Quality Air of America

We live in D/FW area. Bought our indoor and outdoor AC units for around $7,000.00 in June 2019 when (quality) air had a Dallas location. Started having cooling problem in beginning of Oct. 2019. Took couple of weeks to contact and discover that (quality) air was in Houston area only now, not Richardson; leaving multiple messages for Sean (the only one that could handle warranty repairs?); getting no call backs! Finally arranged for "quality" to fix AC. Did not stay fixed but week or 2! Husband and I have been leaving multiple msgs for Sean with no return calls even during regular, not holiday, days, weeks. I finally got ahold of someone that said that Sean was in charge of warranty repair, but had been busy!? She also said that she would try him again and then have another Supr contact us so we would not have to keep waiting for service! (My husband had been told that their were no other suprs.) We have still heard nothing!! Now we've had Thanksgiving and the weekend. They now want me to call back during regular office hours! We paid thousands of dollars on both units less than a year ago and are unable to get QUALITY CUSTOMER SERVICE NOR REPAIR!!! Most CSR's have been rude when questioned further about our service! We've also had to take off work with no PTO to try to get AC fixed. (At least it's not 100 degree Summer weather.) But we have all been uncomfortable and frustrated at lack of AC, service, repair, courtesy, urgency, etc!!! Extremely disappointed!!!!!!!!! Still waiting on return contact and complete repair!

This is only my experience. Others’ may vary. Quality Air of America Texas an air conditioning company in Dallas short-circuited air filtration systems in two air-conditioners. These units sell for around $600 each. The owner of the company, Joseph Miller, offered only $600 to cover the cost of two UV lights, one in each unit. No credit for installation is given. These lights have no filtration. I reasonably asked for the additional $200 that is a conservative estimate of installation of these lights, as well as reversal of the inspection of the two involved units, or $98. Total $898. There is a pattern of evasion with a total of 21 phone calls over 1.5 months, only four with responses and promise of resolution, and 14 emails. Photo below circles the shorted part.

Mostly tried to sell crappy extra service. My ac strated leaking more water after they came, not sure if it is coincidence or anything.

On 6/8/2018, they went to my house for an AC tuneup. They said my AC was bad and needed to be replaced. They also said that I needed new Freon and that I had the older type of Freon so the cost of replacement would be high. I did not take them up on their offer. A month or so later, my AC went out and I called up an AC repair company that my neighbor used. That AC person fixed a burned out mechanical part for about $150 and said there was no problem with my AC and that there was no Freon leak and that I did not need to refill Freon and that it was full. I did not have Quality do the work because I thought the recommendation that I needed a new AC might have been a stretch but I believed them that I needed new Freon. I was shocked

Raz and Johnny were professional, courteous, and outstanding representatives of your organization!

Mr Jean and his partner were very professional and made very good job.For family that the house was flooded you need to give a discount at least

Jean was awesome. Great work and very knowledgeable.

He was there to do air ducts and I asked about the coil. He said it looked good but would need cleaning in the near future so I asked for a price and had him do it while he was there.

Very well - Jean was very knowledgeable- and explanatory

Excellent service and customer care. We will hire again

They fail to correct the problem.

J was very explanatory in his assessment of our homes needs and completed the work in an efficient, Professional manner. Will absolutely recommend and use this company again.

Very well. Bar did a great job, he cleaned up after the job. He explained everything to us completely. I would definitely have him come back is we had any more AC problems.

Very good service. Very satisfied with the work.

Wonderful.

They came over and they were very nice. They were on time. I was very surprised, he gave me a call 20 or 30-minute before getting there. He was able to explain everything to me accurately. I was really pleased. There's nothing wrong that I can say about them. Price is very reasonable. I looked up other company and their price is higher compared to this company.

I saw their promo so I messaged this company and they quoted $99 per unit (I have a two story house) for air duct cleaning. After they came, they told me that the upstairs unit needed additional cleaning with a brush, which meant an additional up-charge of $25 - so $225 total so far. They also "recommended" a lot of other things: 1. Although the Angie's List special states that they offer a free deodorizer, I wasn't offered this. Instead, they offered air duct treatment (sporicidin and vital oxide) for $300. 2. They told me that one of the A/C unit capacitors was about to die and they could replace it for $199. 3. They told me to add a float switch for $199. I took the invoice, made a copy of it and told them I wanted to look up the services online to see if they were worth it. At this point, the guy says "These are the company's prices, not our prices, so it could be more expensive." This should have been a red flag. After looking up some of the average prices online, I agreed to the A/C treatment (or fogging). However, I declined the capacitor after I read online that you can buy it from Home Depot for about $12 dollars and you can easily install it easily by yourself. I also declined the float switch, since I get my A/C checked regularly and the last air duct company didn't recommend it. After the technicians left, I went back to work. After I got back from work, I noticed that the thermostat was hanging loosely on the wall and not even turned on. I called the company and they told me that the technicians did not even touch the thermostat and that sometimes "these things happened." I told him that if they didn't touch it, how did they test the A/C to make sure it was working? I literally saw them turn the temperature down on the thermostat to test it. After a lot of back and forth on a Friday evening, the technician called and told me that he could not return to fix the issue that day because it was Passover. I respected his decision and he told he can come on Easter Sunday since I was going out of town for the weekend. The technician came on Easter and he told me that the invoice stated that I needed a new thermostat, because the battery was low. I looked it up on Youtube before he came (since I thought the thermostat issue was related to the battery too) and found out that there was no battery required for this particular thermostat. I told him this and he still argued that it required a battery and that it was probably my fault that the thermostat was broken. Also, he said, he wrote it down on the invoice that I needed a new thermostat. I looked at the final invoice (in yellow) and he circled "thermostat" under the section for A/C Service and Repair Services. I told him, I did not see this when he originally quoted me a list of recommended repairs. Also, I told him that I made a copy of the original invoice (before he changed it), because I made a copy when I researched the services (when he provided me with additional/recommended services). I showed him that my copy did not have the thermostat circled off. I told him that it was odd that we requested only a duct cleaning and after they left the float switch and thermostat stopped working. I told him that it was inconvenience for me to rush back into town after Easter. His response was, "It wasn't my fault that you decided to come back on a Sunday. (As you can see these people are scam artists and will change your invoice before they leave, so make a copy of the invoice when they give you during the initial quote like I did, because they will take it back and edit it before they leave). I told them that they could charge me whatever, but I was going to write a bad review to help other people. A day later, the A/C went out. I told them it is weird that before they came, my A/C was working fine (for years), and all of a sudden the thermostat goes out and the A/C stops working? The technician called and asked that I go up to the attic and take a picture of my unit and text it to him. He then said, the panel was not closed properly, which caused the float switch not to work. I am upset, because they came and messed up my thermostat and didn't put the mechanisms in the A/C back correctly, which caused They sent me an email too offering to return $100 if I would not write a negative review. Instead of claiming their refund, I am writing this review even though I got the check. I'm not going to cash it, because I think the truth is necessary. UPDATE: June 11, 2018 After I posted this review someone from this company posted a negative review on my personal business via Google. I work really hard for my business. Stay away.

So far so good. My A/C was not turning on. They got my A/C turned on within 2 hours

Excellent service