Mr. Rooter of Montgomery County
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with no overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Mr. Rooter Plumbing understands how important your time is and schedules appointments based on your availability. Call Mr. Rooter Plumbing at 281-364-7077 today to experience the difference!
Business highlights
Services we offer
& water heaters & softeners., Plumbing, backflow prevention, bath sinks, bathtubs & showers, drain pipes, faucets, floor drains, garbage disposals, gas vents, hydro scrub, kitchen sinks, laundry centers, pipe repair, sewer lines, toilets, tree roots removed, video inspections, washer lines
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 29% | ||
| 14% | ||
| 0% | ||
| 29% |
"We are sorry you found our service to be unsatisfactory, as we aim to provide quality solutions. Our technician responded to your tenant's toilet stoppage problem at the duplex. Approval was obtained to cable through the clean out. Our technician was unable to clear the blockage from the clean out, therefore, the other option was to pull the toilet to cable through and then reset the toilet. Approval was obtained to pull the toilet to cable. The sewer line is old with excessive build up and black sludge, which made the camera unusable because you could not see where the stoppage was. It was then recommended to hydroscrub to clean the lines at which time we agreed to credit the $431.22 towards the hydroscrub service. This option was refused at time of service and our technician left the home. Rather than giving us the opportunity to come back out to revisit the stoppage problem, you called another plumbing company, which is why we have elected not to provide a refund. With regards to your comment about no one would return your calls for 3 weeks, that is not the case because I have listened to the phone calls that are all date and time stamped. There was phone call interaction between you and our office on a consistent basis, which you acknowledged in a phone conversation on Friday, July 21st at 11:05am."
The problem was eventually fixed after 3 visits to my home and 3 no shows. After the first visit a simple shower leak was a horrible hammering noise any time water was used anywhere in the house. When the same individual came back he told me it was my fault it was not fixed because I told him the house was 3 years old and he put in the wrong part. He was rude and argumentative with me. This still did not fix the problem and I had to call again to schedule a repair. This resulted in 2 no shows with calls at the last minute from the office. After that someone else finally showed up and fixed the problem.
During this whole time I had asked to speak with someone who could address these issues and was told someone would contact me. They never did, so I contacted the corporate office and again told Roger Goertz the franchise owner would contact me regarding my experience. That has still not happened 6 weeks later.
"Thank you for contacting Mr. Rooter Plumbing to handle your plumbing needs and we appreciate your feedback."
"We appreciate you trusting Mr. Rooter Plumbing with your plumbing needs and look forward to being your preferred plumbing company in the future."
Licensing
State Contractor License Requirements
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