Service First Automotive Centers

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Work performed in less than an hour. Checked brake fluid and coolant. No recommended recommended action. Also service our 2011 SRX Cadallic.

I really like them a lot. The people that are working there are extremely polite. They provide free coffee, internet and computers. They have a very nice waiting area and very modern. They are very quick. They are definitely not your definitely not your typical oil change and car service type place.

I've used Service First for general maintenance for all my cars since they opened. They have two nice facilities, the employees are great, the owners available and most of all they are trustworthy. I like supporting locally owned businesses and they support the community through scholarships and other efforts which is even better so I make special effort to use them when I can. I have a Land Rover and it needed some major work done on the engine. I thought the dealer may be my only choice because of parts availability and possibly experience with the make but it turns out not only were the parts and experience not an issue, they were significantly cheaper than the dealer. It's hard to find a place you trust to work on your car but I trust these guys.

I had the waterpump on my 2004 Tahoe ealier this simmer. A few months later my truck started to overheat so I took it back to Service First. The waterpump was defective and had failed and so with apologies, they replaced it at no charge. A few months later, my truck started to overheat again. I took it back and upon inspection, the waterpump had again failed. Service First apoligized for the inconvienience, upgraded the part to factory and replaced it free of charge, as well as replacing the companion part that screws into the side of the water pump. They went above and beyond to make sure I was happy, even though the problem was with the parts company and not with their service. I will always take my truck here as they are always reasonable, courteous and honest about what really needs to be repaired.

The team is very professional. I have never felt pressured to get any repair. I knew I needed rear brakes done but they showed me the front were low but I probably had several oil changes in between getting those done. The atmosphere is very friendly and helpful. They have free wifi, and ipads for customers to use while they wait. They also have a playground for the kids and coffee, water and hot chocolate. They are the pricey side in my opinion, but I thought I was treated very fairly. I feel a lot better going here than the dealership!!! I had other repairs at this business back in August 2013. That repair was mainly covered by an extended warranty. They handled everything with the warranty company as well as keeping me up to date on the status. Getting the warranty guy out there to look at the vehicle was the longest part. Once they got the approval, they were very quick to do the repair and get my car back to me.

Perfect! Called and made an appointment earlier in the day, they were able to get me in the same day. I was greeted by all of the staff as soon as I walked in. After they looked at my car, they walked me out to the bay to show me exactly what was wrong with it. I came in to have my brakes replaced and they were very honest with me telling me that my brakes still had life and that the items above were more important to have fixed right now (not all mechanics would've been that honest). I get the same exceptional service every time I come here. Love this place!

I had two vehicle inspections done within 45 minutes, work promptly completed. They were very nice in the way they conducted business

This is a new service center that recently opened near my house. The facility is very nice, providing a lounge, play area, bathrooms, etc. Usually I do most of my own oil changes and maintenance at home, so paying $100 for a 30-min service strikes me as a waste of money, but this is a fairly competitive price, and this job is almost impossible to do at home without very expensive tools, so I bit the bullet and took it to Service First for an alignment. The overall experience was good. The people behind the counter were polite and helpful. They tried to up-sell me a little for some other services, but this comes with the territory for a place like this. I just politely declined, and they took my car in for the alignment right away. Luckily for me, it only took one adjustment and test-drive to get the settings right, although the total process took a little longer than they estimated. I was in and out in about an hour. However, this was on a fairly busy weekend day, so all things considered its not too bad. If you are the kind of person who does your own maintenance, and need a little help with the bigger jobs, I would recommend Service First for a quick and hassle-free experience. If you are the kind of person who never opens the hood of your car (I'm not trying to be condescending, I married one of these people), this is probably a great place for you to come. They have a lot of comfortable amenities, and they can walk you through all the service and maintenance requirements for your car. I don't see myself coming back here very often, but if I do need professional help again, I would not hesitate to bring my car back to them.

Super friendly and helpful! I went in for a state inspection but had misplaced my insurance card. They looked up my insurance provider and gave me their fax number in less than a minute. The inspection took less than 15 min and had a very nice waiting area complete with coffee and water along with a kids play area. My car also had a noise that had been bothering me for quite some time and I had taken it to 3 different places none of which could identify where it was coming from. After taking one of their servicemen for a ride he knew what it was in less than 100 yards of driving (Thanks Justin!). I will be going back and highly recommend their services!

They did about 900 dollars worth of work on the cooling system and after I drove it for a week or so, the problem came back, the took it back and did more work at no cost to me. They also paid for a car rental while they tried to solve the problem. It turned out to be a computer board malfunction and I decided not to do any further work on it. It was a 1997 vehicle. They treated me fairly and honestly and I willl use them again should my new car require repair.

I took my husbands car in for service. I didn't know what the problem was exactly as I do not drive it except on occasion or when I need to take it during the day for repairs. They had the problem diagnosed, my okay on the price and work, the parts ordered and I was back on the road in less then 90 minutes from the time I walked in to the time I walked out.

My husband went to this shop, which is new to this area, for a routine oil change. The facility was excellent, the staff was very professional and kind and dressed in clean, professional uniforms. The service time was good and they even provided iPads for entertainment during the wait. Excellent service!! We will definitely use them again soon.

The employees immediately greated me with a smile. Their facility is very clean and pleasant to be in. I was in and out in less than 30 minutes. A very enjoyable experience. I will be back.

Service First has been outstanding. In every case, they've been very responsive. They have been working on replacing a truck that they've been working on for me. It seems like a family-run business. They are polite and professional. The facility is cleans, seems new, and is state of the art. The only reason I take my other vehicle elsewhere is because it is under warranty. Every time we've taken the car to them, they've thrown in a car wash.

I pulled in about 10:46 a.m. and was promptly greeted by an employee in the parking lot. He gave me directions on where to pull my car around. He had me fill out my information and told me I could choose a 10 minute oil change and wait in the car, or I could go inside and it would take about 20 minutes. He asked if I wanted the tires rotated and I said "Yes." I asked how much it would cost and he told me. He said I would need to wait inside (because I wanted the tires rotated) and it would take about 20 minutes. I went inside and was greeted and asked if I would like bottled water or coffee. I waited in their clean waiting room that was furnished with comfortable padded chairs and a variety of magazines to choose from. A few minutes into my wait an employee came to me and explained that he saw a little bit of corrosion on the battery connectors. He checked my battery and gave me a print out showing the results of the test which showed my battery charge was about half. He did not recommend replacing the battery and I did not feel any pressure to do so. The communication felt like this was just for my information. At check out they explained the services performed and the cost. I was pleasantly surprised to see my total was LESS than what they told me because they gave me $5.00 off because it was Tuesday and they have a $5.00 off special for ladies who come in on Tuesday! I was in and out the door in under 30 minutes. They were much faster and less expensive than taking the car in to a dealer. Things I think are bonuses: All of the employees I interacted with were friendly, curteous, and approachable. The waiting room was clean and furnished with comfortable chairs. Complementary bottled water and coffee are available. There is an indoor enclosed play area provided for young children where they can climb around! Their web site has coupons that you can print out ahead and use. (Unfortunately I did not know this until after I went, but I was fortunate to get the Lady's Tuesday Special Discount.) They offer a discount for ladies that come in on Tuesday. You are given a code for a free car wash that is good for 30 days.