The initial contact and scheduling went well, and they were able to quickly come do the repair. They arrived on time and went right to work. When the crew left, they told me they were out of window cleaner and that they could not properly clean the window. I agreed that was no big deal and that I could clean the window after 24 hours as they directed. When we attempted to clean the window, we learned there are marks, water spots and streaks that cannot be removed. It is now apparent that the company did not use a new piece of glass, but that they replaced my window with an old, used piece of glass. I have twice attempted to contact them with no results. I will keep trying and edit this review if they replace my window with new glass.
Description of Work: They replaced a broken window pane in a large sliding bedroom window.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$185
G. R.
01/2016
5.0
replacement windows
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Erik H.
10/2015
5.0
glass repair, replacement windows
 + 0 more
unknown
Description of Work: Installed glass on one full size glass door and two windows. Pros.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Robert C.
09/2015
5.0
glass repair, replacement windows
 + 0 more
unknown
Description of Work: Replaced broken pane of glass. All went as expected and work performed very quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Kathryn A.
03/2015
5.0
replacement windows
 + -1 more
They did a good job. Somebody came out at the end of the day and they performed the service. The price was good. They were fine. They did the work at the price quoted. They came on the day they were supposed to come.
Description of Work: I used the Precision Glass. I had some broken windows and they replaced them. I had three windows replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$325
Billy W.
07/2013
5.0
glass repair, replacement windows
 + 0 more
I saw them working at my neighbors house. David came over and gave me a price to fix it. He contacted me the next day and said he was enroute to come and fix the pane. He was awesome, laid out cloth on both sides of the window. He removed the window carefully. He installed the new pane and put on new trim around the window. He cleaned out the area around the work. It was immaculate. I will definitely refer him to friends and family.
Description of Work: They replaced a back window pane.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Shannon C.
06/2013
5.0
replacement windows
 + -1 more
My son broke the window on Wednesday night. I called them on Thursday, they said they would get out that day or Friday. They called me on Thursday afternoon and said: "we can't get out, can we get out there on Friday?"; and I said: " I had something going on". So, they called me late Friday afternoon and said: "are you available?" and I said: "no' and they said: "we'll get out there Saturday morning, we will take care of it for you." They charges us from what they originally said. They got the job done under 30 minutes. They only work Monday to Friday, but they even came out on Saturday to get our window fixed. Somebody had rated them kind of a low on something and I think it was responsiveness, but they responded quickly. We definitely had an A experience and it was a matter of working around our schedule and theirs, and they made it work. They went above and beyond the call of duty and they didn't even charge us extra.
Description of Work: I used Precision Glass and Mirror Co. to fix our single pane glass window that my son broke.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
JEFFREY L.
01/2012
4.0
replacement windows
 + -1 more
They came out under emergency conditions but charged an exorbitant amount. They were responsive, and made the repair the same evening that we called.
Description of Work: They replaced a window after our house was broken into.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$595
Waleed H.
09/2011
1.0
glass repair
 + -1 more
Bad experience.
Description of Work: Called them after my house was broken into to have window and door glass replaced. The estimate was very high $1400 plus. I scheduled them to come out at around 4:30 pm after I came home and discovered the burglary. At about 5:30pm I received a call from one of the guys who was going to come to my house, he was asking directions He told me it would be about 3-4.5 hrs. Before they got here. At 6:50pm I called him back and told him that the price they quoted me was too high and my insurance was not going to cover it. I asked them not to come. They said that was fine and never mentioned any minimum service fee. Today 9/14/2011, a representitive from this company called me and told me that I there was a minimum $100 service fee that I owed him. I told him no and then he said if I was a "good person" I would pay him $75.00. I told him no. I believe he was trying to rip me off as I ended up paying half of what he quoted me to another company.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
$1,400
Response from PRECISION GLASS & MIRROR CO
Gentleman called for emergency service and scheduled. Technician called to let customer know he was on his way - customer said to "come on." Customer called 30 minutes later to cancel after technician was almost there - our technicians are on call and leave their homes and families to perform emergency jobs at all times of day - this technician still got paid for the emegency even though customer refused to pay anything!
Mary B.
04/2009
5.0
replacement windows
 + -1 more
It was in a three-story townhouse, so they didn't have ladders to reach high enough. They had to put up scaffolding. They came in right when they said they'd be here. It was a great experience. They cleaned up after themselves very well. They called at 8:30, said they would be there in an hour, and arrived by 9:30. Their price was better than the competing price; they were under by at least $200.
Description of Work: They replaced a window in my house this morning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
06/2006
5.0
glass repair, replacement windows
 + 0 more
It was a hard job. They were neat. Took their shoes off when they came in. Easy and nice to deal with.
Description of Work: Replaced windows for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,000
CAROL M.
05/2006
5.0
glass repair
 + -1 more
I called on 4/10/06 and workmen came the same day. There were two workmen, both very polite and efficient. Telephone Rep also polite and professional.
Description of Work: Replaced upper glass in window.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
CHRISTINA C.
10/2004
4.0
glass repair
 + -1 more
THE WORKERS WERE VERY FAST AND EFFICIENT. THERE ARE NO COMPLAINTS.
Description of Work: THE COMPANY REPLACED BROKEN GLASS IN VARIOUS WINDOWS AROUND THE HOUSE. THE WINDOWS WERE VERY LARGE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Glass and Mirrors
FAQ
PRECISION GLASS & MIRROR CO is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
PRECISION GLASS & MIRROR CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, PRECISION GLASS & MIRROR CO offers free project estimates.
No, PRECISION GLASS & MIRROR CO does not offer eco-friendly accreditations.
No, PRECISION GLASS & MIRROR CO does not offer a senior discount.
Yes, PRECISION GLASS & MIRROR CO offers emergency services.
No, PRECISION GLASS & MIRROR CO does not offer warranties.
PRECISION GLASS & MIRROR CO offers the following services: Sell, remove and install glass. Service and replace doors. Service and replace drive thru windows. Custom shower doors. Emergency board up service.