C & T Lawns LLC

Well in the past three years, we have not been happy with their work. They have been very good at mowing and edging, but destructive otherwise. The last three years, each time they weeded our garden, they either pulled out a rose or wacked a rose to death. I am a grower of Hybrid T and Antique roses. Last two years they replaced the rose they killed. This time around they wacked my Double Delight Hybrid T, even though I called them a head of time and cautioned them. What is worse, when I called Chris, he tried to blame it on us ("a lot of weeds") and pulled his guys out without finishing the job. What a way to treat a customer. I am very disappointed. We'll see if they will pay for the rose.

Very friendly and very professional. Very honest as well.

The products, service, and results are excellent.  It's unfortunate that both years I've experienced missed applications, and then poor follow-up when I complain about the oversight.  C&T was kind enough to provide a schedule showing type and month of each application, so it's easy to notice when the applicator doesn't show up.  It seems odd that I have to call to remind them or be forced to accept a partial credit the following year, and then haggle over that.  And I have yet to receive a call or letter in the spring to remind me it's time to renew.  Maybe I'm a bad customer ?

It was a great service.  They charged by the hour, $40 an hour.  They were very helpful in scheduling the actual work because we don’t always have a fix schedule.

I am very happy with the service they do a great job.

All work was done well and on time.

They did really well. The president, Chris Austin, was very knowledgable when he came out here to give us our quote.

Jimmy the landscape designer was absolutely wonderful. He took the time to hear my ideas as well as tell me his ideas with in-depth knowledge of each plant and tree he suggested. He was always available to get a hold of via phone or email. His crew was professional and proficient. Jimmy personally saw through my entire project to the finish and the result was beautiful.

Overall- I am giving the company a grade of D because they did show up as scheduled but that is about the only positive I can say for them as I ultimately fired them. At first they did a good job with the leaf removal but once that was done, the remainder of the service was mediocre at best and some days shoddy; however, the price for the service was top-tier in comparison to other lawn companies. In the end I felt like I just paid extra for a poor quality job. Here is why I fired them: I became increasingly disenchanted with the service as I noticed that they didn't spend a lot of time on my yard and the main method of cleaning the yard was using the blowers at full force. Every time they came, I had to go clean my yard because there was dirt and yard and tree debris covering all of the hard structures in my backyard. They were fond of blowing all of the clippings and debris on to our pathways and letting it collect to the point that we had to use a shovel to dig up the piles they left to uncover a few of our stepping stones. I was annoyed by this but the real point of no return began here: I watched as the yard crew power-blew down an entire bed of irises and blew all of my newly planted jasmine of 6 trellises and just left them all on the ground. My yard looked nicer before they came as the yard was covered in dirt and mud and my plants had all been knocked down. I immediately called the account manager with whom we signed the contract to let him know that I found this to be unacceptable and describe what happened. He assured me that they didn't do business that way and would talk to the crew, but he never checked in with us after that to see if service had improved subsequently (It didn't). In the mean time- the crew was supposed to weed the beds- mostly, they didn't. In fact, I did all of the major weeding myself and left a few test dandelions in front to see if they would bother to pull them. I left the obvious ones with flowers on them so there was no mistaking that this was a weed and they never bothered with them. I was already toying with terminating the contract as I felt that they were doing a lazy job but we had paid in full and I didn't want to go through the hassal but the final straw for me was when the yard crew weed-eated down a bed of Astilbe. The irony is that when it was weeds they left them, but once I cleared that area and planted something nice (there were 10 and they were all about a foot high) they cut them down. The irony beyond that was if they thought they were weeds- cutting them down with a weed eater doesn't eradicate weeds. At that point I called to terminate the contract and spoke with both the account manager and a woman at the front office. To her credit, she asked for a second chance because they were unaware of any issues up to that point but I explained that I had already reported issues and that this wouldn't be a second chance, it would be a third chance and it further illustrates that there are communication issues in the company. Why should I be the one to teach them business 101 when I was already paying so much and having to clean up after them and do the weeding and now replace plants? We sent the termination notice and it took a bit to hear from the company owner via email. He wanted to revoke both the paid-in-full and Angie's list discounts and charge us what would have been full price for the four months. We explained in detail the issues we had experienced and felt that this was adding insult to injury as the contract was being terminated for repeated sloppiness and dissatisfaction. I also pointed out that there was no language in the contract we signed that notifies a customer that any discounts applied would be null and void upon contract termination and that all of their actions would be faithfully reported to Angie's list as well. He changed his tune at that point and refunded us the remainder of our balance. I got the impression that he was unaware of our complaints from his response which, again, highlights the total lack of communication within this company. As an owner, you better believe that I'd be on the phone to unhappy customers to at least hear first hand what went wrong so I could prevent it in the future, even if I couldn't save this particular contract. Looking back, I wish I would have fired them earlier. They didn't do an outstanding job and we had to fight to get the correct amount owed to us after termination. They've had glowing reviews, so we were surprised that we and our yard were treated this way. The sad part is that I was really looking forward to having some extensive landscaping done, but this company doesn't deserve another red cent from us.

Please see above.

Their service was very good. They do a good job.

Went smooth.

We have no problems with them whatsoever. I would recommend them. The quality of their work is very good. They aren't the cheapest.

Excellent. They are right-on with their cost estimates, proffesional, and provide quality work. In the past 6 years we used them, we never had a complaint.

Excellent service

I am on a contract with them. They are always willing to help me with new things. They had also build a fence for me. They are all very nice and willing to help. I have all good things to tell about them.

CT was great. Chris gave a firm estimate for changing all the dead flowers and putting in new beds and flowers for the winter. They showed up on time and did a great job. Everything looks great and they followed up a few weeks later to make sure the plants were doing fine. Luann is also great and knows her stuff. CT also did my Christmas lights and did a great job - we will certainly use them for future landscaping needs.

They were very good. They did exactly what they said they would do. They returned calls quickly and answered any questions that I had. The woman from their office was very thorough in explaining everything. The price they charged us was exactly what they had quoted. I would definitely use their services in the future too.

We are very happy with them. They mow the lawn weekly. I also have them come out and go through a lot of the flower beds, and they basically clean up all the flower beds. They trim all the bushes and the trees. We have an annual service agreement with them for that. They mow weekly from March until October and then after that they just come out on a monthly basis. The labor cost for the initial cleanup was $350. They come monthly and trim everything. We travel a lot in the spring and the fall, and it did seem like a good thing to do. I compared prices for the mowing part but not the other part, and I am happy with the price. I would rate them highly.

I am pleased that I have contracted the services of C @ T Lawn Service.

Went well, prompt in getting us estimates as well as prompt performing the work and did a good job. we still use them for fertilizer, etc.

They show up on time, do the work well with positive results.

The landscape designer charged $250 for her work which she could apply to landscaping if we chose them to do it. Else, we would have the drawing for $250. We just kept the drawing. We used their tree-trimming services because they were more reasonable than a couple of firms that we had asked. Three young men who did the tree trimming for us were great working as a team. A lot of the quotes that we were getting were about $2000, while C and T Lawns charged us $1250. I didn’t feel that $250 was bad to begin with, and we incorporated it towards the tree trimming cost.

I felt that the company's prices were fairly reasonable. They company did a great job with being on time and doing their job neatly and efficiently. We were able to communicate our needs to them and they did a job well done. We plan to use them in the future for our lawn care.

Work was performed as described and estimated. Completed on time and to our satisfaction. LuAnn is great to work with.