Luck Plumbing Company

Jason arrived on time, evaluated the problem and fixed the problem and I also had him do so preventative maintenance with the guts of the toilet. He did the job quickly, left the bathroom immaculate and was extremely reasonably priced. No hidden addons like so m any of the big companies.

Excellent!

Great! I've recommended Jason Luck to other people and everyone has liked him.

Great! I recommended Luck Plumbing to my neighbor and he did a great job at her house as well.

He got here about 20 minutes late and takes out the old toilet. He then says that the flanges don't match up and he said he was going to the truck to get a new one. He said that he had to go to the hardware store. When it was over the price that was originally quoted at $150 was suddenly increased to $200. The toilet top does not go all the way down to the tank. The gentleman kept saying that it was because of the model that I chose. A toilet is a toilet. I chose a round toilet because there was a round toilet in the master bathroom. This company leaves a real bad taste in my mouth.

Great job and service

Took two trips to replace parts under mfg warranty.

Jason did an excellent job. He replaced my garbage disposal as requested and also repaired a leaky on pipe under sink that I did not know about. He did it all in less than an hour, cleaned up afterwards and his price was very reasonable which I am sure is due in part to the fact that he works on his own. I am very happy to know of a Licensed Master plumber who is a independent. Will definitely use again. 5 Stars!

We were not at home when he did the job, but he did a great job. The price was fair and I was very happy with him.

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My 2100 sqft home was built in the 1960?s with no access to the attic, so going in I knew it would be a challenge to replace the existing galvanized piping using PEX.  
After receiving multiple quotes ranging from A+ rated plumbers to ads found on craiglslist, I learned the A+ rated companies all had one thing in common?.They used Type-A PEX in lieu of the red / blue type commonly sold at home depot and other big box stores. After spending a considerable amount of time researching the various types of PEX, I decided that PEX-A was the way to go. It uses cold-expansion fittings (in lieu of clamps) that maintains the pipe diameter at each fitting. For those not familiar with clamp-type fittings, they require a smaller diameter end connection for the pipe to fit over which reduces the water flowrate. So if you have a 1/2? pipe feeding the shower for example, it?s actually closer to a 1/4?.  PEX-A fittings, on the other hand, use a tool to expand the over the pipe (not inside) with no reduction of flowrate.  For me, it was a no brainer?.   
I elected to hire Jason because not only did he offer the most competitive price, but because he was very knowledgable and clearly explained the installation process to me.  
Jason executed the job in 3 days and left us without water for only a few hours!  He cares about his customers and went above and beyond the scope of work to ensure I was satisfied.  
I highly recommend Jason for all your plumbing needs!

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Mr. Luck diagnosed the water heater malfunction on his first trip.  After the
manufacturer (Whirlpool) sent a replacement pilot assembly, Mr. Luck
installed it.   Another part had to be ordered and it too was
installed on his third trip.  Two hours labor was charged for the repair.
Mr. Luck was very accommodating to schedule the repairs and always on-time.  I would
gladly recommend Luck Plumbing for home plumbing repairs.

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Mr. Luck asked us to not buy the Angie's List certificate as he was coming out the next day and we could pay him in cash.  I now run when someone asks to do this.  We later realized he was avoiding fees due to Angie's List and it is an indication of integrity. 

We had two toilets to repair.  One was running constantly and the other one was cycling.  Mr. Luck arrived with his truck (just a personal pickup, no parts-- he had to go to Home Depot several times-- waste of everyone's time.)  Neither toilet was repaired with the work he did.  The master bath toilet was damaged as he "forgot" to retighten the tank-- leaving it crocked and rocking. This very unprofessional failure caused the plastic stick for flushing to break.  It is attached to the plunger that does not move as it is held in place by the water causing the stick to break.  After paying $280 and two service calls he wanted another $85 to fix the toilet on a 3rd service call.

We declined and requested our money back as neither toilet was fixed, we spent $280, he certainly does not understand basic plumbing if he cannot fix two toilets, and broke an additional item.  After a number of phone calls, voice messages and text messages we finally heard back from Mr. Luck who refused at first to refund the money... then asked to have time to review his records regarding the refund.  Again, many phone calls, voice messages and text messages before he responded he would send $109.

Bottom line, we paid $280 and he caused $85 in damage for a total of $365.  He refunded $109... so we are out $256 and still have two broken toilets requiring another plumber to come out... a 4th appointment for what should have taken less than an hour. 

I did not need 2 hours of labor but he got the job done and it worked out fine. There were no additional charges. He was great to work with. The price was good and it would have been better if I needed more. It turned out to be a really simple fix. He was not in my house for 15 minutes. If I needed 2 hours' worth of work, $109 would have been great.

One guy came out to do the service and it took him forty-minutes. That was the first time I used him. I would have a friend or family member that needs similar service done use them.

Jason Luck provides a great service! He is a  hard working professional that provided the most cost effective re-pipe option for our rental home. 
Since I'm a project manager from Dallas and this rental home is in Houston, I did some research, set Monday appointments with 3 of the plumbing companies I spoke with, and expected to hire one of them for the project. The first thing that I learned about the plumbing industry in Houston was that most companies see re-pipes as a golden egg. They are unwilling to take these jobs on a T&M basis. None of the 3 companies were honest with me about this when I set the appointments. I had shared with them my construction management backround and my intent to hire the vendor on a T&M (time & material) basis. Being in the construction industry, I understood that vendors pad their fixed bids to ensure they don't come up short. All three companies sent a master plumber and a helper to bid the job and hopefully start the project. All three also provided fixed bids and were unwilling to take the project on a T&M basis.
When asked, they all said it would take 16-20 hours by a two man crew. The average cost the parts was about $1000. Here is the breakdown of their bids.
Company A bid $9000 (parts 1000, labor 8000) $8000/40 = $400 per crew hour
Company B bid $7400 (parts 1000, labor 6400) $6400/40 = $320 per crew hour
Company C bid $6200 (parts 1000, labor 5200) $5200/40 = $260 per crew hour
I had also spoke with Luck Plumbing on the phone about my project but Jason was tied up on a previous job. After my frustrating day with the 3 above mentioned companies, I called and scheduled Jason for early Wednesday morning. I requested to be Jason's helper to save a little extra on my project.
Luck Plumbing Total Cost $3825. This price included all the re-pipe parts plus new feed lines for the sinks. Jason also rebuilt both toilets while he had them removed. 
I would highly recommend Jason Luck/Luck Plumbing.

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My experience was fine. I would consider using them again.

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