Royal Appliance Parts & Service

The technician's work was great, quick, easy, quality, and responsive. The communication with the office person at the company was terrible almost reaching a level of obsessiveness and harassment. I had to block her number and email address as the only way to deal with this person. I would love to work with this company but would not communicate with the office person again - ever. I even paid by check to avoid having to speak to her.

Identified the problem quickly and fixed it. Also made adjustments to current gas connections to the range

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I've used them. They are really good but a little pricey. The technician was good.

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Monday, September 22nd, Jeremy from Royal
Appliance in Spring, TX arrived to repair our countertop stove. The repair
lasted less than an hour and we were pleased with the service and technician.  Upon completion, we asked that he test the
stove to make sure it worked.  He tried
it and the gas turned on, but the burners never ignited.  He then went back under the stove and into
the cupboard and mentioned something about plugging a cord in.  After he worked his magic, the second attempt
to light the stove worked. 
On Thursday, September 25th, our smoke alarm went
off approximately 4:30 AM. We jumped up to see what could have set it off but
didn?t find any smoke on our main floor. We fanned the sensor with a towel and
went back to bed without finding the source of the problem. I felt uneasy about
the alarm being triggered and returned home to lunch later that day to check on
the house and our dog. When I passed by the stove, I felt intense heat
radiating from the cabinet under the stove. I opened the cabinet door stuck my
hand inside and immediately burnt my hand. The heat was coming from a small,
metal sandwich press that was stored under the stove near the stove?s
electrical outlet. The intensity from the heat had melted the nylon storage
bags holding our pots and a few plastic bags. I immediately transferred the
sandwich maker to the counter and removed the other metal grill grates holding
the heat beneath the stove. Neither my spouse nor I had been in that cabinet
under the stove for weeks so I realized the technician must have accidentally
plugged in two cords (the sandwich maker and the stove) instead of just the one
cord for the stove upon completing the job on Monday. 
We were leaving town early Friday morning and had I not
discovered this accident before departing, I am confident that our house would
have burned to the ground (and our dog along with it). I called Royal Appliance
to alert them of the incident and left a message with an employee. When Becky
and I finally connected on Friday, I reiterated the details to her. She told me
that she had already spoken to my husband, appreciated the call but wasn?t sure
what else I needed. I was clear that I wanted to communicate the severity of
the incident and the likely outcome had I not been lucky enough to find it. I
also wanted to assure that two things happened to reduce the likelihood of this
endangering another customer: I wanted her to address it with the technician,
Jeremy, and I wanted to know that the learning would be shared to improve the
safety procedures of the company and its technicians. She stated that she had
addressed the incident with Jeremy and that he had no reason to plug in the
other appliance. I agreed and stated that, ?yes, I also believed it was just an
accident, hence why I was calling them? {instead of acting irrationally}. She followed
up that she was sorry it had happened but that it could not have been a result
of something that Jeremy had done. I was quite concerned with the suggestion
that although my husband and I had not touched anything below the stove, she
was suggesting that it had been our error. That seemed impossible when Jeremy
was the only one who had touched that electrical outlet.
I am recounting this story in the hopes of protecting a
future customer. I truly believe that had I not found the culprit heat source, it
would ignited a fire while we were out of town. We would have lost our family
dog and everything we owned. We never thought of going to check his work, as we
are not experts in stove repair.  For a
company to ensure that an accident or negligent act is not repeated, they have
to take ownership of the accident and use it as a learning opportunity. Because
Jeremy and Royal Appliance denied any accountability, this poses a risk to all
future customers. Please learn from our experience and use another repair
company to safeguard your family.

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Technician came to fix leak caused by bad appliance design.

All fixed, no problems since.

However, to get at the drain, he had to remove the icemaker, which has not worked since. Royal Appliance  told me the icemaker "broke" coincidentally right at the time their technician was working on my fridge, and they wanted $ 200.00 to come back and replace it.

The supervisor, Tim, was adamant that his company did not cause the problem so would not fix the issue without an upfront

$ 200.00 payment.

My fridge is only 18 months old, and I do not think icemakers are designed to fail in that short a time.

I am going to pursue this matter further with the manufacturers, Maytag.

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We were very pleased with them and the price. Everything was fine. Robert, the serviceman, was very polite, very competent and very helpful. He had to do some repairs to the down draft. It was a vent that went down into the counter and he installed a new motor for that. We've not had any problems at all. We would absolutely use them again.

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Service representative was professional in handling the call and understood the issue with the refrigerator and quickly scheduled the service call.
Technician was prompt and professional and had the correct replacement part.
The repair was done quickly.
Fully understand that the replacement part cost is not in direct control of the service provider as well we were fully aware of the 100 dollar service call but do feel the 76 dollar labor charge was a little high given the replacement time took all of 15 minutes to complete.

They did a real good job, very professional and friendly. They showed up on time.  Prices were reasonable.

Tim arrived very quickly and worked efficiently. He knew exactly how to solve the problem. He was friendly and professional.

Very prompt, efficient and courteous

Went fine they ordered the part and came in the time frame they said they would. I have used them off and on for years and never had to call them back on anything they repaired

My oven has not been shutting off until I continually hit the off button.  The service technican said since my clock was out that it might be giving an error message and that to replace the clock panel was $589.00.  I did not have that done since that may or may not be the cause.  This oven is old and I can probably buy a new one for much less than to keep up with this one.

When I called Royal and described the problem, the service woman knew exactly which part to order, and she said they'd be able to come out the next day. I was really appreciative of the prompt service, and how knowledgeable she was. She told me there would be a $99 diagnostic fee, and that the part would cost about $350, which wasn't too surprising since the double oven unit is a higher end brand. The repair man showed up promptly the next morning with the proper part, and he was nice enough and courteous enough. In fact, he finished installing the new control keypad in half an hour. Then, however, he charged me $150 for labor, in addition to the $99 service fee, which I thought was outrageous. Since when does an appliance company charge $300 an hour!!!!  (The part was closer to $400.) On top of that, the new part he installed didn't work either. I had to run after him as he drove off to tell him, and all he did was roll down the window, nod, and say he'd order another part.
That's why I gave them a rotten review. Their prices have skyrocketed, and I felt completely cheated. I wish I'd gone with another company, and I'm really not looking forward to having them in my home again.

Our subzero freezer was icing. We had previously called another company who came out and charged an exorbant amount for labor alone, and did not fix it, nor would they come back or return our calls. Royal Appliance technician, Steven, came out and knew exactly what was wrong and fixed it. Extremely professional and polite. I will use them again in the future. Thank you Steven for making this service call a pleasant experience!

I called for an appointment and was told that there was a $99.99 fee for service call which would be applied to the cost of labor if work was done.   I got an appointment for 2 days later and the technician arrived on time and went straight to work.  I expected the ice maker to be replaced and it was... after he had spent some minutes looking up the cost and giving me a total of the estimate.  I agreed and the work was done in another 10 minutes.  I paid with my credit card and was told the receipt would come to me via email.  The next morning I looked at my email, found the receipt and found tha the part was $185, the labor was $91 and the service call ws $99.99.  I called Royal and they informed me that that was correct, the actual labor cost was the total of the two.  I consider that about $99.00 more than the labor should be and I won't be using them again.  

The dryer was taking too long to dry a load of clothes so I contacted several repair services.  Royal was the only service that did not use a recording to leave a message and was the first to set up an appointment.   They were very professional, calling to say they could arrive an hour earlier if that would work for us...Very pleasant surprise in this day of late arrivals or missed appointments with no notification.
The repairmen promptly and checked out the dryer and found everything in working order so he began checking the vents in the utility room, finding nothing. He then determined the vent on the roof was probably clogged. In no time, he removed the vent cover and cleaned out the clogged vent. A simple fix but one that I was not able to do myself.
If we have future issues with appliances, we will give Royal a call first.

The repair man did the job nicely. In the first visit he evaluated that I was correct in describing the problem. He ordered the part and returned about a week later to replace the old tubing.

They were on time, professional, polite, and well dressed.