About us
We're dedicated to providing our clients with the very best in installation, service, and repair for your water treatment system. Our company is built on honesty and integrity. We take pride in the quality of our work and our commitment to outstanding results. We look forward to building long-term relationships with our clients and guarantee your satisfaction!
Business highlights
12 years of experience
Services we offer
Water Treatment & Purification System - Install or Replace
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.975 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 75 reviews
Mridul B.
Jun 2024
Water Treatment & Purification System Installation and Replacement
Excellent craftsmanship from Dylan and Candace was awesome to work with. She is very knowledgeable and gave us the right advice on the system.
Duane L.
May 2024
Water Treatment & Purification System Installation and Replacement
Buyer beware! They may do good work, but this company is arrogant and customer service is not their focus. After waiting 3 weeks to install my Kind water system, they changed the day on me without my knowledge (though they claim they called me) which created a conflict. More importantly, when I questioned their technician arriving at 5 pm for an $850 install, they got indignant because I made a comment that if they could do it in 2 hours it was a very high labor rate. They immediately threatened to not send their guy if I was not going to pay even though not once did I ever say that I wouldn't pay what I had agreed to. Bottom line, THEY cancelled their technician because THEY thought I was not happy with their services and pricing. But to be clear, the issue was not price.... it was their communications and attitude. So if you hire them, be sure you keep your mouth shut or they'll cast you aside too. The soft water business is apparently good enough to do so... :( P.S. Soft H2O... I'm not "dragging your name through the mud", you drug yourself into it.) Show less
Response from Soft H2O, LLC
"Mr. Duane, Sorry you feel like our customer service is not meeting your expectations. When you originally reached out to us we quoted you and you decided to use someone else. You came back around to us after the guy no showed on you on several occasions. Our schedule was 3 weeks out yes, but I advised we would move you up hence why we called and moved the appointment up to an earlier day. On the day before the installation we communicated arrival time was 3-5 and you agreed because you had a tax appointment at 1:45 at the courthouse. He was well within his arrival time frame. We gave you a one hour notice he was on his way. When we communicated the message of arriving you response with how long the installation would take and we explained 2-3 hours and your remark to us was if you would have known you were paying $400 a hour you would have looked elsewhere and we would get paid if you felt like the job was done right. You also began to say you were disappointed in us and you had a bad taste in your mouth. Your comments were not pleasant and we didnt deserve to be talked to in a manner that you were talking to us. We did not do anything to deserve your comments but schedule you for an install on a simple piece of equipment you purchased, communicated efficiently and effectively but it wasnt good enough for you. You began to bash our company and character. We take care of all our customers regardless of whats price or equipment. We are humble and honest hard working family and would never cast aside a customer. We did step away from your installation because you were rude and upset for no reason. You didnt even give us a chance and you were already telling us you wouldnt refer us and you didnt like the way things started. So yes we did make the business decision to step away and Im sorry you feel the way you feel and I sincerely hope you find a company to meet your expectations and price points you desire. Thank you and have a wonderful day. Below is the exact transcript of your words: I agreed to the amount not knowing how long it would take. Had I known I might've done something else I'm having you install it because kind suggested you. But you made me wait a month, you've changed the day on me, now you're two hours late, I'm being charged $400 an hour and I'm supposed to be happy? If it's done and done right, you'll get your money no problem. But you haven't set a very good taste in my mouth for references. We were not late and you knew the price for 3 weeks. Once again sorry and I hope you can find someone to meet the expectations you deserve."
Rahul K.
Nov 2021
Water Treatment & Purification System Installation and Replacement
Good company!!
Abhishek S.
Nov 2021
Water Treatment & Purification System Installation and Replacement
SoftH2O is a family-owned company by Candace and Paul. I was inquiring to Candace for some of the general knowledge of home Water Softener and filtration systems. She has educated me on almost all of the areas on the same and answered every question I asked her, which gives me the confidence to choose the best one. Now, when Candace said that she would give twin separate big tanks - one for filtration and one for the water softener at a lesser price than a single tank system and the same set of product and labor warranty tenure then I reconnected her to book the appointment. Paul is a very hard and smart working guy. He has installed the whole system in a super compact and quick way. His understanding of the water softener system is unmatched. I highly recommend them for the installation of the whole house water system.
Matthew D.
Sep 2021
Water Treatment & Purification System Installation and Replacement
Quick to respond and great communication throughout the process. I would highly recommend.
James D.
Jun 2021
Water Treatment & Purification System Installation and Replacement
Great husband wife team
Brian B.
Mar 2021
Water Treatment & Purification System Installation and Replacement
Very easy to work with and awesome customer service!
Gene T.
Feb 2021
I highly recommend this professional team of experts for your water treatment installation project. They are very knowledgeable, thorough and offer stellar customer service. Once the install was complete, they gave me a briefing on how to use the system.
Patrick G.
Jan 2021
Water Treatment & Purification System Installation and Replacement
Very knowledgeable and courteous. They showed up exactly when they said they would. The installer told me exactly what they were doing every step of the way. Great communication and customer service.
John J.
Oct 2020
Water Treatment & Purification System Installation and Replacement
They are the real expert in water purification system installation. Definitely recommend them,
Response from Soft H2O, LLC
"We did it! Thank you for trusting us and patiently weighing in on all your options. Although your job was very very challenging we still managed to get it done. We appreciate you believing in us and choosing us! Thank you"
Steve R.
Sep 2020
Water Treatment & Purification System Installation and Replacement
I would highly recommend this company for your water softener / conditioner installation needs. Their communication with me through the entire process was outstanding. I knew what to expect, when. The pricing was fair and they honored their price, even though the job was larger than first anticipated. The installation and clean up was professional. The system has been up and working for over a week with no issues. Overall, a great experience. S. Resnick
Response from Soft H2O, LLC
"Thank you guys so much! We enjoyed working with you!"
Richard V.
Aug 2020
Water Treatment & Purification System Installation and Replacement
Very good experience. Dylon was very professional and a hard worker. He made sure we understood both systems. Would use them again.
Response from Soft H2O, LLC
"Thank you! Enjoy your water!"
Jackson D.
Aug 2020
Water Treatment & Purification System Installation and Replacement
Candace and her team was amazing. Donâ  t Let the young boy fool you when you see them. Both was very professional and polite from the moment they came to my house. They educated me very well about my system and set everything up for me as well even though the water softener and the RO was not their product. The shed was also look better than what I imagine While it hide both the water treatment and water softener. Overall, I had a great experience and I would highly recommend soft20 to anyone.
Response from Soft H2O, LLC
"Jackson! Thank you sooo much! You were such a pleasure to work with!"
Ke S.
Jul 2020
Water Treatment & Purification System Installation and Replacement
We were fortunate to have the team working on our water filtration system project. After researching for the right system and installation company, we decided to go for the whole-house salt-based water softening system from Spring Well and Spring Well's local partner is SoftH2O. Candace and Paul are in this business and serving this community for over 15 years. They are knowledgable about different technologies/systems and super friendly in explaining different options. Their price although was not the lowest among companies which provided their quotes, I felt comfortable using them since they are more experienced with the Spring Well system. We had the system and another (APEC) under-sink RO system installed yesterday. Dylon, the technician, left me a great impression, not only his knowledge in the system and technology, but also his patience and kindness. He would stop his work whenever I have a question and explain. Super friendly and professional team, thank you!
Response from Soft H2O, LLC
"Thank you for choosing us! So nice to do business with you! Enjoy!"
Stacy G.
Jul 2020
Water Treatment & Purification System Installation and Replacement
We had 4 companies come out and give us quotes. Soft H2O, LLC was the 4th company to come out and explain their system. What we learned during that appointment was so informative and impressive we decided to hire them pretty much on the spot. Our water is so much better. My skin is not as dry, my hair doesn t always look like I just got out of a swimming pool, etc. honestly I could go on and on about the benefits of a water filtration system. It is well worth the cost and you cannot go wrong with Soft H20, LLC. Truly the best! Customer service is exceptional. Highly recommend.
Response from Soft H2O, LLC
"Thank you and your family so much for your support! It was so wonderful working with you guys!"
Eddie G.
Jun 2020
Water Treatment & Purification System Installation and Replacement
Very responsive, friendly service technicians
Response from Soft H2O, LLC
"Thank you! Enjoyed working with you and your wife!"
Ed M.
May 2020
Pre-sales: Candace was a wealth of knowledge and extremely helpful. It was a great experience to work with a true professional. Installation: Dylon was great and communicated well during the process. He did a high quality installation. Highly recommend Soft H2O
Response from Soft H2O, LLC
"Thank you for your business, it was a pleasure working with you!"
Jerry O.
Apr 2020
The plumber was polite and professional. Came to the house and worked on the project until it was done. Checked all systems multiple times to ensure quality and no problems before he left the job site. Was very respectful of our house and cleaned up after the job was done. The company was very eager to make sure we were satisfied and pleased with their installation.
Response from Soft H2O, LLC
"Thank you guys for trusting us! We enjoyed working with you!"
Huan N.
Apr 2020
HIGHLY RECOMMEND INSTALLER! FIVE+STARS! SoftH2O was referred to me by Pelican along with couple others. I did a lot of homework and made multiple calls to each installer to make sure they will do a great job as I'm beyond particular with any jobs done on my house. After careful consideration and reviewing cost, pros/cons of each company, I selected SoftH2O. It was the best decision. Candance and Paul, owner operator are very knowledgeable about water systems. Candance manages behind the scenes and does a wonderful job of communicating scheduling, pricing + any changes. Paul did a fantastic job with the install, he was very careful, measured every inch to make sure best functionality and look of the install. They were really careful with my home and cleaned after themselves. I can tell they take pride in their work and care of their customers. The install looked better than the showroom Pelican advertised. If you are looking for the best installer, stop and go with SoftH2O!
Response from Soft H2O, LLC
"Huan, thank you for trusting us! Thank you for your business"
Jeff H.
Mar 2020
Water Treatment & Purification System Installation and Replacement
Great job
Response from Soft H2O, LLC
"Thank you!"
Ajeesh M.
Feb 2020
Water Treatment & Purification System Installation and Replacement
It was a good experience from start to end . Highly recommend their service. Definitely worth the try compared to other expensive items in the market .
Response from Soft H2O, LLC
"Thank you Ajeesh!"
Wade C.
Feb 2020
Water Treatment & Purification System Installation and Replacement
Absolutely great experience doing business with Soft H20. Candace was very professional, always able to reach her with any questions and very prompt replies. Had quotes from other companies and they were very affordable for the same or better equipment. Dylan,Paul and Thair came out to do the install. There work was neat and professionally done. Everything was explained post installation and future maintenance. Overall very happy with the quality, price and service. I highly recommend this family owned company!!
Response from Soft H2O, LLC
"Wade, what a pleasure to do business with you! Thank you for your very kind words! Thank you for choosing our family to help you get clean water!"
Alan B.
Feb 2020
Water Treatment & Purification System Installation and Replacement
Paul and his two sons installed our Aquasana water treatment system. They were excellent! They knew the product so installation went very smooth. They were on time, polite, considerate, and left the work area clean. They get my highest recommendation!
Response from Soft H2O, LLC
"Thank you so very much for choosing us! We enjoyed working with you"
Kim H.
Feb 2020
I had my water softener installed today! Customer service was excellent! Thank you!
Response from Soft H2O, LLC
"Thank you!"
Santhosh S.
Feb 2020
Water Treatment & Purification System Installation and Replacement
Candace and Paul were awesome
Response from Soft H2O, LLC
"Thank you, so happy to do business with you!"
Licensing
Licensed*
Trade License Number
WT0004518
Trade License Locale
TX
Trade License Expiration
06/10/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Soft H2O, LLC is currently rated 4.9 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Soft H2O, LLC accepts the following forms of payment: CreditCard
Yes, Soft H2O, LLC offers free project estimates.
No, Soft H2O, LLC does not offer eco-friendly accreditations.
No, Soft H2O, LLC does not offer a senior discount.
No, Soft H2O, LLC does not offer emergency services.
Yes, Soft H2O, LLC offers warranties.