C.A.R.S. Complete Auto Repair Spring

- Brought my Kia Optima to C.A.R.S. based on good Google reviews and it was near my home - Was told they don't do alignments, but would diagnose the problem anyway - Learned they had sent my car to NTB for alignment while I was out getting coffee - I was told the alignment would set a baseline whereby they could determine if the issue was more complex - After the alignment, the car stilled pulled to the right and I was told I needed new struts and shocks, and likely a Camber Bolt kit to fix the issue - The estimate for all work was $1850.00 (not including the camber bolt kit) I agreed after-the-fact to pay for the alignment at NTB ($145) and the "diagnostic" C.A.R.S. did on my car ($115), but was skeptical about needing new struts and shocks (I certainly didn't think $1850 was a reasonable price). After some quick research and a few phone calls, I determined that I could find someone else to fix my car. Enter Beck & Masten Kia in Tomball. It took me a few weeks to get an appointment, but they fixed my car in a matter of hours. Here's what they did to fix it: - THEY ALIGNED THE CAR - I paid $92 ($59 for the alignment, $19.95 for tire rotation, and $15.95 for some routine scheduled maintenance). That's a difference of $1758.00 that I didn't have to spend, folks! Perhaps the mechanics at C.A.R.S. were well intentioned, I can't say, but it's clear they are inept or worse, crooks. Furthermore, I have a print out from NTB of the initial alignment done and it shows specified ranges that were completely ignored, and before and after alignments that didn't change. What kind of idiots work at NTB? I showed this print out to the mechanic at Kia and he just shook his head and laughed. Here's the lesson folks: ALWAYS DO YOUR RESEARCH before agreeing blindly to pay for repairs that seem expensive and unnecessary. C.A.R.S's slogan is "Welcome back to affordable car care." They must've taken their cue from the folks who dreamed up the "Affordable Care Act (Obamacare)!" My advice: DON'T BRING YOUR BUSINESS TO C.A.R.S.

unknown

I love these guys! First, I needed my windshield replaced quickly because I was going out of town. They were able to accommodate me and brought me home while the repair was being done. Second, this is the 2nd time in about a year I needed to replaced this windshield. This time, I save about $80 going to C.A.R.S. Third: This is the cleanest shop I have even been in! It was great feeling like I wasn't going to get dirty sitting on their couch! Owner, Dennis Mendoza, is a stand-up guy! Always focused on helping others. Glad to see the third location in The Woodlands! So convenient!