TIP TOP CONSTRUCTION INC

"Some of the new HOA's require matching shingles on a patio cover and some do not. We submit the project to them and they let us know when they respond back. They always respond to the homeowner. Never the contractor. That's just the way they do business. So I explained this to these homeowners and told them we could shingle the roof to match the house if the HOA requires it. Of course we don't charge for that up front because it may be unnecessary! They understood this. When the HOA responded with approval, they DID NOT tell me the roof needed shingling. They waited until 2 days after the project was completed to mention it. In fact, I called the Mrs. the day we finished to check on their satisfaction and she replied that they loved it and everything was great. Once she called about the shingles I offered to shingle it for her at a reduced price juust to cover my expenses. She couldn't believe I wouldn't just throw in a nearly thousand dollar upgrade for no charge. I explained she hadn't been charged for this work and that it was a new development I would give her a reduced price to do the extra work. She wanted it for nothing. I explained politely I could not afford to do work for free and asked her why she would expect that of anyone? She became livid. Made it very personal. Calling me cocky and a liar. Told me she had been "taken". Well once she insulted me and made it very personal calling me a liar and a thief I must admit I had minimal patience left for her. I told her she was not a victim and to stop acting like one. I suggested that if she wanted additional work done she should pay for it like everyone else has to and that I could not afford to do it for free. As far as the electrical goes, we told this customer just like every customer that the patio cover comes pre -wired with an internal fan beam. We run the wire but do not make the final connection or install the fan unless the customer opts for that service which requires an electrician. We make this an option and it does cost extra as electrician's are not free either. This customer chose to not have us bring in an electrician at the point of sale and all of that is reflected in the contract. In summary, this homeowner is angry because we would not provide her a roof and electrician for free. She knows she didn't pay for it and she acknowledged that to me. It's all laid out clear as day in the contract what we are specifically doing for the exact price. That's why we have contracts and read them over together so there are no misunderstandings. She wants substantial additional work performed for no charge. I can't do that. I am not McDonalds. We are a small family owned business. And I might add I don't get things for free when I hire people to do work for me and I certainly wouldn't expect a small business owner to "give" me something for free. I know they can't possibly do that. I am sorry that this customer is so vindictive that she is now trying to hurt our reputation. She got a beautiful foundation and insulated patio cover with a lifetime warranty at a great price. I hope she and her husband enjoy the patio."

""It went ok. It did go very well". Members own comments. We don't understand a "C" rating from this customer considering they loved the work and told us they were extremely satisfied. The work was completed on time as promised with the exception of one upgraded door which was backordered. The homeowner had the standard door installed while awaiting the upgraded door. As for a "D" rating for price, we are again surprised by this as we discounted the job price on this order. $5000 to enclose a patio is a bargain when quality materials are used. If they didn't like the price, why did they order the enclosure?"