared to be subcontractors, but had an Aquarius magnetic sign on their pickup truck. The truck was old and, unfortunately, left an oil stain on my driveway. The installers seemed a bit rag-tag, but were courteous, competent, and willing to explain what they were doing as they worked. Except for the bit of oil on the driveway, they left everything clean and neat. They explained that Peter, the Aquarius technician (owner?), would be by soon to inspect the installation and check the system pressures. Peter showed up on time and explained what was done. He did not seem to mind that I watched everything he did and I asked a lot of questions. He was always professional and courteous. After he explained what was done and verified that I was satisfied with the work, I paid him the amount agreed upon on the earlier quote. Shortly after the installation the outdoor unit malfunctioned; it would not run even though the proper settings on the thermostat were selected. I called Aquarius, and Peter came out within a few hours. By the time he arrived, the unit had started to function again, but based upon my description of the problem, he replaced a relay in the new outdoor unit. He said that if the problem occurred again to leave the system on, with the indoor fan running but the compressor unit not running, so he could do some diagnostics. This problem happened again today (Sunday), and Peter came out within two hours of my calling him. He found the problem within five minutes (high pressure sensor on the condenser) and bypassed the sensor so that the unit could be used while he ordered the replacement part. He will call and schedule a time to replace the part when it comes in. I am very satisfied with the service so far and will definitely call them when my other unit needs to be replaced. I have been particularly impressed with the way Aquarius has handled the problem with my new unit, especially the fact that he was willing to make a best-guess repair based upon my description of the problem. He certainly did not need to do that, and it showed he was interested in trying to make it right. I would highly recommend Aquarius.

They are great and they have come several times. They are prompt and have very good prices. Sometimes we will point things out and ask if they need to be fixed and they say they don't. They could say they do and we wouldn't know any different. They only fix the things that need to be fixed at a very good price.

I would recommend them to others.