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26 years of trusted experience
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Reviews
4.611 Reviews
Showing 1-11 of 11 reviews
Wendy M.
11/2015
internet service
 + -1 moreunknown
Description of Work: The service is not always perfect.
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Yes, I recommend this pro
Lori M.
12/2014
internet service
 + -1 moreunknown
Description of Work: My parents use Grande and were having some issues with the service. They called and the response was great. They sent a tech out and he spent several hours ensuring that the problem was fixed and that there were no other issues and that they were happy with the results. Outstanding service.
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Yes, I recommend this pro
Steve K.
10/2014
internet service
 + -1 moreDid not inform me that my original home phone number would not switch with me. It has been a total hassle trying to get it back.
Description of Work: Provide internet and home phone service.
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Yes, I recommend this pro
Sabrina R.
06/2014
internet service
 + -1 moreunknown
Description of Work: They set up up a new account and had to drill a hike in the wall. The worker was very professional and polite. I will definitely stay with them!!!
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Yes, I recommend this pro
$65
barbra R.
06/2014
internet service
 + -1 moreVery good service. Really nice people always. we are switching because we have found a much cheaper provider.
Description of Work: hooked up a cable box
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Margarita D.
06/2014
internet service
 + -1 morearrived at approximately specified time; put in new cable boxes, ran the wires inside the house with very little mess. He was knowledgeable and answered all our questions.
Description of Work: did an upgrade
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Yes, I recommend this pro
$100
Donald .
05/2014
internet service
 + -1 moreunknown
Description of Work: Converted from regular TV to high-speed wireless network in order to stream programming and save money. Even though that cuts into cable revenues, I was treated really well, as I have been throughout my tenure with Grande. Not even tempted to leave these guys; they know what customer service is all about, unlike AT&T (where I WORKED for 17 1/2 years), and Time Warner, whose service dropped out and pixelated even on calm, sunny days, even while running ads claiming this happened only to satellite providers. Never happened ONCE with AT&T DISH TV, and I made the expensive mistake of upgrading to AT&T U-Verse, which had far fewer technical features, even in the handset, like stop-action and such. Blew me away how weak their technologies were. I'm with Grande for the long haul. Totally responsive, and they actually care that you chose them as your service provider.
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Yes, I recommend this pro
$153
Lance H.
01/2014
internet service
 + -1 more.
Description of Work: .
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Paul B.
07/2012
internet service
 + -1 moreI received 3 automated calls confirming the scheduled time for the installation from Grande after I called and requested new service. They came out within 3 business days at 9:45am (the initial window was between 8am - 12pm) and were done by 11am. The service technician was courteous, professional, and very accommodating. He didn't tell me where he had to drill for the line into my office. Instead, he asked me where I wanted it placed and he would make it happen. Once the line was installed and the modem showed a clean signal, he waited for me to start up all 3 of my home/work computers to make sure I had a good connection with all of them through my own router into their modem. He then walked me through setting up my online account with Grande and showed me where I can pay my bill online. We had suffered through 2 months of very poor connection speeds and frequent outages with our DSL service (6mbps download / 700kbps upload). After 12 years of using the same DSL provider, we were more than ready to try cable. Our current plan is 24mbps download / 3mbps upload for the same price we used to pay for DSL (45.99 / month). The first 6 months, we're paying a promotional rate of $19.99 / month. An hour after the technician left, I received another call from Grande confirming the job was completed to my satisfaction and that I had received all the information required. My hope is, I won't have to call back for technical support (like I did 4 times in 2 months with our previous provider!)
Description of Work: Installed new cable internet service. The installation required dropping a new line from the pole to the house, drilling through the brick wall to run the line into a home office, installing a new cable box on the house, and hooking up the cable modem.
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Yes, I recommend this pro
$46
Patrick N.
05/2012
internet service, cable tv service
 + 0 moreThey were quick to schedule the appointment while setting up the services. The people who came out knew their job very well.
Description of Work: I use Grande Communications Networks Inc for cable TV and internet service.
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Yes, I recommend this pro
GALEN C.
06/2007
landline phone service
 + -1 moreExcellent!
Description of Work: Providers of phone, digital cable and internet. Previously used another phone system and internet provider. Grande is MUCH better!
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Yes, I recommend this pro
$100
Contact information
401 Carleson Circle, San Marcos, TX 78666
www.mygrande.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
Phone Service - Landline,
TV Service - Cable
FAQ
GRANDE COMMUNICATIONS is currently rated 4.6 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
GRANDE COMMUNICATIONS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, GRANDE COMMUNICATIONS does not offer free project estimates.
No, GRANDE COMMUNICATIONS does not offer eco-friendly accreditations.
No, GRANDE COMMUNICATIONS does not offer a senior discount.
No, GRANDE COMMUNICATIONS does not offer emergency services.
No, GRANDE COMMUNICATIONS does not offer warranties.
GRANDE COMMUNICATIONS offers the following services: INTERNET, PHONE & CABLE SERVICE
Contact information
401 Carleson Circle, San Marcos, TX 78666
www.mygrande.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day