Tiger Sanitation

Brand new customer havent even had the 1st trash pick up. Paid $93.00 and now getting a bill. No explanation as to why Im getting this bill. Tried calling once before and was on hold for over 45 minutes just hung up. I dont think Im going to use them.

We have used Tiger since 2018. Used to be good but not so much anymore. They will pick up your trash sometime and then not sometimes. This depends on what rules they pick to enforce that week. They used to pick up trash and recycling 2 times per week but now only pick up recycling once per week and charge the same price. Not a very good service.

Falling short... When I started service with Tiger 15 years ago there were two houses using them. They picked up once a week but offered a nice big can, no problem. Over the years my love for them has steadily dropped off. The trash bag that broke the camel's back is their "second can" policy. They wouldn't take our can and so my wife went and spent money and bought a can and now they won't take that can either. I am tired of their games. They aren't the only trash business in Bexar County.

Tiger sanitation has a weight restriction on trash. My question is who the h*** is weighing the trash? Tiger sanitation provides trash cans with wheels and handles for a reason. If the trash is not pick up a note or something should be left behind for reasons why the trash was not picked up. Simple action like that would improve services.

Illegally cut off service during Covid-19 State of Emergency in violation of essential services orders. Blocked access to online requests and 1hr+ hold times. Invoice mis-delivered by USPS; Tiger never sent 2nd notice, email, call, note on receptacle, nothing. It's not about the $$, it's that Tiger demonstrated zero customer service or concern period, let alone in the midst of a National crisis.

So far I’ve had Good customer service and website is easy to pay bill and check pickup dates. Price is a little higher than other company in area ($10 difference) but i don’t have any complaints

Terrible service!!! I tried to cancel my service because of issues with my trash NOT being picked up and was told I cannot get pro rated refund and to call back and cancel at end of my term!!! So they take your money and don't provide the services you have paid for!!! I spent all day trying to get my trash picked up and returned home from hospital (spouse is dying) to find my trash still sitting in front of my house!!! Plus...I've seen the guys go through trash and pull stuff out and put the items in the vehicle before dumping the can!!!

I would use them again. I think they're very consistent with everybody else. I like the large recycle containers.

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Customer service is atrocious. Very poor telephone skills and unresponsive. Put on hold for long periods of time. Not sure whether I'd be disconnected or not. Do not recommend this provider!

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They will show up on the day they were supposed to. They show up at different times but I guess it isn't too bad that they have missed days of the week a couple of times and then did it later the next week, and I wouldn't mind it so much if that was just a holiday but there was no holiday. The price is reasonable.

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The trash pick up was okay.  The office people are terrible.  The last 3 years they would stop our service when we are out of town and then would start up again when we returned.  This year I e-mailed them that we were out of town.  Instead of pausing the service they cancelled it.  I called four times trying to get things resolved since they wanted me to paid the cancellation fees before they would start service.  I was promised on 3 occasions that they would talk with a manager and call me back.  They never called once.  I finally paid the cancel fee and when with a different company. It then took them 3 weeks to pick up their cans.  IF YOU TRAVEL MORE THAN A MONTH AT A TIME GO WITH A DIFFERENT COMPANY!!!!! 

They have so much business they no longer care about taking care of customer. 

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Had the service since July 2010, now after 4 years of service, I am left a lousy message on my door August 20th 2014, that the trash pickup on August 19th 2014 was the last, and that trash cans will be picked up August 22 2014(the message was dated July 24 2014)
This is so Unsat!

When Tiger decided to discontinue service, their only attempt to notify customers was to put a flyer on the cans. There was no email, no letter, no phone call, and no message on the Tiger website. Nobody in this neighborhood ever saw a flyer -- until a sales representative from a different company showed us one today! It was dated 7/21/2014.

The invoice I received on 7/1/2014 said nothing about discontinuing service. It had a note, and quot;Please be aware that due to increased operational costs, your next invoice may include a rate increase.and quot;

When I paid the bill on 7/22, Tiger had no hesitation about taking payment for the period 8/01 through 10/31, even though they knew that they were not going to earn all of it.

The first I knew about Tiger discontinuing service was when a neighbor called -- she had seen the collectors picking up the company's containers and asked them what they were doing. When I called the Tiger business office, a polite young man told me: and quot;we're no longer providing service to your area. If you have credit on your account, we will send out refunds, but I do not know when that will be.and quot;

I find it absolutely appaling that there was only one feeble attempt in a month to contact customers. It is equally distressing that Tiger appears not to have a clear idea as to when -- or even whether-- its former customers will get refunds.

In summary, I now consider Tiger Sanitation to be a trash company that treats its customers like garbage.

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