THOMAS STONE & MATERIALS

This is not the rant of a disgruntled home owner. Over the last two years, I have purchased over $300,000 in landscaping materials for several homes, a few commercial buildings and my ranch. I always try to use local area businesses when I can, so when I was building a shop near 1604 and Bulverde, I thought I would give Thomas Stone and Material the business. On Jun 5th, 2013 I called Thomas Stone and Material to have 5 yards of 2-6 inch Texas Blend Rock delivered to cover the area around my shop. Georgina took my order and I paid over the phone. On June 7th, in the afternoon, Richard showed up and delivered what looked to be only 3 yards. When I questioned this, he only said ?the invoice shows 5 yards?. I called the office as Rickard left and spoke to Bill. Bill said he would ask the loader operator how much he loaded and call me back. I never received a call back from Bill. The next day, I had my crew place the Texas Blend that was delivered in the area around the shop. They placed it so thin that you could still see the landscaping fabric through the rock in an effort to stretch the short load that was delivered. When the pile had been placed, there was still a 20X25 area that needed rock. I re-measured the whole area and still came up with the same square footage. After the guys finished, I called back to Thomas Stone and Georgina answered. I explained the story and she said she would check and call back? she did not call back. Over the next few days, I called back several times and then was told they would check something else and call me back. I NEVER RECEIVED A CALL BACK. Each time I called, I requested that the 2 yards that were not delivered be delivered. Bill refused to recognize that his crew cheated me of the two yards and refused to deliver what he owed me. In my experience with Bill, Georgina, Richard, and Thomas Stone and Material, obviously I will not do business with them in the future. I recommend Keller, Stone and Soil Depot, or anyone else.

Due to miscommunications on both sides and a lack of thorough research on my part I did not initially receive the stones/rocks I was expecting. I contacted Thomas Stone and Materials LLC for information via the website regarding my project. I was impressed by how quickly Bill the owner responded. He suggested either base rock or decomposed granite for my project. I wasn?t sure what either one was so I asked for a description. Based on a brief description I thought the base rock sounded like what I wanted. I?m not sure why they call this stuff base rock because it is not actually rocks. It is a mixture of rocks and what they call stone dust. I am originally from Ohio. In Ohio we say drywall not sheet rock so I assumed base rock was a Texas term for driveway stones. Boy was I wrong. I really should have taken the time to search the Thomas Stone website thoroughly to make sure base rock is what I thought it was. I was so surprised by the product I received I contacted Bill to make sure the correct product had been delivered. He assured me it was the correct product. He explained I had to spread it out, pack it down and spray it with water. When I explained that had not been part of my plan he offered to come to my house and pack it down and spray it with water himself. I declined the offer. I cleared the base rock from my parking spot. Bill was kind enough to make a second delivery to my house free of charge. He delivered crushed limestone 1 ½ inch in size with barely any stone dust at all. This is what I was expecting. This is what we use in Ohio for driveways and parking lots. This is exactly what I wanted. Would I recommend Bill and his company? Yes! He has a lot of products to choose from. Please make sure you search the website thoroughly, make sure you scroll down to the bottom of each page. You can click on the pictures of each product to get a close up view. I highly recommend clicking on each picture for the close up view. Don?t be afraid to sound dumb ask lots of questions. Bill is a great guy. He is willing to go the extra mile to satisfy a customer. In this day and age when customer service is almost nonexistence it?s nice to know there are still guys like Bill out there that do care. Kudos to Bill and Thomas Stone and Materials LLC for GREAT customer service!!!

THE OVERALL EXPERIENCE WAS A VERY GOOD ONE. THE STAFF WAS VERY HELPFUL AND PROFESSIONAL. THE MATERIAL WAS OF TOP QUALITY AND IS A GREAT ASSET TO OUR HOME.