GUTTERMASTERS
About us
Guttermasters has been in business for over 30 years, all worker are employees not sub-contractor, all employee have been with the company 5+ years. We are a small woman owned business.
Business highlights
Services we offer
5' OR 6' GUTTERS STANDARD OR JUMBO DOWNSPOUTS., ASSORTED COLORS, COMPLETE NEW INSTALLATION, EXPERT INSTALLATION, REPAIRS OF EXISTING GUTTERS CLEANING ON EXISTING GUTTERS, RESIDENTIAL AND COMMERCIAL
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
0% | ||
0% | ||
0% | ||
8% |
"Thank you for the nice review we appreciate the business."
"Thank you for the nice review we appreciate the business."
The work was done on time and for the price quoted.
Less than 2 months from date of installation, I noticed that one of the gutters in the rear of my home was overflowing and leaking. I contacted them immediately. One of their technicians (Ray) came to inspect it. Ray indicated that an additonal downspout was needed and quoted me an addtional $99 + tax to install it. I assumed that the owner of this company would know my roofline and how the water flows off of it since he's installed all of the new homes in my neighborhood built by my builder, Chesmar Homes. I was thoroughly disappointed in this response after just spending over $1K on this "home improvement".
Fast forward to 2013, it's still less than 2 years since this product was installed and I now have NUMEROUS leaks in these gutters. I reviewed my paperwork and I did sign off on a 1 year warranty on WORKMANSHIP. I contacted them and received a call back from the owner listed as Sandy. I explained to Sandy the issue and she advised me that "maintainance" needs to be done which entails "inspecting the sealant" and then "adjusting the gutters" due to shifting of the home. For ANOTHER $99, they would come out and perform this task (my contract says only $79). There are no trees or any debris in my gutters to cause this issue, other than their WORKMANSHIP. I also explained to Sandy that I was not happy in the way they handled my concern shortly after the install. I believe they should've designed my gutter system with the appropriate number of downspouts taking the pitch of my roof into account...especially since they've installed gutter systems on this exact same floorplan on numouers homes in this development. Sandy responded by stating to me that they "are not Gods" and can't predict how water will run off my roof. Needless to say, I was shocked. I thought I was dealing with professionals who understand rooflines and water run off as it pertains to gutters...
There was no offer by Sandy to resolve this in any way, short of paying them more money. No offer to provide a complimentary trip to see the gutters, test for leaks or even a discount of the "adjustment" she describes as "maintainance" to satisfy a customer. In fact, I question this adjustment is even needed. My facia boards have not "shifted" as Sandy suggested as a reason for the leaky gutters - sight unseen. Rather, Sandy just referred me to the contract where I initialed their 1 Year Warranty on WORKMANSHIP.
I advised Sandy that I would provide this factual account of my dealings with her and her company, Guttermasters. She then said that since I was "threatening" her by doing so, there was really nothing left to say and that it was my perrogotive. I told her it certainly was and the call ended. Sandy, this is EXACT reason why Angie's List exists.
Consumers beware.
"Guttermasters gave you a fair price & a great job according to gutter manufactures installation information as I explained. You signed stating that your where satisfied. We informed you of everything upfront before you contacted us & signed the paperwork to do the job. Your "F" score if unfair, along with being morally & ethically wrong due to the fact that you made the decision not to do what we recommended back in 2011, also because you are wanting something for FREE a YEAR after the warranty expired."
Licensing
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