Century Granite & Marble

"Our terms and conditions are clearly printed on the bottom of every work order. Century does not fabricate an overhang on our sink installations. Our sink holes are cut to be flush with the sides of the sink as seen in our showroom. Century regularly installs sinks of all types and of all quality. Century Granite is sorry to hear that the client was not satisfied with their installed products. Our salesperson offered to re-manufacture and replace the laundry piece if it did not meet their standards; however, the client never responded with an answer. We were under the impression the client was satisfied with the work completed. Century Granite has been successfully serving the Greater DFW area for more than 15 years."

"The client spent only $2,665.00 with our company to fabricate and install Absolute Black honed granite for their kitchen. We have installed this same granite in many homes without any customer complaints. The client did personally select this material. During the installation the drywall was marked. We sent a professional painter who performed the drywall repair at Century's expense. The client was satisfied with the repair and asked the painter to perform other additional work in their home. The last correspondence Century had with the client was by email dated Tuesday, June 17, 2014 9:11 PM where the client stated "Your guys were very courteous today and did a nice job on the countertops." Century was completely unaware that this client had any further concerns with their job."

"Century Granite regrets to hear that [member name removed] was not satisfied with our service. [member name removed] visually inspected and hand selected her stone slabs "Orion" for her granite countertops from a third party vendor. We purchased and fabricated the slabs to her specifications. When we came to install the countertops, [member name removed] was not satisfied with the color grain of the material. Century Granite went to bat for her with the vendor and was able to secure new slabs without any additional cost to her. Century Granite re-fabricated the new slabs and performed the installation also at no additional charge. [member name removed] was satisfied with the installation and had no further complaints about her countertops. [member name removed] hand selected a special order backsplash material provided by an independent third party vendor of her choice. Century Granite purchased the backsplash material by her specifications and provided the installation. After all the material was installed, [member name removed] stated that we performed poor workmanship. When asked about the problem, [member name removed] reported only that some of the 3x6 tiles were slightly darker or lighter than others. The material that [member name removed] selected is a natural stone product with inherent color variation. Upon job completion, the [member name removed] were unhappy with their job and wanted to speak to our management. Century Granite promptly sent the President and Owner to directly speak with them to understand their concerns. Our president inspected the job and asked to hear their concerns. [member name removed] were both present. [member name removed] stated that since they were unhappy with their job they were not required to make payment for services rendered and that he already had secured an attorney. [member name removed] did not make any statements about any problems with the job. Upon inspection, the job appeared complete and in good order. Our president stated that he would be happy to work with their attorney to close out the job. Century Granite called [member name removed]s attorney as specified. The attorney stated that the only problem with the job was one tile needed replacement and that prompt payment would then be made. Century performed the tile repair immediately and collected final payment. Century Granite goes way beyond the typical requirements for their customers to assist them with their projects. As seen in this case, Century Granite will work diligently with any vendor of the customer's choosing to secure the materials that they desire. Century Granite's staff will work hard to rectify reasonable customer concerns in a personalized manner. Again, Century Granite regrets to hear that [member name removed] is not happy with her new custom kitchen since we strive for each customer to be satisfied with their project."