TEX SUN POOL SERVICE & SUPPLY

unknown

They are top-notch; absolutely excellent. We were their customers and were trying to sell our house. Others were telling us our pool needed about $1,300 in repairs. I called this company and told them we were trying to close our loan. I told them I needed them to come to my house immediately. I needed them to diagnose what was wrong with my pool and whether the estimate I already had gotten was reasonable. I also wondered how fast they could get any work done. One day later the work was done for one-third of the price I had been quoted. They are really good. I also have had minor emergencies on the weekend; a pipe or something burst and I had a huge fountain of water spraying in my backyard. I called them and asked for their help and they fixed the problem. They also did a very thorough pool inspection for my next house, as well. To me, price was more important than finding somebody I can trust and who will keep my pool from turning green again.

While out of town the pool service was not completed although my creadit card was charged. I arrived home with the pool water green, broken pipes leaking chloride water into plants that were almost dead, includingf a 40 foot tall magnolia tree behind pool. We immediately called and it took one week for them to come out. They suggested getting a local school kid to dig out the broken pipes as they were "very expensive. We exposed the broken pipes and they again waited another week to come out. Eventually hired someone off Craig's list who came out and fixed leak in 30 minutes for $75. Purposeful attempt to damage property --

Texsun's technicians always explain things to me when they do the check ups. I appreciate being knowledgeable about the process. They are clean and very well mannered when they are around our home. The check ups don't take very long, but they are thorough. We have not had any pool problems since we started the diagnostic tests.

Our pool is almost twenty years old. Which is why we were surprised when Tex sun found a gearbox for it. We thought the part was discontinued. Their technicians were prompt in arriving to replace the gearbox. The task took four hours to finish. They accomplished this without getting any grease in the pool water, which was their major concern. The back flush problem has not recurred.

They are very reliable and I have never had a problem with any of their work. They always make the pool water clear and sparkling. Their service makes the pool look brand new. They never put too many chemicals in the water. The employees are always polite and courteous when they come out. They come out to make sure the pump is working right and never clogged up. They come out like clock work to do the weekly maintenance.