GVEC Home Services

GVEC gave me a one-year HVAC Spec Check Maintenance Plan Membership at their meeting on 19 March 2024. See attached flyer. I was contacted by GVEC to schedule the inspection. I scheduled the inspection for a Friday, but the technician called me on the preceding Wednesday morning saying that he was already at my home for the inspection. I was not at home when I took this call and I later told GVEC that the inspection should be done on the date scheduled. The technician showed up on Friday and inspected my upstairs and downstairs units. I was with the technician during the entire inspection. I later re-read the flyer and found that the Spec Check included blowing out condensate drain lines and lubrication of moving parts. The technician did NOT blow out the drain lines or lubricate any moving parts during the visit. This work was NOT done for either of my units. Several weeks later, I contacted GVEC service department for a redo. I told the service department that I had NEVER received the promised full HVAC Spec Check report. They finally emailed the report. So that GVEC could finish their incomplete work, I scheduled a redo of the Spec Check Maintenance Inspection ONLY for blowing out the drain line and lubricating moving parts of the downstairs unit. On the second visit, a supervisor came to finish the work. Again, I was with the technician at my downstairs unit during the entire visit. He vacuumed the top end of the condensate drain line, but he did NOT blow out the drain line. Vacuuming is NOT blowing out condensate drain lines, as was advertised. Also, when I asked the technician to lubricate the moving parts in the downstairs unit, he said that GVEC does not do that – in spite of what the flyer stated. I am extremely disappointed in the service that I have received from GVEC. I am also very glad that I did not pay for this inspection. Otherwise, I would have been paying for a service that I did NOT receive.