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About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 210-817-4166! Will Fix It provides professional air conditioning, heating, plumbing, insulation, & Smart Home services. We require background checks & drug tests on all employees. Emergency service available 24/7! License # TACLA018810E R. Hoffart, MPL41408 S. Neidig, TECL28671
Business highlights
Emergency services offered
31 years of experience
Services we offer
Residential and commercial plumbing, heating, and cooling, and insulation.
Services we don't offer
Carpentry.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
3.953 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 13% | ||
| 2% | ||
| 4% | ||
| 21% |
Filter reviews by service
Showing 1-25 of 53 reviews
Sylvia U.
Apr 2024
They are the worst company to hire! They unclogged my sewer lines; then dug a hole in my yard left the clean out pipe sticking out on the ground where my grandchildren can trip and fall over it and I can run over it with my lawn mower; now how stupid is that? They left a mess and never came back to clean it up. They took forever to do this job; it seems every day there was an excuse not to work on it. I will never refer this company to no one, and I do not know why they are still in business.
JOSEPH T.
Aug 2023
07/2023, AC repair call out – Will Fix it, repair tech/sales rep. Hard Sale Push: wanted to repair, hard pushed towards replacement. Home heat stress on family and me contributed to poor decision-making: normal I would repair, price out new systems, and get 3-qty quotes from different companies. Overprice Catalog: units and cost presented wear overpriced, extreme mark-up. Fault Representation: I was led to believe, I was selecting a 2-stage AC unit, but model on sale paper work was a single stage. (Only after researching model number, I was aware the purchase order had a single stage model) Installation: 2-man-installation-crew was professional and courteous but not-regular-truck was not well equipped. (They worked in uncomfortable temperatures, truck missing AC pad and shock absorbing pads.) I should not have extended the trust I had in Home Depot to their AC repair reps. I was ripped off! Hoping others avoid my very costly mistakes.
Marwan Q.
Sep 2022
I purchased a water softener from Home Depot and did not work went there and HD sent someone from will fix it the rep told me that the one I purchased from Home Depot is no good and convinced me to get one through will fix it I did and I still get hard water where I can see it around the sink or drinking water etc I called them and sure they sent the same guy who installed it did the testing and he said it’s fine but the same problem I’ve had it for 2 years I’m sure the machine is defected and they don’t want to replace it Will fix it came 3 times with the same guy who installed it I told them to send someone else but the same guy keeps on coming trying to sell me more stuff after the 3rd time I gave up
Hedi B.
Aug 2022
Bad, never had such an aufull experience. Will net recomend this company to anyone.
Emily D.
Apr 2022
DO NOT USE IF NEEDING NEW AC UNITS or ANY AC REPAIR!!! We are BEYOND frustrated with this company. We had two very old units in our home. One was needing to be replaced. We decided to get both replaced late summer (July/August 2021) to avoid the hassle of two separate installations. Jokes been on us! They did a TERRIBLE install job. Not a day after they finished installing both units our ceiling was dripping water. We had MASSIVE water damage to our ceiling. They took over 24hours to get someone out to our house to stop the leak. We have 3 small children, so with no AC during a San Antonio summer it was pretty terrible on top of not having it during the install portion of this. We did not get compensated for their "we'll get someone there in less than 24hours" guarantee like we should've either. When they did finally come it took over two weeks for them to finally "fix" it because new problems kept coming up. Not to mention the annoyance of having loud fans dry out our attic and ceiling, scaffolding to repair the ceiling on top of that. Fast forward to a week and half ago and we get them out because it's taking hours to cool the upstairs 2 degrees. They come and say the install job was the problem and duct wasn't securely on the unit, so they "Fix it". A few days later guess what we find?!?! FIVE new water spots on our ceiling! They get someone out to "fix it" next day (yesterday). We are told they'll get someone to fix our ceiling. We call this morning and they tell us the guy who was at our house yesterday, supposedly setting all this us, is off today and they had no idea about needing to get someone out. WE CAN NEVER GET A HOLD OF AN OWNER OR HIGHER UP!! My husband asked for one yesterday and nothing. I asked for one this morning, the lady on the line tells me the Quality assurance manager will call me right back, she's just on the other line. It's been over an hour and still NOTHING! We have no idea when someone's coming out to our house to fix our ceiling. They have no regard for our time especially since we'll have to change work plans to make sure repair people can come in and put in the loud fans again and fix the ceiling AGAIN. We are STILL living in a nightmare that started back nearly a year ago. TERRIBLE TERRIBLE TERRIBLE COMPANY USE SOMEONE ELSE!!!
Alejandra B.
Apr 2022
Upon recommendations from their technician, we paid for and installed another GFCI connection to plug in a refrigerator in the garage, that costed us $585 dollars. They were kind but induced us wrongly to "fix" something that was not needed. After they completed installation, the refrigerator would cause same issue, and will trip off the power. Had to spend extra $100 by Samsung to learn that the refrigerator needed to be connected to a standard line ($600 dollars later we plugged the refrigerator at another location).
Marina A.
May 2020
Joe the Technician is so rude and arrogant. Discrimination.
Bob C.
May 2020
Excellent service & professional overall provide by technician Ramiro Aldana. Will Fix It had installed new water heater and PRV in 2018 & did great job. I decided to use them for annual AC service & they were outstanding. I will continue to use them as my go-to service company.
William C.
Mar 2020
Our guest bathroom was flooding the hallway due to a clog. Called WillFixit because they advertise 24/7 service. Said they would arrive by 6 p.m. When plumber arrived he did not have the required auger to unclog the drain. Stated he told the dispatcher and she said to come out anyway. Parts place to get required auger had already closed (24/7?). Plumber said there was nothing he could do and that he would be back first thing the next day. He never called and never showed up. Meanwhile our laminate flooring is now wavy. Horrible service.
Scott W.
Mar 2020
This company is out to take advantage of people. Do yourself a favor and call somebody else
Richard R.
Aug 2019
Excellent.
Charles B.
Nov 2018
This outfit was referred to me by Home Depot for the replacement of an actively-leaking water heater. They missed their stated arrival time and then gave me 3 prices quotes: 1. Customer-supplied water heater, $1818. 2. They supply a water heater with a 6-year warranty ($350 at HD), $2907. 3. They supply a water heater with a 12-year warranty ($530 at HD), $3576 Clearly, these prices are outrageous and "Will" should probably investigated by law enforcement for predatory and exploitive practices. (BTW, I had a licensed plumber from Graig's List do the job for $275. He worked by himself and got the job done in 2.5 h.)
Clay H.
Oct 2018
Finally, after 3 attempts from other firms, whose results ranged from unsatisfactory to disastrous, I found a great firm who fixed my AC problems beyond my expectations. Will Fix It at 1920 Grandstand, San Antonio TX 78238 exhibited exemplary customer service and technical skills. Moreover they were more than fair in the way they priced their repairs. At times they acted more like neighbors (which they are) than contractors (which they also are). Learn from my mistakes and my good fortune and consider Will Fix It when you need a new AC or AC repair. I highly recommend them.
Wayne E.
Jul 2018
did a good job repairing A/C
David J.
Nov 2017
I'm very happy with this company! They responded quickly, found the problem and repaired it. The service person was very professional and gave me the price before any work was started. Having read all the plumber horror stories, I was prepared to be gouged; that didn't happen at all. I felt the price was fair and their work was great! I will use this company again and would recommend them to my friends and family.
Response from
"[Member Name Removed] Family, We appreciate your kind words regarding your recent plumbing service! We look forward to being able to service your home in the future and we thank you for sharing your experience with your friends and family! Thank you, Jasmin K. Quality Assurance Manager"
CAROLYN C.
Oct 2017
1.The excavators covered the sidewalk, inconveniencing renters. Then until I insisted, they failed to haul the excess, urine tainted soil away. 2.They broke the sidewalk with their equipment; they fixed it after I complained. 3.They finally spread the top soil, but they left big rocks scattered around, making no attempt to rake or prepare the yard for new sod. The entire front yard will have have new top soil and new grass. 4. Within a few days of completion of the job, cracks began to appear in the interior walls, running along the ceiling/wall, running the entire length of on bedroom, turning a corner and running across the room. 5. Floor tiles began cracking and popping up. 6. The patio slab began to move away from the foundation. There is now a 5 inch gap between outer wall and the edge of the patio. Since then, the renter reports to me that her water bill is very high. I hired a different plumbing company to do a pressure test (which apparently WFI did not do upon completion). The test revealed a leak. I then had the new plumbing company do a pin point test. The test revealed that I have 8 separated leaks under the house now, because the slurry that was pumped under the foundation caused the slab to break and the pipes to separate at both toilets, all lavatories, and bathtubs and shower. I cannot rent the house until I get the foundation repaired, the interior damage to walls and ceilings repaired, and new floors. The total cost will run me somewhere in the $50,000 range. Meanwhile I am making payments on the rental house but cannot rent it until repairs are done. WFI denies responsibility. I have retained an attorney.
Luther W.
Oct 2017
Excellent!100
Response from
"Dear [Member Name Removed] Family, What a wonderful review! Thank you so much for letting us know how your service visit went! We look forward to providing you with excellent service in the future! Thank you, Jasmin K. Quality Assurance Manager"
Dean S.
Oct 2017
They did a thorough and complete job.
Response from
"Dear [Member Name Removed] Family, We appreciate your feedback and are so happy that you are pleased with your A/C replacement! I will make sure to share this with the HVAC Team! Thank you, Jasmin K. Quality Assurance Manager"
Carolyn W.
Oct 2017
.
Response from
"Dear [Member Name Removed] Family, Thank you for taking the time to let us know how we are doing! Jasmin K. Quality Assurance Manager"
Monica S.
Aug 2017
If you don't take them up on it, then you kinda lose out on the money, but we definitely did because we have dogs and cats and our AC would work harder, their fur and their dander gets into the air, then it gets into the ducts and the filters. Here is the problem I had - their dispatch team does not talk to their customer service. Ultimately, the person that comes to your house is always very professional and always very good, but in the 7 years that we used them, they never brought us the right filter. I had signed a contract so I was going to keep on using them, but then it goo be somewhat of a joke. They never could do it. If you are really wanting the customer service to talk to dispatch, then they get an F. The person who sees you at your house he is usually an A or a B, it is kind of hard to say overall what you would say. If I requested it, they would come back the same day with the right filter. I think another provider might have been a little more expensive, but they are not super cheap. They always would find something wrong that could cost quite a bit, so there is that type of thing. I am older so you can't just tell me something and I am going to say OK sure, here is a few thousand more. They have to explain it to me, show it to me and then I have to do research on it and then I will make a decision. They are average on price you just have to do your homework. They are very responsive. I think would probably try a few other things first before I used them again. I have a brand new house now and I had that contract with them and I don't want to get into another lengthy contract.
Response from
"Dear [Member Name Removed] Family, Thank you for your review and for sharing your experience. Please know that we carefully look at our customer's feedback and utilize it during our training and employee meetings. Each situation can be improved and we have to learn from our short-comings. We strive for 100% customer satisfaction and if we fall short of that, we have to regroup and discuss how we can be better. Thank you, Jasmin K. Quality Assurance Manager"
Christopher S.
Aug 2017
Really well
Response from
"Dear [Member Name Removed] Family, We greatly appreciate your review and look forward to servicing your home in the future! Thank you, Jasmin K. Quality Assurance Manager"
Marshall C.
Aug 2017
We have been with them for years. They do a maintenance tune-up on a bi-annual basis. We have a little contract with them. Both of our systems are with them and they do a fantastic job. They actually put in the biggest one that we have which is Amana, and it has a 10-year warranty. Actually, it was covered under the 10-year warranty. There was no co-pay, it was absolutely, totally free. It was absolutely fantastic.
Response from
"Dear [Member Name Removed] Family, Thank you so very much for your very kind review! We take all feedback seriously and will pass this on to our team! This will be a great boost for them and reassure them that great customer service, pride and dedication to their craft make a big difference. Thank you, Jasmin K. Quality Assurance Manager"
Paule N.
Aug 2017
All went well. It was an easy diagnosis, and an easy fix - if they had the parts. It is a special order and I opted not to order the part. The customer Service at this shop was excellent. The store was kept in excellent receiving condition and the employees were polite and friendly. I would definitely go back here for any kinds of repairs.
Judith C.
Jul 2017
The water pressure valve was replaced. I hope this one doesn't begin to leak.
Response from
"[Member Name Removed], I want to thank you for taking the time to write a review regarding your recent plumbing service. We are here for you 24 hours a day and if you experience any issues with the pressure valve, we are here to help. Thank you, Jasmin K. Quality Assurance Manager"
Aviad C.
May 2017
Called them and scheduled an appointment for 12:00-2:00 pm with their $69 drain cleaning "special". At 2:05pm I called them again to see what is going on, and they said they accidentally booked me for the next week. They said they will send someone in the next 3-4 hours. When he finally arrived he wasn't willing to do the job. He said that this drain cleaning will cost above $300 but "he will do me a favor" and will do it for only $250. There was nothing special to do just run his plumbing snake through the drain line. They sell u this special without the intention to honor it but just to get their foot at your door. Than they will try to sell u the service u need and others u don't at the highest possible price. This is "WILL"FIXiT. STAY AWAY!!!
Response from
"[Member Name Removed], thank you for sharing your experience. Will Fix It strives to provide each customer with an exceptional service experience and we would like to discuss your specific situation further. One of our team members will be reaching out to you if we have your information on file, or you may call 210-426-3439. If you prefer, you may call Corporate Customer Relations at 866-803-0879."
Licensing
Bonded
Insured
Licensed*
Trade License Number
License # TACLA018810E R. Hoffart, MPL41408 S. Neidig, TECL28671
Trade License Expiration
07/03/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Will Fix It is currently rated 3.9 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Will Fix It accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Will Fix It offers free project estimates.
No, Will Fix It does not offer eco-friendly accreditations.
Yes, Will Fix It offers a 10% senior discount.
Yes, Will Fix It offers emergency services.
Yes, Will Fix It offers warranties.
Will Fix It offers the following services: Residential and commercial plumbing, heating, and cooling, and insulation.
Carpentry.
Contact Information
1920 Grandstand, San Antonio, TX 78238
Service Hours
| Sunday: | Open All Day |
| Monday: | Open All Day |
| Tuesday: | Open All Day |
| Wednesday: | Open All Day |
| Thursday: | Open All Day |
| Friday: | Open All Day |
| Saturday: | Open All Day |
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