Lone Star Floors
About us
Lone Star Floors is a family owned and operated company since 1988; we carry a large selection of Carpet, Tile, Hardwood, Laminate, Area Rugs and Granite counter tops. We highly value your complete satisfaction with our products and service. Our philosophy is very simple; if you are pleased with your shopping experience, we are confident you will share it with others and continue to use Lone Star Floors Family for all your floor covering needs. LONE STAR FLOORS Family is BBB Gold Star Awards, Certified Installers; we are a Shaw Design Center, Mohawk Color Center, Stainmaster Master Gallery, ASID Partner. Our pledge to you as an authorized bearer of The Carper and Rug Institute seal of Approval, Provide expert assistance from qualified personnel Offer products from manufacturers who share our commitment to customer satisfaction Be responsible for quality installation service that we provide If you are not satisfied with your purchase, we will strive to correct any problem in a timely and courteous manner Lone Star Floors Family Code of Ethics: ADHERE TO THE FOLLOWING STANDARDS: 1. Excellent Customer Service 2. All work performed will meet or exceed Standards of the industry. 3. Full disclosure of all risks and costs associated with your service (to the best of our knowledge). 4. All terms and conditions fully specified in writing and adhered to (unless beyond their control). 5. All changes, deviations and amendments to original contract must be in writing and accepted by customer. 6. No advance payments required except under the following conditions: - Reasonable fees for estimates and so- called trip charges. - Materials are ordered in the name of the customer and payment is applied to order. - Materials are delivered. - Work has started. - Lone Star Floors Family and Consumers come to private agreements to meet particular needs and feel completely comfortable with the arrangement. - Lone Star Floors Family: Adhere to the BBB code of ethics standards.
Business highlights
Services we offer
Carpet, ceramic tile, counter tops & bathroom remodeling., flooring, hardwood flooring, laminate sales/installation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 20% |
The entire project was completed in a day, The installer (Arte I believe) was punctual, polite and very skilled with his work, the seams are well done and if you didn't know where they were you wouldn't think there were any.
I encountered an oddity in the floor after the install (a few weeks later) that I thought might have been related to the seam (as it was on that point). John sent Arte back out right away and the issue was found to just be a spot that wasn't level below the seam. Once again punctual and helpful after the installation was completed.
Classic case of bait and switch SO BEWARE OF LONESTAR FLOORING.....
As they will literary FLOOR you if you contract them.
"Unfortunately the customer that has complained left out many details. First, she bought a PREMIUM SHAW WOOD BASED ON THE SAMPLE, she took home. The problem was the sample had a 4 3/4" width and the actual Wood came in a 5", but was the exact same style and color. (Shaw Industries has changed the width of the wood with out changing the store sample). She came to the store, and met with owner and the store manager, he offered her a full refund, but she insisted that she wanted the same wood like the sample, we told her it is the same wood, it has Shaw label on it style name and color number that mach the sample, but Shaw changed the width, and kept insisting on getting the same wood that look like the sample board. She left the store and told me her husband will call from overseas to solve the mater. Shaw floor is the largest manufacturer of flooring in the world and does not need to trick the public with an inferior product. We still will be more than happy to refund her money providing she returns the wood in the same way we delivered it. It is unfortunate that someone working on the other side of the world can slander a small business with a stellar reputation (look at the other hundreds of reviews online) based on the word only of someone who obviously had no idea of how to communicate other than putting unreal demands on someone just trying to resolve an irresolvable situation. Full refund will be made upon receiving the wood back in the same way it was delivered. It is unfortunate that someone working on the other side of the world can slander a small business with a stellar reputation (look at the other hundreds of reviews online) based on the word only of someone who obviously had no idea of how to communicate other than putting unreal demands on someone just trying to resolve an unresolvable situation."
Licensing
State Contractor License Requirements
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