Fidelity National Home Warranty

My experience with Fidelity Home Warranty has been terrible. When my water heater failed, I learned the warranty is basically useless. Because the unit was still under the manufacturer?s warranty, Fidelity refused to cover anything?not even the labor. The manufacturer took care of the part, but I was still stuck paying $650 out of pocket just for installation. This makes absolutely no sense. A home warranty should at least cover labor when the manufacturer covers the part. Instead, Fidelity hides behind loopholes that leave homeowners without real protection. If you?re considering this company, be warned: the ?coverage? looks good on paper, but when you actually need it, they?ll find a way to avoid helping. Save your money?this warranty gave me no peace of mind, only frustration and extra expenses.

Fidelity national home warranty is not worth your time. They tell you great things about all that they're contract covers, but when it comes down to filing a claim, getting the work done, getting it paid for, they are very difficult to deal with period you can never speak with anyone outside of their foreign call centers. These people in the foreign call centers do not speak english. If you ever file a complaint with the Better Business Bureau, they do not answer your complaint via their online system, but instead, they send you a letter a week later in the mail. It's like they don't want this bad information out in the public so they take it away from the Better Business Bureau so it doesn't appear online we're all can read. I've seen so many problems with them it's unreal. The vendors they hire know how to get paid, yet not do any work period I find the vendors are constantly trying to get around everything they can so they don't have to do the work. This is such an awful way to operate, yet no one cares there to help you. When i have spoken with other departments trying to get help, all they do is transfer me to the foreign based customer service department. I spoke with a manager in India name BINA and she hung up on me. She kept trying to tell me to call the vendor to straighten out the issue, but I told her that you at fidelity are the ones charging me for something I shouldn't even be charged for, not the vendor that came out to look at my air conditioning unit. I'm thinking about going back to old Republic home protection. That company was not perfect, but they always took care of their customers. I've never seen another home warranty like them and appreciate them even more now.

They were courteous and they were on time. They got the job done.

They were on time and they got the job done. They took their shoes off when they came in and they were courteous. They got the right part.

The A/C evaporated coil was not installed properly. And now i am having to start and pay all over again to start the process again.