Prestige Heating and Air Conditioning LLC

"Thank you so very much [Member Name Removed]. It was a pleasure!"

"I spoke to the customer on the phone and offered an in person visit to the home if they so desired one. They were merely getting prices at the time. We have approximately 15 to 20 customers per day call for prices only. It is very hard to determine when the customer is serious and is wanting a hard copy of a proposal or when they are just simply "shopping around". We treat every customer as if they are our only one. I firmly believe that is the best approach to real customer service. This is the second issue we have had with the "10 % discount" and I would really like to clear the issue up. I (Brian Gesner) am the only one in my company that speaks to any advertising affiliations such as Angie's List. Until Mrs. Trail asked me about the 10 % discount on Angie's List, I was completely unaware that we were even a part of their system. I conducted a search immediately and contacted Angie's List about the situation. They realized that somehow a mistake had been made and informed me that it would be removed immediately. I am now working with Angie's List to be a member of their organization. I would truly love to be able to offer a 10 % discount on equipment replacement but I would then have to raise my prices to the level of pricing my competitors have. We do everything we can to keep our overhead down which translates to lower costs to our customers. The way our pricing schedule is set up, a discount is not necessary. You will normally find our prices to be lower than our competitors even if they offer a 10 % discount. We realize our customers are what keeps us employed and able to do what we love. Being able to provide comfort to our customers and seeing the smiles on their faces as we leave, is absolutely awesome. I only hire technicians that have the same feeling as I do and I do my best to make sure every customer is satisfied with our performance. I do apologize to the Janke family and I hope we get an opportunity in the future to restore their confidence in us."

"We would be glad to give a discount that our company had approved. This discount was incorrectly entered into our system by Angie's List. Our policy at that time was to offer extra special pricing for Angie's List members to hopefully obtain new customers from the service. The discounts already given, in addition to the 10% off the entire project would have made the project go into a negative. In hind sight, I wish we would have just honored the discount to avoid our one and only poor review. Thank you, Brian Gesner - President"