Texas APS

It went great! They showed up the same day to give the quote and do the work and it was all done in less than a couple hours! I would totally call then again.

The service of the clogged pipe went fair. The service was done. I would not call them back due to the fact that there was no safety gear on the staff members. No shoe covers, no masks, or gloves. The staff members did not try to keep a safe distance when speaking. The date of the requested service was in late April in the midst of the COVID 19. The company did not take the steps to protect their employees or customers. I've sent an email with my concerns to Texas APS and did not hear back from them. I had to reach out to a third party to have Texas APS email me back, to only receive a one-sentence apology. Service was fine customer service and safety is poor.

This was Saturday the day before Easter. They got back to me immediately and Julian came out as soon as he was finished with another job and fixed the problem. He also checked my water heater and found a serious leak there. So we replaced the water heater after Easter. Nice, efficient, professional. They knew what they were doing. I would hire them again.

We have American Home Shield (AHS) and they assigned a company to come out and identify the problem. They speculated that it might be necessary to tear up the tile floor and air hammer out our chisel out concrete to get to the leak. However, it appeared that the leak was around the coupling just as it entered the floor. But it looked like a potentially expensive job and they quoted me $1800 to fix it. When I found out who would do the work and not the "older guy" who came out, I told AHS that I wanted to opt for the $500 cash-out option in my contract. I didn't want their assigned company. I told the company and AHS that I wanted to go direct and get reimbursed. I then began to look for another company that could do this and potentially save some money. I didn't like the idea of a fixed quote of $1800 for something that might not be a big deal. That's when I called Texas APS and their guy, Matt, came out to look at our problem. He looked over the situation and then gave his manager his assessment. Texas APS came back with a quote that was a range of between $750 to $2400, worst case scenario. This was much more appealing than a fixed, worst case scenario quote. Texas APS then sent out their plumbing specialist, Matt. Matt is a cautious, discerning person who carefully deterined that it appeared the crack/leak was only coming from the pipe coupling. This meant it was not below the floor level. He carefully removed the PVC coupling from around the pipe and replaced it with a new coupling and section of large, flexible, black rubber hose. This all worked and solved our problem. He was done in two hours and we saved a lot of money. I'll soon be 70 and over the years I have seen a lot of contractors and when looking for one, you want 1) someone you can trust to do the job right and 2) price it right, price it fairly. Texas APS was that company and and did just that. I have to give credit to Matt who I believe made all the difference in the world. He's a problem solver who cares about the work he does and the customer. The other company has been quoted as saying "AHS is my customer" not the consumer. Texas APS is not affiliated with AHS and only care about the end-user customer. I highly recommend Texas APS if you have a gnarly plumbing problem.

They came in after my business hours on a weekend. They took care of it without interfering the office patients. They were professional. They were on time. They were efficient. They were very educational. They informed in a way that I could understood what they were doing.

I have no complaints. They showed up on time. They knew what they were doing.

It was great. They were able to get here the same day . He was able to found other pipe & fixed it, and he adjusted it without additional charge. I was just really happy for their prompt service and how they really got here quickly.

It went good, they worked on schedule and we didn't had any returning problems after that.

They did a great job and were here in a timely manner. Things went better than I expected and I would highly recommend them. I have used them a couple of times and I would hire them again.