Benchmark Mortgage - Deanna Morgan

Both my husband and I are impressed with how Deanna conducts her business and how she worked with us. Smiling when she asked us for items we were reluctant to give helped to give, gave us patience as we learned about all of the new requirements the federal government is now requiring in order to obtain a loan. She was empathetic, understanding and on top of every detail. Within 36 to 48 hours she provided us with what we needed to make an offer. She would have been faster if we would have been. In every communication, DeAnna was forthcoming with where the process was and what was required of us. DeAnna and her team managed the details with confidentiality and honesty, which at this point in our lives is very important. When we needed documentation or questions answered she was easy to get a hold of. Working many evenings and weekends, she was available and responsive to provide a sample HUD or quick payment approximation, which is when we would find properties. Even though we didn't need it, I was surprised to learn what she knows and how she could help in the future. She just worked with a foreign national to purchase a house that included foreign wire transfer, translators and contracts. In addition, even though she doesn't originate pool or construction loans, she will help to coordinate them. Whether i need to know about the industry or how to add on to my house she is a one stop shop for us. With all that we learned and how she worked with us, we have confidence in her abilities to help us with our simple transaction. Even though we did not end up purchasing a new property last fall, we will use her the next time we do need a loan.