Felton Cleaning

I hired Felton Cleaning in March 2025 after being paired with Lacey and 4 other Angi-recommended service providers for a whole-home, sale-ready, deep clean. After communicating with 4 of the 5 Pros on cost/length of time/schedule and itemized tasks to be done, I decided to give Felton my business, especially reading the quote on the page “Raise your cleaning standards. Very attentive to detail, and reliable. My word is my reputation! Will be on time and happy to be there! God bless!” Unfortunately, the transaction didn’t go as planned and she did not hold up her end of the transaction nor live up to her word. Upon arrival, she immediately increased the agreed-upon price by $50 before any work was done. Later in the day, she called to tell me her help didn’t show up so she would have to finish on another day. It was during this call she asked me to agree upon an even higher “fair” price. After I did not do that, she told me she had finished cleaning and requested me to pay the 2nd half of our contracted price. After responding that I would do so when I inspected the work, she asked me to wait 4 days before doing so. On that 4th day, she informed me that she would not be returning to finish (because when she told me she had finished, it was a lie) unless I agreed to renegotiate and pay her even MORE money. She ended it by saying that I “was ahead.” The house was only half cleaned. Several bathroom mirrors hadn’t been touched, nor the stove completed. I do not agree that I came out “ahead” considering the delay in this transaction single-handedly delayed putting the house up for sale. If Lacey would have lived up to her word and reputation, she would have honored the transaction even if it wasn’t worth her time. I could only attach 10 photos of how the house was left after Lacey cleaned (the dirty photos) so I only attached the “after” photo of the master shower. There was no need to attach cleaned mirrors and vacuumed/mopped floors that I completed myself. Please do not mistake the clean shower for Lacey's work. Lacey is probably very good at the light, biweekly or monthly touchup cleanings.

This was by far the best cleaning service I have ever received. Showed up early and very communicative throughout the entire process. This was the dirtiest house I have ever send and now it is spotless, will 100% hire again

She got along with our animals and was very thorough and professional. We are pleased with service and will definitely use again!

It went great! She was very thorough, trustworthy and polite. Definitely someone I would trust in my home alone.

Lacey did an excellent job on our rental , she went above and beyond what needed to be done !!

The best. Prompt and did stuff we did not even ask for! AAA!