AirNow Services

What a change from our previous HVAC provider! The folks are professional and knowledgable. We have in addition to our Carrier units, humidifers and an ERV as well as zoned air control with digital thermasts. They knew the equipment and how it operated. Our old humidifer had a problem and they found it was still under warranty. They did all the work to get the new equipment in and replaced. The first time the equipment came in the box had shipment damage. They rejected it and sent it back. I have known of other vendors that would have removed it from the box and installed it with the hopes it didn't have a problem. In other words they treat you like they would want to be treated. The office manager is Tracy. She is great on follow up and will be sure to get an answer for your questions. Bottom line - they are a keeper!

I never thought anyone would be as good as Charlie until today. We have used Airnow for over 6 years and Charlie has been fair, honest, and professional every time. Dave came to the house to fix an AC system that quit over Labor Day weekend. We called on Monday evening and spoke directly to Charlie. Because he was out of town (still answered his phone), he asked Dave to come in his place. Dave was prompt, professional, and knew exactly what the problem was. Dave gives Charlie a run for the money !!

We've been using Airnow for all our A/C needs for about 10 years. He helped keep our old system up and running, was always quick to respond. Finally bit the bullet and got a total system replacement this year. Airnow was prompt, clean, quick to respond to any of our concerns. I highly recommend Airnow - you will get honest, knowledgeable, and reliable service.

Charlie has never attempted to take advantage of me by trying to sell me something that we didn't need or exaggerate the problem to create work for himself. Charlie prides himself on quality work, ethics, and professionalism. As a result, when our AC system eventually needs to be replaced, I will have no second thoughts on having him do the work.

While they did the work and the unit runs fine, the cost was outrageous. I priced the fan motor online at about $120. They charged me $600. The and quot;cleaningand quot; of the coils consisted of spraying Alka brite on the coils and rinsing them off with the hose. Alka brite costs about $25/gal and is mixed 3 or 4 to one with water. They charged my wife $200 per system for a total of $400. With the service call of $70 (which is supposed to cover their time to drive there and diagnose the problem), the total came to $1235. Now, even giving them a very generous profit margin for their overhead and expertise, this job should have only cost around $750. The owner of Airnow told me, and quot;I'm not going to apologize for my chargesand quot;. He told me to call another even higher priced A/C service and see how much they charge. That is not the point. Just because someone charges even more, that doesn't make it right to abuse your customers, especially women. I feel that they took advantage of the situation while I was out of town. My wife was stuck in a tough spot and had to get the A/C running. Had I been here, I would have paid the service call and handled the repair myself.

They did a good job. Our tenants were pleased.

They did a good job. The only problem I had was that they could not give me a receipt that day and they said they would email it to me, I didn't receive it. They did physically mail it to me. They were having problems the day of with their tablet. The work was just fine.

I have been pleased with their work.