Elite Garage Doors & Gates

The repair person was early because a customer was not home. He was thorough and got the door fixed as well as anyone could considering the condition of the door. My chief complaint is they are extremely expensive and I feel I got taken to the cleaners.

We were stuck with the cars in the garage and could not get out. Upon arrival, the estimate was $650 for a simple adjustment that I could have done except my tools were not with me. Exorbitant price for the amount of work done. Tried to up sell me $150 on replacement of rollers. I tested the rollers and the bearings were good and no wear was seen (I was a certified ASE mechanic in a previous career). Don't like the sales practice and will not use them ever again. The cable tension is uneven between each drum and I will readjust now that I have my tools. Poor attention to workmanship. Didn't feel the technician was honest

We've used Precision before and they were friendly and we didn't have any problems. But their "24 hour emergency service" is not quite as they advertise. In the end, we were able to find another company able to come out and fix the door.

Even though the price seemed high, I hired Precision Garage Door of Fort Worth to install 3 new insulated garage doors and two openers. The salesperson came out, measured the openings, and we picked out the doors and paid the 50% down to order them. The salesperson asked if I was going to trim out the openings and I said yes, I was going to put on the 2x8's around the openings. I asked him what he needed to have to get started, and he said they needed the drywall up so they could install the tracks and openers. For the install, they asked if Monday or Tuesday would be better. I said "Let's do Monday, that way if there's a problem, we'll still have Tuesday to fix it." The epoxy floor was going on Wednesday. I spent the weekend getting the last of the drywall up, finished about 1am Monday morning, so it would be ready when they showed up Monday. When noone showed up by noon I called "We have you on the schedule for tomorrow". Fine, , it's a misunderstanding, but I these doors have to be installed before the floor gets epoxied to keep the dustout. Tuesday, around noon, and by 4:30pm had half of the first door up. Then they said they couldn't install the doors (high lift) because they needed additional framing in the walls. Also, the doors were 3" shorter than the openings. The salesperson told me it was my fault for not framing the openings in enough, he thought we were going to frame them down further. I said "Didn't you measure? Why didn't you bring this up?" So we pushed back the floor 2 weeks, I took down all the drywall around the doors, added another 4.5" of solid stud framing so they would be able to bolt the tracks in. The salesperson had said to call him before I put the drywall back up so he could make sure it was what they needed, so I called him and left a message. Finally 2 hours later, I got a call from the scheduler that the people would be out Tuesday. I said "All they needed done was the bracing for the rails?" He said "Yes, and for the openers." This was the first I heard about framing or bracing for the openers, so I said "What needs to be done there? Noone's said anything about the openers!" He said "Well, where they go on the wall, there needs to be something to bolt them to." Yes, I understand what bracing, is, but noone has told me where it needs to go, or if the regular 16" centers I have there is fine, or what. I asked where the openers went, he said "on the end of the shaft" I said "I don't have a shaft on it, where does the shaft go, near the ceiling?" He said "It's the thing with the spring on it" I said "I don't have a spring installed either". Finally I said fine. Then realizing I didn't want to have another delay, I called and talked to the scheduler "I just need to cancel all of this. It's obvious you don't know what you're doing, the doors don't fit, the salesperson didn't measure, he won't return my calls. I'm paying for a professional installation, not someone to guess and hack it together". After repeating this to the owner, I told him he can either come and get their stuff and the doors, and get it out of here, or I'll buy them off of him and finish the job myself. He said they wouldn't do that, because we had a contract. I told him that I signed the contract on the assumption they'd actually done this before. Finally he forced the salesperson to drop everything and come that day to verify that everything was fine. He finally showed up, and blessed it, and acted annoyed that he actually had to come by like he said he would to make sure that they didn't have ANOTHER wasted trip and put me further behind schedule. They showed up sometime Tuesday, while I was out of town, left about 3pm. Asked my wife how it looked and she said "Well, the trim's not on, neither are the garage door openers, and the doors are wedged against the drywall so they can't open, are they coming back?" I called them up, and they said it would be next week before they could send someone out to finish, unfortunately that's when the floor was due to be done. So they said they would call the following Saturday to set something up. At least the doors were there, so that could be finished. The Monday after, I finally called them, and they said "oh yes, I had a note here to call you" but no apology. They said they'd have someone come out Wednesday. I said "fine". Noone came Wednesday. I called again the following Monday, finally a week later someone came. The framing looks terrible, the openers are mounted to an unnecessary 2x6 screwed to the wall, and the spring frame isn't actually bolted to the wall. Luckily they left the release cords long enough that my 4 year old can grab it and drop the door on herself. This weekend I'll be redoing most of it myself, so that it'll at least LOOK like a professional did it. Never never never use these guys. For anything. If there's noone else, and its broken, just park outside.

They did a good job but they tried to up-sell me on a couple of things.  They tried to sell me a different motor, different springs, etc.  I know everybody's garage in this neighborhood had one spring and they wanted to sell me two.  They wanted to put in a certain part and I went to Home Depot and bought it myself and put it on. They did good work.  Showed up on time.  Everyone tries to up-sell you nowadays.

They were very good.  I am using them for my rental property.

Terrible. When the technician first got there, he claimed he did not have the proper tools needed to repair the gate. The limit switch was broken and he claimed they had to order a new one. I told him the last technician had simply used the one that was there. He said they had to order the new part. When he returned, the only tools he used were a wrench and a screwdriver. So obviously, he had not spoken the truth on his first visit. He said there work was guaranteed. The repair lasted less than a week and was back to where it was. Not to belabor the point after many phone calls and months, my gate is still not working and I am out over $500.

Precision Doors came on time, was courteous, and pricing was reasonable. The technician gave us options to upgrade to a nicer, quieter garage door that has a longer life but we declined. On the day of installation, they removed the old wooden one and installed the new one with no problems. They hauled off the old door and cleaned up the place. Everything went smoothly and as expected. We'll definitely use them again!

unknown

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I called Precision at 8:30 PM on a Saturday evening hoping to leave a message to get on the schedule on Monday. I was surprised to discover a real person answered my call. Dustin quickly took my information and set up a repair appointment for the next morning. He was very knowledgable about the problem we were experiencing and assured me that our technician would be able to solve our problem in one visit. He gave me a two hour window for the arrival of their service person on Sunday morning. Tim arrived on time the next morning, dressed in a company uniform in a nicely maintained and marked truck. He went right to work on our door after giving me several options for the necessary repair. The company offers a three year warranty or a ten year warranty on their work. Prices for all the work was stated up front and agreed to. Tim had our door working perfectly in about 45 minutes. I had previously used this company once before when we accidentally knocked the door off the track. This was in 2014. Tim was my service person on that day also. I was surprised that he remember things we had talked about then. Precision Door service is a well run and professional company. I am sure there are less expensive companies out there, but for the level of personal service and quick response, this company can not be beat. They receive Five Stars from this very satisfied consumer.

AVOID THIS COMPANY AT ALL COSTS.  Called to have my driveway gate fixed.  They came to my house and I was not home but the gate appeared to get fixed.  They called me to charge my credit card and I asked for an invoice which I did not receive.  A month later I have the same problem and call back the company.  They then tell me that $298 was simply a "diagnostic fee" and that the "invoice" provided me "good, better and best solutions."  Told them that I never go the invoice.  Turned out they wrote down my email address incorrectly and never wondered when it probably bounced back.  So then I say well if this was a diagnostic fee, besides it being a rip off, I still need you to fix the gate.  Then they tell me, "oh we don't do gates anymore."  But they have no problem keeping my money.

Then, to add insult to injury, the invoice they finally sent me gave me options ranging from $552-$3,960.  Today I had a company come out and "diagnose" AND fix the gate for $235.  What a rip off this company is!!!

Funny how they post on their website that they have all five star reviews but then there is no place for somebody to leave a review.  Can you say false advertising????

PLEASE DON'T USE THIS COMPANY YOU WILL REGRET IT IF YOU DO!

unknown

Found Precision on Angie's List Monthly edition.  Saw they worked on broken springs for my garage door.  Received a free service call due to I am an Angie's List member.
Precision were able to visit the day I called.  The tech Tim called before he arrived.  He was very nice, professional and gave me a quote for the job.
The price from the quote was great so I had Tim fix my broken spring immediately.  Only took him about an hour and my garage door is working again!  
Super satisfied with the service.  I will use them again and recommend them!
Thank you Precision and Angie's List for making my life easier!
Kelly McGregor

The install of the opener was fine. It works and operates fully.
The tech was very nice and appeared to know how to install the equipment, as expected.
There were a couple of not-so-positive things though. One of which was he miss drilled a couple of holes in ceiling. So now there are two extra holes that are visible in my finished garage. The second thing was when he went to install the garage door opener panel to the wall. My house was build with pre-wiring installed for an opener. Where the opener attaches to the wall, there is a solid faceplate. When he attempted to drill a small hole in the solid plate, it snapped in half. 
Now, I know these are only a dollar, but I found it unprofessional that a company would allow an employee to come to a customer's home and break a piece of their property and leave with it still broken and not fully installed. 
The panel that opens and closes the garage door is wired up but is dangling from the wall, as he left it.

Installer (Dakoda) arrived precisely on time and immediately got to work.  Even when I would venture into the garage and ask questions, he never stopped work.  The new doors are insulated and very quiet.

All work went exactly as promised on the company's website.

Everything well from the time i called in, to get a free quote..I called 10:00am they were out same day . They gave me a 2 hr window between 12 and 2:00 pm   they were punctual . Installer called before arriving and were here like they stated..  Installation went well. No complaints. I would use them again.

I called in and was given a range of times for later the same day. The installer showed up promptly, discussed options with me and provided a detailed estimate. He returned the following day with a door which matched the other door which I did not replace, Despite working in a crowded garage with limited room to maneuver, Raymond completed the job well. I will definitely call this company again.

Clean, professional and got the job done.

Hard worker (Tim), trustworthy, very good communication about the problem from the start.  Explained thoroughly to both of us before starting the work.  Safety inspection and end result with more explanation.
Excellent service.  Phoned for appt within one minute of leaving message for request (by owner/answering service).
I would definitely use them again.