ACE Heating & Air Conditioning

Highly recommend! A/C went out on Friday night, and they came first thing Saturday. Coil was leaking, so they added refrigerant to get us through weekend. Jeremy was AMAZING at communicating!! He was also extremely patient with us, for when we found it was a coil issue, we first wanted to see if we could get a better deal through builder or initial installer. In all, we retrieved over 6 other bids, and found their pricing very comparable, in fact, one of the best. Once we gave OK to do work, they returned quickly. Alden and Roy came out and replaced the coil. They were very nice, respectful of our home, and diligent in their work. We are pleased all around!

I was warned by the owner that labor was $90 an hour and I assumed that he was saying this to say he was a quality company that didn't mess around, because at $90 an hour I expected to get a highly skilled professional in HVAC systems. This was not quite what was delivered. I diligently tracked the workers hours as he was 45 minutes late the first day and I wanted to ensure I wasn't billed for time not worked, but despite this effort, I was. In total, I was billed for about 23.5 man hours when the technicians were in my home no more than a combined 15, and my number is generous, given that much of that time wasted talking on the phone, trying to get faulty equipment to work (an hour spent trying to get small camera to send into the ducts to work that was a dud and produced nothing), sitting on the toilet, watching each other work (one worker did most of the work and the other mostly walked around not doing too much) even spent and charged me a half hour calculating my final bill. In a two day span they had to return for "supplies" 3 times, each time gone over an hour. 45 minutes late one day, 30 the next (but charged as if they were on time). I worked side-by-side with the technicians as an assistant, keeping them on point and helping do the minor tasks like running tools, etc, but it didn't really prevent the one employee from finding ways to get out of doing much of the work. They were gone nearly 2 hours for lunch each day (was billed for their lunches). One technician was constantly on his cell phone, even taking calls for a "side business" for HVAC that he had going on. I made mention several times of a specific area that needed attention (ducts falling off the plenum) and it was ignored, the technicians did not want to perform the work (it was hot, but I would have rather they said they didn't want to do the job then do it poorly). I made mention of the excessive hours when handed the bill and the technician said he "already shaved off as much as he could," which made no sense to me as if anything, he padded the hours, so I had to take it up with the manager, which I did. I spoke with the owner/manager multiple times after the process about being billed unfairly and he was prompt and attentive to my concerns, even saying later on that they had let go the technician who was so unprofessional at our home. He offered a $150 refund, which although modest compared to how badly I felt I was overcharged (total labor was $1665), the owner very graciously helped me coordinate with an insurance company to help defray (partially) the overall cost. I considered that a favor and didn't want to push him by asking for a larger refund. However, I called on a weekly basis from September through November asking where the refund check was and it still has not come. In late October Troy (owner/manager) apologized for the delay and said it would be sent out immediately. Over a week later and still no refund. I'm tired of calling and asking them to do what they said they would do, don't feel like I should have to. I imagine this company is adequate for standard technical jobs, but I wouldn't want to have them for anything that requires "hourly" billing, it's a bit of a trap since they get to decide the hours and they don't seem to line up at all with what the work that is actually performed. I was literally billed for 50% more of the amount of time that the workers were actually at my house (granted, some extra time is fair due to travel to site etc, but by no exaggeration, twice the amount of time was charged to me, and 3 trips to get supplies is something a Homer would need to do, professionals should know what they need and get it on the first trip, if not the second). Disappointing overall, they were recommended to us by a competitor/companion of the industry who had to turn down the job due to an employee who was let go, so we felt like it was a pretty bad loss on our end.

I have used them for about 18 years. I have used them for anything from installations to service calls at a few different properties. They will come out in the coldest and the hottest weather. They are very knowledgeable and Troy trains all of the employees very well. I enjoy using their service.

I liked everything about them. I would use them again in the future.